Basil's Service Center

+1 716-549-2877

8587 Erie Rd, Angola, NY 14006 United States of America

Open Today: -

Quick Facts About Basil's Service Center

Basil's Service Center has received several positive comments regarding their service, professionalism, and customer care. These comments highlight the strengths of the establishment and shed light on the areas where they excel. However, there are also a couple of comments that mention some weaknesses or room for improvement. Overall, Basil's Service Center appears to have many strengths that make it a reliable and trustworthy service center.

One of the main strengths mentioned in the comments is the prompt and efficient service provided by Basil's. Customers appreciate that they were able to bring their vehicles in without an appointment and that the staff worked on the repairs immediately. This quick turnaround time shows that Basil's technicians are skilled and able to handle repairs efficiently, which is a valuable quality in a service center. Additionally, the staff at Basil's Service Center is described as courteous, professional, and caring. This indicates that they value their customers and strive to provide excellent customer service. Their willingness to stay late and go the extra mile, such as driving to another city to get a needed part, demonstrates their dedication to customer satisfaction.

Another strength mentioned in the comments is the fair pricing at Basil's Service Center. Multiple customers highlight that they were able to get their repairs done for a fraction of the cost they were quoted elsewhere. This suggests that Basil's Service Center offers competitive and reasonable pricing, which is an attractive aspect for customers. Fair and affordable pricing is especially important for customers who may be on a tight budget or seeking cost-effective solutions.

The honesty and integrity of Basil's Service Center is also praised in the comments. One customer mentions that they were told by another garage that their oil leak would be expensive to fix. However, Basil's Service Center was able to fix it quickly and at a fraction of the cost. This shows that Basil's is not only skilled at repairing vehicles but also honest in their assessments and pricing. This level of honesty is appreciated by customers who want to trust that they are receiving accurate information and fair treatment.

Additionally, Basil's Service Center is commended for their professionalism and knowledge. Customers find the staff to be friendly, helpful, and knowledgeable. One customer mentions that they encountered a brake problem while on the road, and Basil's quickly identified and fixed the issue, without charging them. This demonstrates the expertise and skill of Basil's technicians, which is an important factor when choosing a service center.

Despite these strengths, there are a few weaknesses mentioned in the comments. One customer mentions that the prices have gone up, which can be expected in the current economy. While this is understandable, it may be a concern for some customers who are looking for the most affordable option. Another customer mentions that they had a power steering pump replaced but it continued to act up. However, Basil's Service Center was able to fix the additional issue and did not charge the customer any extra. While this shows that they rectified the problem, it also indicates that there may have been an oversight during the initial repair.

In conclusion, Basil's Service Center has several strengths based on the positive comments. These include prompt and efficient service, fair pricing, honesty and integrity, professionalism and knowledge, and excellent customer care. These strengths make Basil's an attractive option for customers seeking a reliable and trustworthy service center. However, there are also a few weaknesses mentioned, such as potential higher prices and occasional oversights in repairs. Despite these weaknesses, Basil's Service Center appears to be a reputable establishment that is dedicated to providing quality service to its customers.

Best TL Reviews

I was traveling through Hamburg, NY. My vehicle was overheating. I called several repair shops and they wanted me to make an appointment.

Basil's told me to bring it there and they would work it in. They got busy right away on the repair. They even stayed late. The vehicle needed another part, so they drove to another city to get it.

They had it repaired the next morning.

I can't even say how greatly I appreciate their efforts.

Very courteous, professional and caring. If I lived there that is the only place that would work on my vehicle.

was the closest place in my flat tire emergency. staff was really nice! wait wasn't long. I would come back for future auto services

Always #1 place to go for great service and fair prices.

We just moved into the area and heard good things about Basil's. My SUV had an oil leak that I was told (by another garage) would cost a lot of money to fix. The great folks at Basil's fixed it fast & for a fraction of the cost. I'm so grateful that I found such an honest, skilled & professional group of people to take care of my vehicles. I would recommend them to anyone.

Great service! I was in the area visiting and didn’t want to wait to take my vehicle in when I got back home. They said sure no prob bob and told me to drop it off in the AM. I thought there was water behind my glove compartment, turns out it was a just kidding moment. There was debris in the air conditioner vents, piled high so that water was collecting in the vents and didn’t have anywhere to go. They cleaned out the vent of all debris (acorns, dirt, leaves, etc) and got all the water out, and then did a test drive to make sure the noise was gone and there wasn’t anymore leaking water coming down on my front passenger floor mat. I called them, they said it was ready. (Definitely call back if you haven’t gotten a call back in a couple hours) I came and picked it up, they charged me for a half hours worth of time and sent me on my way. I am a happy customer! Had a good experience there but was also super glad it wasn’t a major problem.

Friendly staff and great quick service. Prices were very reasonable. I am moving up to buffalo soon and I may make this place my primary repair shop.

Update: They are human after all. Had my power stearing pump start acting up. They replaced it but it continued to act up after the repair. Took it back in a week later and they fixed the aditional O ring that was making the system leak and did not charge me any more and apologized for the inconvenience. Everyone makes mistakes but they made it right and that gets them my continued buissness. Prices have gone up some but that is expected in this economy.

Helpful and fair service. I encountered a brake problem while on the road and they were able to quickly identify it as merely a loose caliper bolt, requiring a simple fix. In fact, due to the quick fix, they did not even charge me. Honest and friendly - I would highly recommend this service center!

Had tire trouble on the Thruway and found Basil's via the internet. Arrived without any appointment and they found time to help us. The manager and the technician were most professional and helpful. As a matter of fact we were back out on the road in about an hour! I would recommend this service to anyone without reservation.