Gigi's Pet Salon

+1 630-964-0028

1913 Ogden Ave, Downers Grove, IL 60515 United States of America

Open Today: Closed

Quick Facts About Gigi's Pet Salon

Gigi's Pet Salon has received overwhelmingly positive reviews, with customers praising the caring and attentive staff, the quality of grooming services, and the genuine love for animals displayed by Gigi and her team. These strengths make Gigi's Pet Salon a highly regarded and trusted salon for pet grooming. However, it is important to analyze potential weaknesses as well in order to provide a comprehensive evaluation.

Strengths:

1. Caring and attentive staff: Multiple reviews mention the staff's excellent customer service and kindness towards both the pets and their owners. The team at Gigi's takes their time with each pet, ensuring they feel comfortable and loved throughout the grooming process.

2. Quality grooming services: Customers consistently praise the grooming skills of Gigi's staff, noting that their pets always look handsome and well-cared for after each visit. The salon is credited with providing acutely-detailed grooming with precision, grace, and kindness.

3. Positive experiences for traumatized or special needs pets: Gigi's Pet Salon has shown a commendable ability to handle pets with trauma issues or special needs. One customer brought their newly adopted hospice pup with trauma issues and blindness to Gigi's, and the staff took him in with care and patience, resulting in a handsome and relaxed dog. This demonstrates the staff's ability to cater to pets with unique needs.

4. Friendly and welcoming atmosphere: Many customers comment on the warm and welcoming nature of Gigi and her team. The salon is described as first class and the staff as being happy to see the pets and vice versa. This creates a positive and comfortable environment for both pets and owners.

5. Attention to comfort and wellbeing: Gigi's Pet Salon is recognized for its thoroughness and attentiveness to the comfort of the pets in their care. Even when their efforts to groom an old and uncooperative dog were unsuccessful, they still received compliments for their patience and commitment to the dog's wellbeing.

Weaknesses:

1. Limited perspective: While the overwhelming majority of reviews are positive, it is important to note that these comments come from a limited pool of customers. It is possible that there are negative experiences that have not been expressed, and a wider range of perspectives is needed to form a comprehensive evaluation.

2. Lack of information on pricing: None of the comments provide information on the price range of Gigi's Pet Salon. It is important for prospective customers to have a clear idea of the salon's pricing in order to determine if it fits within their budget.

3. Limited information on service options: The comments do not provide detailed information on the range of grooming services offered by Gigi's Pet Salon. This may make it difficult for customers to assess whether the salon can cater to their specific needs or preferences.

4. Limited mention of consistency: While the reviews express positive experiences, there is limited mention of consistency in the quality of grooming over the long term. It would be beneficial to have feedback on whether the salon consistently provides excellent grooming services or if there are occasional lapses in quality.

5. Lack of comments on wait times or appointment availability: The comments do not address wait times or the salon's ability to accommodate appointments. It would be valuable to understand if Gigi's Pet Salon has a consistent wait time or if customers have had difficulty scheduling appointments.

In conclusion, Gigi's Pet Salon is praised for its caring and attentive staff, quality grooming services, positive experiences for traumatized or special needs pets, friendly atmosphere, and attention to comfort and wellbeing. However, weaknesses include a limited perspective, lack of information on pricing and service options, limited mention of consistency, and lack of comments on wait times or appointment availability.

Best TL Reviews

Brought my newly adopted hospice pup to Gigi's for his first ever grooming. He was in bad need of a proper shower and cut & came to us after surgeries so parts of him were shaved. He has trauma issues and is blind. The girls at Gigi's took him in with such care and loved him. They took their time with him and he came out to me looking so handsome and at ease. Very happy

This grooming place rocks! And has the best staff and bathers ever! I’ve taken my dog here for years and years and he’s gotten the best groom every time! Gigi is one of the best owners of this shop that I’ve ever been around! Her husband George is even funny and cool!

I’m very confused about any of these negative reviews. Gigi and her staff are the most welcoming people I’ve ever met. My dog has had nothing but positive experiences. They are so happy so see her and she is happy to see them. I have referred them several times and heard nothing but good things from friends.

First Class Service!

Reliably attentive to providing acutely-detailed grooming with precision, grace, and kindness.

Gigi's Pet Salon is a WINNER across ALL categories of pet grooming!

They did a wonderful job with two of my three dogs. I knew my old girl was a long shot but they were patient and tried their best to allow her time to relax and allow them to groom her. While their efforts were in vain I so appreciate the fact that they tried their best to make her comfortable and cared for her all day. Nothing but compliments from the appointment through pick up. Gigi’s was so thorough and attentive and d about the comfort of ask three of my girls.!! If I could give more stars I would.

Excellent experience! Gigi and staff were so kind and patient with my two little dogs (who can be uncooperative and were long overdue for grooming). They turned out beautiful. So happy!

The absolute best nail trim and file my dogs have ever had!! I have three dogs ages 13, 8 and 4. I called yesterday and they took me last minute. The past 13 years my dogs nails for one have never been short enough and they are now!! And they’re usually still sharp after a nail trim, now they’re a not! GIGI’s did the absolute best ever!! And they loved my dogs the way I do. From the moment I walked in I could feel their love for animals. I’ll never waste time taking them anywhere else again! Best best best!!

I'm extremely protective of my furkids and very particular about their grooming. I have always been very happy with the grooming my 3 little girls receive here. Gigi and staff are so gentle and sweet with my babies. Highly recommended!