Quick Facts About Gossip Spa & Boutique
Gossip Spa & Boutique, based on the comments provided, has several strengths and weaknesses. The strengths include friendly and professional staff, competitive prices, a small and cozy atmosphere, and a dedication to customer service. However, there are also weaknesses highlighted, such as inconsistent quality in eyebrow threading, lack of expertise in African American hair, and poor customer service in addressing issues with lash extensions.
One of the major strengths of Gossip Spa & Boutique, as mentioned by multiple commenters, is the friendliness and professionalism of the staff. Customers appreciate the welcoming and pleasant atmosphere, emphasizing the positive experience they had with the employees. The fact that they took a walk-in customer, accommodated last-minute appointments, and handled haircuts and eyebrow threading in a timely manner indicates efficiency and customer-oriented service.
Another strength highlighted by commenters is the pricing at Gossip Spa & Boutique. Customers mention that their prices are better compared to other places in the area, signaling a good value for the services provided. This positive feedback on pricing contributes to the attractiveness of the salon as a budget-friendly option for customers.
The small size of the shop is also seen as an advantage. Customers appreciate the intimate and cozy atmosphere, where they do not feel crowded or neglected. This personal touch and attention can create a more enjoyable and relaxed experience, making customers feel valued and heard.
Several customers have expressed their loyalty to Gossip Spa & Boutique, which suggests a consistent positive experience over time. The commenters emphasize that they have been going to the boutique for years, indicating a level of trust in the services provided. This loyalty speaks to the quality and competence of the staff, fostering long-term relationships with customers.
However, there are a few weaknesses that need to be addressed. One commenter mentions a negative experience with eyebrow threading, citing that their eyebrows ended up being crooked. This inconsistency in the quality of service could be a cause for concern, as it raises questions about the skills or training of the staff members responsible for eyebrow threading.
Another weakness highlighted by a customer is the lack of expertise in styling African American hair. The commenter expressed dissatisfaction with the outcome of their hair, describing it as a "puff ball with curls in it." This suggests that the salon may not have the necessary knowledge or experience to properly style and care for African American hair types. This limitation could potentially alienate a significant portion of the customer base and requires attention and training in order to provide inclusive services to all hair types.
Furthermore, there are negative comments regarding the experience with lash extensions. One customer mentions that they had a bad experience with lash glue that did not stick and resulted in a pinched eyelid. They also express disappointment in the lack of resolution and poor customer service, with the staff failing to provide a refund or proper compensation. This highlights a significant weakness in the salon's ability to handle customer complaints and ensure customer satisfaction.
In conclusion, Gossip Spa & Boutique has strengths in terms of friendly and professional staff, competitive prices, a cozy atmosphere, and a commitment to customer service. However, there are weaknesses in the inconsistent quality of eyebrow threading, limited expertise in styling African American hair, and poor customer service in addressing issues with lash extensions. These weaknesses need to be addressed and improved in order for the spa and boutique to provide a consistently positive experience for all customers.
Best TL Reviews
Could not be happier with them. They took me as a walk in. The lady cutting my hair was very friendly, very professional, and done it in a very timely manner. Not to mention, their prices were so much better than everyone else around Glenbrook Square. I will definitely be a return customer.
I've always wanted a salon to be my "go-to" and I've found it!! Their prices are incredible, they're super friendly and decently quick! I love how small the shop is. I don't feel overcrowded or like I'm not getting enough attention. I will continue returning here for as long as I can ????
Beautiful place & friendly staff. I got my eyebrows threaded here and she made them crooked. I've never had this happen before but I guess that's my fault for trying different places. Like I said she was very friendly and the place is beautiful but she kind of messed up ny eyebrows.
Best place To have ever done my eyebrows!! Been going here for years now and will not let anyone else do my hair or eyes but them!
If I could give 7 million and a half stars, I would. I didn't catch their names but I do believe they were the owners. They got me in last minute for a cut and colour, and while I was processing they did my brows. First time for me threading.
It's been a Rollercoaster of a few weeks for me, and they treated me not only as a guest but also as a human being.
Thank you guys.
This place is horrible don’t waste your time if you are African American they don’t treat us right and don’t know how to do our hair I went for a loose curl and I got a puff ball with curls in it! I had to pay $55 dollars just to leave there and go home to do it my self two stylist that they have the one by the window is mean and rude and the one next to her can’t do hair they are always rushing to leave the shop !!!
Do not come here to get your lashes done. They just put a bunch of lash glue on your lashes which wasn’t ever sticking, pinched my eyelid with an eyebrow Plucker. Took everything out once I got home. Was charged full price and asked for a refund. I understand that they couldn’t do that so I was told that they would give me a gift card, went back to the salon the next day and the same lady who did my lash acted clue less and told me she would give me a call back once the owner gets back. It’s been two days and no call.
Very friendly, and always do nice work love it there! Can't beat the price.
Place Pictures
Gossip Spa & Boutique Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Amenities
-
Restroom
Planning
-
Appointments recommended
Payments
-
Checks
-
Debit cards
Today
Opening Hours
| Monday | 11:00 AM - 08:00 PM |
|---|---|
| Tuesday | 11:00 AM - 08:00 PM |
| Wednesday | 11:00 AM - 08:00 PM |
| Thursday | 11:00 AM - 08:00 PM |
| Friday | 11:00 AM - 08:00 PM |
| Saturday | 11:00 AM - 08:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
How to go there
Location
Places