Quick Facts About Ooh La La Hair Salon
Ooh La La Hair Salon has both strengths and weaknesses based on the comments provided. This analysis will provide a breakdown of these strengths and weaknesses.
Starting with the strengths, one customer mentioned that the salon cut their hair exactly how they wanted it and it came out beautiful. This indicates that the stylists at Ooh La La Hair Salon have the ability to execute specific customer requests and deliver satisfactory results. Additionally, another customer mentioned finding their new spot and loving their hair after visiting the salon. This suggests that there are stylists at the salon who are able to provide a positive experience and create hairstyles that receive compliments.
Furthermore, it is noted that the salon is well kept, which attracted a customer initially. A clean and well-maintained salon can create a favorable impression on potential customers and contribute to a positive overall experience.
However, despite these strengths, there are several weaknesses that customers have highlighted. One common complaint is regarding issues with communication and attentiveness from the stylists. One customer mentioned that their stylist did not pay attention or remember the reference picture they showed for their haircut. This lack of attention to detail can lead to unsatisfactory results and disappointment for the customer.
Another customer mentioned feeling unwelcomed and noticed the staff talking negatively about them in Spanish. This creates a hostile and uncomfortable environment for the customer. Customer service is a significant aspect of any business, and negative experiences like these can deter customers from returning or recommending the salon to others.
Another complaint mentioned was about the lack of punctuality and professionalism. A customer had made an appointment but was informed upon arrival that they would not be taken at their scheduled time because there were other customers ahead of them. This defeats the purpose of scheduling an appointment and shows poor time management on the salon's part.
Additionally, there were complaints about the quality of hair coloring services. One customer mentioned that the owner who claimed to have 25 years of experience as a hair colorist stained their scalp and edges. This indicates a lack of technical expertise and attention to detail, which can significantly impact the customer's satisfaction with the service.
Another complaint mentioned an unpleasant experience with a stylist who was rough with their hair, burned their face, and rushed through the process. This highlights a lack of attentiveness, care, and professionalism from the stylist, which can lead to dissatisfaction and potential damage to the customer's hair or skin.
In conclusion, Ooh La La Hair Salon has strengths in terms of being able to deliver satisfying results for some customers and maintaining a clean salon. However, there are significant weaknesses in terms of communication, attentiveness, customer service, punctuality, technical expertise, and professionalism. These weaknesses can greatly impact the overall customer experience and potentially lead to dissatisfaction and negative word-of-mouth. Ooh La La Hair Salon should address these weaknesses if they want to improve and retain customers.
Best TL Reviews
I came in to the salon for a haircut and color. I showed the stylist a reference picture for my haircut four different times. She was not paying attention or simply did not bother to remember. After they had colored my hair, it was like they forgot that I asked for a haircut. Then, the stylist tried to convince me to not get a haircut. I could see that they were busy, however we already agreed on what I was getting. She cut my hair as fast as she could. I asked for face framing layers and bangs. She tried to convince me to not get bangs, so I didn’t. I didn’t trust her to do my bangs, I went home and did it myself.
I was very disappointed with the way I was treated.
I went to this place multiple times and not going to lie they cut my hair how I want it however I had them dye it once and it came out terrible. I wanted platinum blonde but it was yellow. I did complain politely but didn’t make a whole big deal and accepted the results. The biggest issue I have here is that I feel unwelcomed and as if the staff is talking negatively about me in Spanish. There was this time where it sealed the deal that I’ll never come back which was during Winter my skin gets real dry and I have some dandruff. When the woman, a short blonde (I think shes the owner), was brushing my hair she lifted the brush and showed the other girl who was washing another customer’s hair, they both laughed and spoke in Spanish about it. I knew that I wasn’t overthinking it and that they were in fact talking about me. I felt embarrassed and truly upset. I’m done giving this place my money and done with being barked at… I haven’t cut my hair for over 2 years now because I’m scared of other places messing it up. My parents have been taking us there for 6 years when Pedro worked there and they chased him out. He was the nicest person there and always made me feel welcomed, joked with me and my siblings, had conversations with us, and knew just how to cut my hair. After he left it’s been rudeness after rudeness. Disgraceful!
Found my new spot, they're amazing, honest and don't rush thru. Thank you so much, I'm absolutely loving my hair and I've gotten a lot of compliments on it!???? Will always recommend.
Made an appointment, I get there and she tells me they don’t do walk ins. I tell her I’m not a walk in and give her my name. Proceed to inform her that I have a 1pm appointment scheduled. Very rudely she goes “I get that but we don’t do in and outs so even with an appointment I won’t be able to take you on your scheduled time because I have all these girls in front of you” WHATS THE POINT OF SCHEDULING AN APPOINTMENT???? I wish she would’ve told me that over the phone before I drove an hour to see her. HORRIBLE customer service
I would not recommend this salon. The owner says she has 25 years experience as hair colorist and stained my scalp and edges. It looks like I spray painted my hair for Halloween. Hair Coloring 101- don't deposit color directly on scalp. Not only am I embarrassed by hair color/stains. The owner was extremely rude and unprofessional. I would give 0 stars for the service and expertise. 3.5 Stars for the salon being well kept. Which originally attracted me to the salon. In the past I never experience this with other hair stylist at Ooh La La. If the owner retouches her skills in doing hair/coloring + polish her customer service skills then I would recommend.
The person was very rough with my hair, she burned the side of my face where my hairline was, she wasn’t attentive or friendly towards me. I used to come here in the past but this time was very unpleasant, my hair used to last at least a week or two. My hair didn’t even last a day. She didn’t even trim my ends and before I was even out her chair she was greeting a customer and rushing my process. I used to love coming here but now I won’t go back. It’s unfortunate, this is the only place ive gotten blowouts at and now I never want one ever again after this terrible experience.
I love this place and the staff i always come out from here loving my hair❤
They did my hair exactly how I want it and it came out beautiful
Ooh La La Hair Salon Info
Amenities
From the business
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Identifies as women-owned
Health & safety
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Mask required
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Staff wear masks
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Gender-neutral restroom
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Restroom
Crowd
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LGBTQ+ friendly
Planning
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Appointments recommended
Payments
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Debit cards
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NFC mobile payments
Today
Opening Hours
| Monday | 09:00 AM - 05:30 PM |
|---|---|
| Tuesday | 09:00 AM - 05:30 PM |
| Wednesday | 09:00 AM - 05:30 PM |
| Thursday | 09:00 AM - 05:30 PM |
| Friday | 09:00 AM - 05:30 PM |
| Saturday | 08:00 AM - 05:30 PM |
| Sunday | Closed |
How to go there
Location
Places
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9. N C Nails