Quick Facts About Empower Nails & Spa
Empower Nails & Spa has a mix of positive and negative comments from customers. In order to evaluate the strengths and weaknesses of the salon, we will analyze the comments mentioned above.
Starting with the negative comments, one customer mentions a price discrepancy issue. They were initially told that gel nail removal would cost $15, but ended up paying $28 due to an additional charge for filing. This lack of transparency and surprise cost can be seen as a weakness of the salon. The customer also criticizes the salon for being overpriced for a simple service without any polish or heads up on the price difference. This highlights another potential weakness of Empower Nails & Spa - the perception of expensive services without offering a clear value proposition.
Another customer had a bad experience with their nails breaking just two days after getting them done. When they requested a refund or repair, the nail technician refused a refund and demanded to redo the nails. This lack of customer service and unwillingness to address the issue can be seen as a weakness of the salon. The customer also mentions confusion about how the technician managed to make their acrylic nails break, which can raise concerns about the expertise and quality of the salon's services.
A critical review emphasizes the poor service and lack of experience of a particular nail technician named Linh. The customer states that their nails were not properly cleaned and the overall service was poor. While they appreciated the massage, they felt that the price they paid was not worth it and regretted giving a tip. This highlights a weakness in terms of inconsistent service quality and the perception of not receiving value for money.
Despite these negative experiences, some positive comments highlight the strengths of Empower Nails & Spa. One customer mentions that out of several local options, this salon is their favorite. They appreciated the cleanliness and friendliness of the staff. They were also satisfied with the results and the speed of the service. This positive feedback indicates that Empower Nails & Spa has the capability to provide a clean and efficient service.
Another positive review highlights a specific employee, Genie, who took great care of the customer's damaged nails and provided a pleasant experience. The customer expressed their satisfaction with the outcome and appreciated the attention given to their needs. This feedback demonstrates the strength of the salon's employees and their ability to provide personalized service.
Additionally, another customer mentions that they had an excellent experience at Empower Nails & Spa. They specifically mention that the manager provided exceptional care and concern for their injured finger, going beyond what other nail shops would typically offer. This highlights Empower Nails & Spa's customer-centric approach and the ability to provide exceptional service.
Overall, Empower Nails & Spa has both strengths and weaknesses. Positive feedback indicates that the salon has the potential to provide clean, efficient, and customer-centric service. However, the salon's weaknesses lie in price discrepancy issues, inconsistent service quality, and a lack of transparency in pricing. By addressing these weaknesses, Empower Nails & Spa can improve customer satisfaction and enhance their reputation.
Best TL Reviews
Price discrepancy issues. I was told $15 to remove gel nail on my natural nails. Okay great, I just wanted naked clean nails. During the process I asked if the take off included filing or if it was similar to a manicure. She said yes. I leave to pay and my total is $28. Huh? Why wasn’t I told there was an additional charge just to slightly file them? Annoying. I tipped and left. Overpriced for gel removal with no polish or anything or heads up on price difference.
Second experience was worse than the first. My nails broke day 2 of having them. I requested a refund or repair because what? She refused a refunded and demanded I let HER redo my nails. What. Again? After some back and forth I regretfully let her redo my nails from scratch. Bad idea. I've never had a acrylic nails do this before and I'm confused on how she managed this. Never going back and disgusting the charge
I HIGHLY DON’T RECOMMEND this nail salon! Had my nails done today. Linh did a lousy horrible job in cleaning my nails! She seemed to not be very experienced in doing nails and she was in a rushed to get it done! It’s basically just the massage I give her a little credit on, otherwise her overall service is poor! The price I paid for was not worth it and I regretted giving her a $10 tip
I've tried a couple local nail salons and so far this is my favorite. It was clean inside and everyone was really nice. My nails turned out exactly how i asked for them. My daughter was happy with her acrylic nails as well. And they were really fast!
I went in this evening with some pretty damaged nails in my opinion plus missing two fingernails! Genie took GREAT care if my needs and also had a pleasant conversation with her. I am happy with the come out!
Excellent nail shop! I went in for a fill with a badly broken and painful ring finger nail. They agreed to do the fill but recommended I wait to have a new tip put on my broken nail due to the risk of additional injury or infection. The manager took great care of me and gave me a tip on my broken nail a couple of days later when my finger had healed. I really appreciated her concern. Other nail shops I have been to would just put a new tip on my injured finger without much concern for me. I definitely will be going back to this shop.
1st time here since I moved from Gilbert. I had an awesome nail lady out there so I was super nervous coming here. I had Cindy do my nails and Quin do my toes. They did AMAZING! They were all super nice including the manager Denise! A little pricey but worth it ???? I will definitely be back.
I didn’t want to give a star, but, anyways I came in with my boyfriend to get pedicures for his birthday, I walked in and asked the women if they had time for 2 pedicures, THEY SAID YES. We’re both sitting in the pedicure chairs and he’s getting his feet done while I’m just sitting there with my feet still soaking. The lady that did his pedicure Sally finished his pedicure, got up, gave him the receipt and walked off to one of the two clients that came AFTER US. Another nail tech in there went to the other new client. Another nail tech went to someone that just walked in. NO ONE EVER CAME TO ME!! As I sat there and watched as they walked to the other new clients I put my shoes back on, grabbed my things, asked if I could pay for his pedicure and left. Will not return
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Empower Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Gender-neutral restroom
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Restroom
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Wi-Fi
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
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