Nail's N More

+1 252-436-0436

401 Prosperity Dr, Henderson, NC 27536 United States of America

Open Today: Closed

Quick Facts About Nail's N More

, but the nail tech didn't listen to her and did something completely different. She was really upset and had to ask them to fix it multiple times before they got it right. Not impressed.

I used to come here regularly but recently the quality of service has gone downhill. The last few times I came, my nails looked sloppy and the polish chipped within a few days. The staff also seemed rushed and not as attentive as they used to be. Disappointing.

I had a bad experience at this nail salon. The nail tech cut me and didn't even apologize. It was painful and it ruined the whole experience for me. I won't be coming back.

I went to this salon for a special occasion and they completely ruined my nails. The design I asked for was completely messed up and when I asked them to fix it, they said they couldn't because they were closing soon. I had to go to another salon to get it fixed. Waste of time and money.

The nail tech I had didn't seem to have much experience. She was struggling with the equipment and it made me really uncomfortable. I didn't feel confident in her ability to do a good job on my nails. I won't be going back.

Strengths:

1. Excellent customer service: Many comments mention the great customer service at Nail's N More place. Customers appreciate the friendly and professional staff who make them feel valued and satisfied with their experience.

2. Skilled nail technicians: The comments repeatedly mention specific nail technicians, such as Henry and Linda, who are highly skilled and provide excellent nail care. They are knowledgeable, pay attention to detail, and take their time to ensure quality results.

3. Long-lasting nails: Several customers comment on the longevity of their nails. They mention that their nails don't lift, even with constant exposure to water, which is a significant advantage for those who value durability in their manicures.

4. Additional services: Nail's N More place offers additional services, such as waxing, which customers seem to appreciate. The comments mention that the ladies who perform waxing services do a fabulous job, indicating that the salon excels in more than just nail care.

5. Clean and peaceful environment: Many customers express their satisfaction with the cleanliness and peacefulness of the salon. A clean and relaxing environment is crucial for a great salon experience, and Nail's N More seems to deliver on that aspect.

Weaknesses:

1. Inattentive staff during service: One comment mentions that the nail technician was on her phone while providing service, causing the customer to feel nervous and potentially expect a subpar experience. This behavior indicates a lack of professionalism and attentiveness.

2. Poor durability of services: A customer complained that their gel mani and pedi didn't last even a week, with nails lifting and polish fading. This shows a weakness in the quality of their services and may indicate a lack of proper application or products used.

3. Inconsistent quality: In a couple of comments, customers express disappointment with the declining quality of service. Sloppy work, rushed staff, and chipped polish indicate a lack of consistency and attention to detail, which can be frustrating for customers.

4. Lack of communication and understanding: One comment mentions a negative experience where the nail technician didn't listen to the customer's preferences and did something completely different. This lack of communication and understanding can lead to customer dissatisfaction and potentially ruin special occasions.

5. Inexperienced nail technicians: A comment expresses discomfort with the lack of experience displayed by a nail technician. Struggles with equipment and a lack of confidence in the technician's ability to provide good results indicate a weakness in the overall skill level of some staff members.

In conclusion, Nail's N More has several strengths, including excellent customer service, skilled nail technicians, long-lasting nails, additional service offerings, and a clean and peaceful environment. However, there are several weaknesses to consider, such as inattentive staff, poor durability of services, inconsistent quality, lack of communication and understanding, and inexperienced nail technicians. These weaknesses can impact the overall customer experience and need to be addressed for Nail's N More to maintain and improve its reputation.

Best TL Reviews

I love coming here. They are very nice and professional. My Nail tech is Henry and he is really good. Can't wait til next time !!! If you want good service consider coming here. You won't be disappointed.

I absolutely love getting my nails done by Henry. He takes his time an really cares about his clients. None of my nails lift with my hands in water all the time which is such a plus! Highly recommend!

Every time I go to this nail salon I am never disappointed. I always get my nails done by Henry and he is so detailed and knowledgeable about nail care. I also get my waxing done there and all the ladies do a fabulous job.

Service is always excited!!! My nail tech Linda is the best!!! Go see her!!!

Customer service is always great here. I’m always satisfied with Linda’s work. My nails always last long.I have been getting my nails done here for years now . Clean and peaceful visit every time.

My gel mani and pedi came out very good. She didn't rush me, even though they had other customers waiting. I just wish they would stay out of their phones when providing service. She had me nervous, I just knew I would end up cut.

Got a full set and pedicure on 5/21. On 5/25 two of my nails had already started lifting and the polish on my toes are already fading. Spent $130 and they look terrible not even a week later!

I came here with my sister to get her nails done and it won’t what she wanted