Riviera Foods

+1 707-277-7601

9730 CA-281, Kelseyville, CA 95451 United States of America

Open Today: -

Quick Facts About Riviera Foods

Riviera Foods has several strengths that contribute to its success as a local grocery store. One of the main strengths is the helpful and friendly staff. Multiple comments highlight the positive experience customers have had with the employees, praising their helpfulness and politeness. This is crucial in creating a welcoming and customer-oriented atmosphere, making shoppers feel valued and appreciated. The staff's willingness to assist customers and their knowledge of the store's layout are also highlighted, enabling customers to easily find products, further enhancing the shopping experience.

Another strength of Riviera Foods is the quality of its products. Customers mention the fresh and top-quality meat and vegetable sections, showcasing the store's commitment to providing excellent produce. The high-quality products contribute to customer loyalty and satisfaction, as they can trust that they are purchasing fresh and desirable items. The store's selection is also praised, indicating that it meets the diverse needs of its customer base.

Additionally, Riviera Foods is lauded for being a local market, which is seen as a positive aspect by many customers. The store's status as a family-owned business that has been a staple in the community creates a sense of familiarity and connection. Shoppers appreciate the personal touch, with comments mentioning the staff taking the time to get to know customers on a first-name basis. This personal connection fosters loyalty and a sense of community, further supporting the store's success.

The convenience of Riviera Foods is also mentioned by customers. Several comments highlight the store's location, stating that it is preferable to larger grocery stores that may be located farther away. This convenience factor is crucial for customers who may not have access to transportation or who value a shorter travel distance. By being conveniently located, Riviera Foods can attract and retain customers who prioritize accessibility.

Despite these strengths, Riviera Foods also has some weaknesses that need to be addressed. The most prominent weakness mentioned is the pricing of the products. Multiple comments express concerns about the high prices, with one customer specifically mentioning spending over $12 for a dozen eggs. High prices compared to larger grocery stores located miles away are seen as a disadvantage. This can deter price-sensitive customers from frequenting the store and impact their perception of the store's value.

Another weakness mentioned is the perceived lack of fresh produce. Customers state that the produce section often looks dry and not fresh, potentially indicating a quality control issue. This can undermine the store's reputation for providing high-quality products and lead to customer dissatisfaction. Additionally, one comment raises concerns about the deli's food items being open without proper covering, potentially compromising food safety. This highlights a potential hygiene issue that needs to be addressed to ensure customer confidence.

Furthermore, some customers mention inconsistent pricing and quality. While the store's prices are praised by some customers, others express frustration at the increasing prices without a corresponding increase in quality. This can lead to customer dissatisfaction and potentially drive them to seek alternative options.

In conclusion, Riviera Foods has several strengths that contribute to its success as a local grocery store. The helpful and friendly staff, quality products, and convenient location are all cited as strengths that enhance the shopping experience. However, the store also has some weaknesses that need to be addressed, such as high prices, potential quality control issues with produce, and concerns about food safety in the deli. By addressing these weaknesses, Riviera Foods can improve customer satisfaction and ensure the continued success of the store.

Best TL Reviews

I've been shopping there for years and the staff has always been very helpful and all the products have been easy to find

The employees are always super helpful and polite. Veggies and meat sections are fresh. Great selection. The more I grocery shop rather than depend on hot food bars and to go stuff the more I appreciate this store.

Prices are gauged because of location! I spent over $12.00 for a dozen of eggs! The workers are fantastic though, that's why they get 3 stars. Most of their items are outrageously priced because the big grocery stores are miles away! So they are robbing the community blind! I try to only get the things I forgot at the regular grocery store, so I don't have to get robbed there! And the deli has hot food items that are open, without glass incasing, or plastic covers where people walk by. That's not sanitary! Someone could sneeze or cough on the food!

Good local market, top quality meats and produce with fair but highish prices. Not often a crowd, so always a good buying experience. Senior day is Tuesday if that is you.

Used to have great prices and really nice produce section, great deli sandwiches... but prices are so high , produce always looks dry and not fresh, prices are crazy high, who would pay almost $6 for small container of blueberrys when you can get bigger container at anywhere else for $6. No thanks.. so tired of prices going sky high but quality isn't. But I will say, when you are after kinda unusual items for holiday, baking or a recipe when I can't find anywhere, Riviera foods usually has it.

I love this store, it's family owned and has been a staple in our community since I can remember. The staff are always courteous and they take the time to get to know you on a first name basis. The Deli makes excellent sandwiches and other food. Decent gas prices and cold drinks too!

Great little local store ???? has just about everything, even scoops of ice cream. Nice place to pick up picnic eats. Great Deli ???? The Cobb is a favorite panini ????

Darling little grocery with some surprisingly sophisticated items. It has an atmosphere of a lakeside vacation store and very nice, helpful employees. Highly recommend!