Golden Wu

+1 918-358-9299

804 N Broadway St, Cleveland, OK 74020 United States of America

Open Today: -

Quick Facts About Golden Wu

Golden Wu Place, a Chinese restaurant, has received a mixture of positive and negative comments. In order to analyze its strengths and weaknesses, we will consider the recurring themes mentioned in the comments.

Starting with the strengths, one recurring theme is the quality of the food. Several customers mentioned that the food is fresh, hot, and very tasty. The fried dumplings were particularly praised, with one customer mentioning that they are a must-try. Another customer recommended the deluxe dinner, emphasizing the great taste of the egg roll. This consistent positive feedback on the quality and taste of the food suggests that Golden Wu Place excels in preparing flavorful and enjoyable dishes.

In addition to the food, the cleanliness of the restaurant was also highlighted positively. One customer mentioned that the restaurant was clean and neat. This implies that Golden Wu Place maintains a hygienic and welcoming environment, which is important for customer satisfaction.

Moving on to the weaknesses, the comments pointed out several areas where Golden Wu Place falls short. One significant weakness is the slow service. While many customers mentioned that the service is friendly, they also noted that it can be slow at certain times of the day. This issue was mentioned multiple times, indicating that it is a recurring problem. Slow service can be frustrating for customers, especially when they are in a hurry or have made reservations. It suggests that Golden Wu Place needs to improve their efficiency and timeliness in serving customers.

Another weakness highlighted in the comments is the inconsistency in food quality. One customer expressed disappointment in the Ragus, stating that they had nothing in them and were unappetizing. Another customer criticized the Sweet and Sour Chicken, describing it as freezer-burned and low in quality. These comments indicate that Golden Wu Place may struggle with maintaining consistent food quality across all dishes. Inconsistency can lead to dissatisfaction among customers and impact their willingness to return or recommend the restaurant.

Customer service is another area where Golden Wu Place received negative feedback. One customer mentioned that the owner was argumentative and rude when they called to report a messed-up order. Another customer complained about the staff member being on their phone and displaying rude behavior. These instances of poor customer service indicate a need for improvement in staff training and customer interaction skills. Rude and argumentative behavior can drive customers away and harm the restaurant's reputation.

Lastly, pricing was mentioned as a weakness. Several customers expressed dissatisfaction with the high prices, stating that the food was overpriced. Customers also criticized the portion sizes, mentioning that they were small compared to the prices charged. This suggests that Golden Wu Place may need to re-evaluate their pricing strategy to align it better with customer expectations and competitive market rates.

In summary, Golden Wu Place has strengths in terms of the quality and taste of their food, as well as the cleanliness of the restaurant. However, weaknesses include slow service, inconsistency in food quality, poor customer service, and high pricing. Addressing these weaknesses will be crucial for Golden Wu Place to improve customer satisfaction and ensure their long-term success in the competitive restaurant industry.

Best TL Reviews

Great food! The fried dumplings are a must. We’ve eaten here multiple times and it’s always great. The deluxe dinner is the way to go, the egg roll is great!

The food at Golden Wu is fresh, hot and very tasty. The service is always friendly, but can be pretty slow at certain times of the day. My personal favorite is Broccoli Chicken while my wife prefers the Moo Goo Gui Pan

I honestly don’t even want to put a star I spent over 100 dollars here for my family they messed it all up and when we called to tell them the girl that took

My order goes well I don’t make the food. The Ragus literally had nothing in them it was gross I can’t believe how this place is still open the food was terrible and so was the service. My husbands Mongolian beef has so much salt on it. He couldn’t even eat his dinner. This is by far the worst Chinese restaurant I have ever eaten at and you would think for how expensive it is. You would at least get a quality mill with a full Styrofoam plate but you don’t even get a full Styrofoam plate. The whole experience is awful. Do not eat here waste of time and money

Absolutely disgusted at the food served, of all the Chinese restaurants we have ate at across the USA, I cannot believe one close to home would serve such poor quality Chinese. The WonTon's had way too much Won and not enough Ton, mostly Eggshell and not even a pinch of cream cheese/crab. The Sweet and Sour Chicken looked like the bottom of the bag and freezer burnt ends, some of the chicken pieces had flat ends and hard as a rock and discolored freezer burn look. The only quality after spending over $50+ was the styrofoam boxes that held very small portions of expensive freezer burned chinese food.

Order was completely messed up and when I called to let them know owner was argumentative and rude. Never going back especially once I realized I was overcharged too.

18% gratuity for parties 6 or more is ridiculous and yall are ridiculous for thinking that's ok because we should be able to tip however much we want without you stealing our money we judge how much a tip should be based on service and if its not good we dont have to tip period, food over priced, service not good, food soggy, flavorless and the owners are always arguing for some reason and everything is Hella overpriced so needless to say we will not be back.

Last night was our last night eating there! First of all the young lady at the front was on her phone and wouldn't acknowledge me and was very rude. The prices have gotten sky high. Almost $50 for 3 people no drinks, nothing extra. Quality of the food is not good!!!

The restaurant was clean and neat. The food was good. I was 1of 2 dining in. There was a line of people picking up carry out. I'm guessing it was because only 2 people working and most of the time they were both in the kitcken. Great potential but if they don't improve service I doubt they last.