Romantic Nails

+1 847-222-9945

1070 Mt Prospect Plaza, Mt Prospect, IL 60056 United States of America

Open Today: -

Quick Facts About Romantic Nails

Romantic Nails has received a mix of positive and negative comments from customers, which allows us to evaluate its strengths and weaknesses. In the following analysis, we will discuss these factors in detail, providing a comprehensive understanding of the salon.

Starting with the weaknesses, one of the most alarming comments suggests a lack of cleanliness and hygiene practices in the salon. The customer mentioned that the employees did not sterilize the heel grater, which is concerning as it can lead to infections and potential health risks. Additionally, the same customer developed a fungal infection after visiting the salon, highlighting potential issues with sanitation. This raises questions about the salon's commitment to maintaining a clean and safe environment for their customers.

Another customer complains about the quality of the service, specifically the damage caused to their nails. They allege that their nails have become thin and susceptible to breakage after visiting the salon. This comment indicates a lack of proper technique and care during the nail treatment process. It is important for a nail salon to prioritize the health and well-being of their customers, so this weakness is significant.

Apart from these hygiene and quality concerns, there is an additional comment regarding appointments and customer service. A customer had made an appointment to remove their no chip polish but had to wait for 15 minutes despite their appointment time. This suggests a lack of efficiency and organization within the salon. An appointment system should be adhered to in order to provide a smooth and timely experience for customers.

Moving on to the strengths of Romantic Nails, there are several positive comments about the friendly and respectful staff. Many customers were pleased with the polite and helpful nature of the technicians, suggesting a positive customer service experience. This is an important strength for a salon as it contributes to the overall satisfaction and comfort of customers.

Furthermore, one customer specifically praised a technician named Tammy for providing an excellent mani/pedi service. They described Tammy as fantastic and complimented the salon on its cleanliness and reasonable prices. This indicates that the salon has competent and skilled technicians who can deliver satisfactory results.

Additionally, there is positive feedback regarding the quality of the pedicure service. Customers have mentioned that all the technicians are friendly and skilled, providing a great experience. This is vital for client retention and positive word-of-mouth advertising.

In conclusion, Romantic Nails has various strengths and weaknesses based on customer feedback. The salon's weaknesses primarily revolve around sanitation issues, a decline in the quality of nail treatments, and inefficiency with appointments. These concerns can negatively impact customer satisfaction and undermine the reputation of the salon. On the other hand, the salon excels in providing friendly and respectful service, as well as competent pedicures. These strengths contribute to positive customer experiences and may attract new clients. However, addressing the weaknesses and prioritizing cleanliness, quality, and efficiency will be crucial for the salon's long-term success.

Best TL Reviews

I waited in line for a pedicure in this salon. I saw that the employees did not sterilize the heel grater, and even when the pedicure was done, she didn't sterilize it either, for me it's terrible) why am I writing a review because after a week I got a fungus on my feet, all the skin started peeling off, I'm ready to nail them that they brought me a foreign infection. for them, the first thing is money and more customers. don't go there????????????????????????

My nails are completely destroyed and super thin now, break easily. You can see how they look after 4 days my nails are a mess

They do the best job, I go to Tammy for my mani / pedi. She's fantastic. The shop is clean, comfortable and honestly so very reasonable on prices. Nice friendly place and you walk out looking great.

Staff was extremely nice and respectful. They suggested the best service for me to get for my nails and moved fast and efficiently. And even with the speed they didn’t mess up AT ALL, and did a FANTASTIC job on my nails.

Called for an appointment to remove my no chip polish arrived at my exact appointment time. Noticed all 3 staff were still working on pedicures. Waited 15minutes and left place was HOT. I guess the purpose of having an appointment is suseless when you are treated as a walk in!!! No service completed lesson learned and this place has lost my business!!!

First time. Not impressed, place is small and not very clean. The girls seemed friendly, but not the one helping me. I was happy that she removed my ingrown toe nail, but the quality of the service was pretty average. I did the no chip mani+pedi. I can lay the nail polish better than they do, very uneven. One thing that bothered the most was not having the list of services and the prices. Every time a customer asked for the price a different price was given. I thought it was very unprofessional.

Great job with my pedicure! All the technicians here are so friendly and great at what they do. Highly recommend and will continue to come here

One of the worse places I’ve been to. I won’t mention names but most of the nail technicians do not know what they are doing. Aside from being on their phone and being rude, they never clean the cuticles well enough. A no chip manicure ends up chipping after a day or two. Don’t waste your time or money here.