Hair Gold Beauty Supply

401 Salem Ave, Dayton, OH 45406 United States of America

Open Today: -

Quick Facts About Hair Gold Beauty Supply

Hair Gold Beauty Supply has both strengths and weaknesses based on the comments provided. Some strengths include a great selection of lashes, y2k style jewelry, and black hair care products. They also have carrot oil, which is a product that some customers had difficulty finding elsewhere. Additionally, some customers appreciate the friendliness of the owners and employees, especially one male employee who was described as sweet and friendly. Another strength mentioned is the availability of unique items like white gloves and stockings.

However, there are several weaknesses mentioned by customers. The most common complaint is regarding the rude customer service experienced at the store. Many customers felt unwelcomed and treated with disrespect. One comment even mentioned that an employee called them out of their name during a dispute. This indicates a lack of professionalism and proper customer service skills. Another weakness mentioned is the high prices of the products sold at Hair Gold Beauty Supply. Some customers felt that they were being taken advantage of or being scammed due to the prices. This suggests a need for price adjustments in order to be more competitive and customer-friendly.

Furthermore, one customer expressed dissatisfaction with the lack of attentiveness from an employee who was playing with their child instead of focusing on the customer. This indicates a lack of business-like behavior and may contribute to a less-than-ideal customer experience. Another weakness mentioned is the rude behavior of the employees over the phone when a customer asked a question. This demonstrates a lack of patience and customer service skills in handling customer inquiries.

Another weakness mentioned is the perception of being watched and treated with suspicion as if the customers are potential thieves. This can create a negative atmosphere for customers and could deter them from making future purchases. Additionally, one comment mentioned an employee making racial slurs, which is completely unacceptable and further demonstrates the need for improved customer service and inclusivity.

Based on the comments, it appears that Hair Gold Beauty Supply has a mixed reputation. While they have a good variety of products and some friendly employees, the negative experiences with rude customer service, high prices, and unprofessional behavior are major weaknesses that need to be addressed. Improving customer service skills, pricing, and creating a welcoming environment for all customers could greatly enhance the company's reputation and attract more customers.

Best TL Reviews

Terrible customer service! No thank you very unwelcoming! And sky high prices I’ll pass never again and the Caucasian lady really needs a brush up on her customer service skills,unless she’s just racist not sure though anyway I work to hard for my money to be treated with rude customer service! #neveragain

I always come here to get lashes for about a year now and they have a great selection of that as well as a lot of cute y2k style jewelry, their makeup is usually pretty good for a beauty and hair supply store, they definetely don’t last but there’s always pigment so I use a setting spray. They have carrot oil too which I had been looking for for awhile. They’re always very nice there and it always makes me happy to see owners from other countries doing well here, they must have worked very hard ????????

Friendly, didn't pay attention to me as customer, too busy playing with his child at yhe register. Not business like at all. Pleasant enough.

Very rude over the phone because I asked a question ❓ very rude I would give them a 0

They know more about black hair care products than I do.

The worst experience ever. I tried to support since it’s near me and the woman was so rude each time. They’re trying to scam you especially with the prices so you’re better off going somewhere else or to a local vendor. I feel so bad for the owner who’s a man because he was sweet but his Female employee was horrible. She even called me out of my name when I had a dispute about the hair. Never GO HERE. The empty parking lot should say enough

Worst experience ever! Do not shop here, very rude and disrespectful! Not to mention that their products are over priced and you will be watched as if you’re trying to steal their products I will be contacting someone concerning this store! As the employee was making racial slurs, SMH they should know better customer service!

I came for a very unique few things... like white gloves and stockings. They had everything I needed easily and quickly. And the guy checking me out was super friendly which is amazing it made my day!