Citi Nails

+1 910-497-9900

3250 Ray Rd, Spring Lake, NC 28390 United States of America

Open Today: Closed

Quick Facts About Citi Nails

Citi Nails is a nail salon that seems to have a mix of positive and negative feedback based on the comments provided. In order to analyze their strengths and weaknesses, we will examine various aspects of the salon, including customer service, appointment availability, pricing, quality of service, and overall atmosphere.

Starting with the strengths, it is evident that some customers highly praise the skill and expertise of certain nail technicians at Citi Nails. The comment about the young woman with glasses showcases that she did an excellent job with the customer's nails, with a specific mention of how good the cuticles looked. Likewise, another customer expresses admiration for the owner's skills and patience during a pedicure. These positive experiences highlight the salon's ability to provide quality service and satisfy customers.

Another strength mentioned is the cleanliness and inviting atmosphere of the salon. The customer who looks forward to coming here mentions that the establishment is clean and inviting, which can contribute to an overall positive experience. Cleanliness is crucial in a nail salon as customers want to feel hygienic and comfortable during their visit.

Pricing is also mentioned as a strength. One customer appreciates the great prices offered, stating that they used to drive to another town before finding Citi Nails. This suggests that the salon provides competitive pricing, which can attract customers who want affordable services without compromising quality.

Additionally, customer loyalty is evident in the comment praising Christina as the absolute best and the best place in the area. This loyalty indicates that Citi Nails has developed a strong reputation among certain customers and has built a loyal customer base.

However, there are also weaknesses indicated in the comments that should be addressed. One customer states that the salon only takes appointments a week out and didn't answer their phone call. This lack of responsiveness can be off-putting for potential customers and may result in lost business. Additionally, another customer complains that if you arrive at the door without an appointment, you cannot enter, which can create a negative experience for walk-in customers.

Furthermore, a negative experience regarding overcharging and poor service quality is mentioned. The customer states that the manicurist used a high-speed tool that weakened their nails and overcharged them. This reflects potential issues with professionalism and accuracy in services provided. Additionally, another customer mentions that within a week after visiting Citi Nails, their nails started breaking at the nail bed, indicating potential negligence or inadequate treatment.

In conclusion, Citi Nails has both strengths and weaknesses that should be considered. The salon receives praise for skilled technicians, a clean environment, competitive pricing, and customer loyalty. However, they should address areas of improvement such as responsive customer service, flexibility with appointments, and ensuring high-quality service to avoid negative experiences. By addressing these weaknesses, Citi Nails can continue to build upon their strengths and provide an exceptional nail salon experience for their customers.

Best TL Reviews

I don't live in town, but I stopped here to kill some time between things I had to do. The young woman with the glasses (I completely forgot to ask her name) did my nails, and I am just so impressed with how good she is. My cuticles look fantastic.

I didn’t actually get my nails done, just wanted to post that they are only are taking appointments a week out and they didn’t answer my phone call unfortunately

They ask you to make an appointment and never answer! That's why they never have customers. If you arrive at the door, you cannot enter because without an appointment there is no service

Absolutely loved how my pedicure turned out! The owner is super nice & patient she did an amazing job. I will definitely be booking with them again

Christina is the absolute best! Best place in all of Fayetteville, Spring Lake, and Cameron

I used this place recently for a nail color change.

The man who did my manicure used a high speed tool to remove my old polish, which I was concerned it would weaken my nails.

We he finished he overcharged me (based on their prices). I was charged $37.

Fast forward….within a week my finger nails started breaking at the nail bed. I will never use or recommend this salon.

Very clean, professional staff, great prices, and they do a great job. I used to drive all the way to Fayetteville before I found Citi Nails but now they are "my" nail place. I do gel nails and they are always exactly what I wanted. Highly recommend!

I look forward to coming here. The establishment is clean and inviting. Their prices are fair and competitive. The nail techs are professional and friendly. There are several nail technicians that work here and they are always busy with clients. My personal experience is with Shelby and Melody who do amazing work. I’ve been working with Shelby to heal the damage wearing acrylics for 10+ years (and using techs who drilled into my nails too much) did to my nails using the dip system. It’s taken some time but I’m almost there and my nails have never been healthier. I recommend this business.