Fabulous Nails

+1 248-465-7800

49797 Grand River Ave, Wixom, MI 48393 United States of America

Open Today: -

Quick Facts About Fabulous Nails

Fabulous Nails Place, based on the comments provided, has both strengths and weaknesses. In this analysis, we will explore these aspects in detail.

Starting with the strengths, one comment mentions that the staff are very nice and provided a great first-time experience. This indicates that the salon has friendly and welcoming employees who can make customers feel comfortable and valued. Additionally, another comment highlights that the salon is very clean, which is essential in any nail establishment to ensure hygiene and reduce the risk of infections. The availability of a wide range of color options is also mentioned as a positive aspect, allowing customers to have a variety of choices for their nail treatments.

Moving on to the weaknesses, the most concerning comment refers to a customer who experienced burns during a gel polish change. This incident indicates a serious lapse in safety protocols and employee behavior. Ignoring the injury and responding aggressively to the customer's complaint is completely unacceptable. This suggests a lack of professionalism and customer care on the part of the staff member involved. Another comment mentions a similar issue of burns while waxing eyebrows, further raising concerns about the salon's ability to perform treatments without causing harm to customers. Such incidents can significantly damage the salon's reputation and customer trust.

Several comments highlight issues with the overall customer service experience. One customer felt like their request was an inconvenience, while another felt like a burden after paying a substantial amount of money. These experiences suggest that there may be a lack of proper training or emphasis on good customer service within the salon. Customers should feel valued and appreciated, and their concerns should be addressed promptly and professionally. Failure to do so can result in negative reviews and loss of clientele.

Furthermore, comments regarding the quality and longevity of the nail services raise concerns about the salon's expertise. Chipped nails, sharp edges, and nails falling off shortly after being done indicate a lack of skill and attention to detail. This suggests that the nail technicians may not be properly trained or experienced, leading to subpar results. Additionally, the issue of incorrect nail colors and the lack of resolution offered showcases a lack of accountability and willingness to resolve customer complaints.

Another weakness mentioned is the pricing. Some comments suggest that the salon is overpriced for the quality of service provided. Customers expect a certain level of quality when paying premium prices, and if they feel that the services do not meet the expectations, it can lead to disappointment and dissatisfaction.

In conclusion, Fabulous Nails Place has strengths such as a friendly staff, cleanliness, and a wide range of color options. However, the salon faces weaknesses in terms of safety incidents, inadequate customer service, subpar service quality, and pricing concerns. Addressing these weaknesses and focusing on improving customer satisfaction and service quality should be a priority for the salon to retain and attract customers.

Best TL Reviews

I don’t have the best looking hands, but I showed them the photo on the left and they helped me find the color and it was accurate if I do say so myself. I ended up doing a pedicure too. The staff are very nice. Great first time experience. Will be coming back.

I had a very bad experience at Fabulous Nails in Novi. I went there to change my gel polish and they burnt my fingers. One of the employees put gel remover on my nails, wrapped them with aluminum foil, set a heater in front of my hands and let me at his station by myself. When I felt that it was very hot and started feeling pain on my fingers I removed the aluminum foil, which was very hot. When the employee came back I showed him my fingers. They were red and the skin was opened in some areas. He ignored what happened on my fingers and became very mad because the pieces of aluminum foil were on the floor. He started yelling at me and in a very aggressive way told me that I had to pick up the pieces of aluminum foil. Then he opened the door and said “get out of here lady”.

My daughter had her eyebrows waxed there a few days ago. She's beside herself. She is burned above her eyebrows & on lids. Had her nails done & had one bleed & never let her wash hands. So disappointed!! ... Just making others aware.

Best nails I have ever gotten! The salon is very clean and they have lots of color options.

love the pedicures here, they are amazing. got a full set, they were a little over priced and the customer service could use a little work, I felt like i was a inconvenience, and my request was annoying him.

There was me and 2 other girls that went in for a full set and pedicures for my wedding on June 17th and my full set is already chipping away at the cuticles which started on the 19th and my nails feel so bumpy and some are still sharp, one girls hands were 2 different shades of color, and for my pedicure they used Gel which has now started to peel off after they told me to get Gel polish cause it would last a whole month and it wasn't even a week and started peeling completely off my toes. After paying $350.00 with tips I am not very pleased and felt like a burden. Their customer service skills need improving along with their services and prices they charge for not so good services

Pricey. Painted GFs nails wrong color and didn’t offer any resolution. Mediocre experience.

Had a full set done Thursday July 22nd, it’s now Tuesday July 28th and I have lost a nail, after paying $75 for a full set plus a $10 tip, I would have hoped they lasted at least 2 weeks. I’m not hard on my nails, I’m a stay at home mom & was in the hospital giving birth on the 25th so definitely nothing extreme for them to be worn & falling off… other than that, the people super nice, and clean environment. Quality of the work on the other hand… iffy.