Quick Facts About Sassy Nails & Spa
Sassy Nails & Spa has received a mix of positive and negative comments, which provide insights into both its strengths and weaknesses. In analyzing these comments, the following strengths and weaknesses of the establishment can be identified:
Strengths:
1. Skilled and Accommodating Technicians: The comments commend the nail technicians at Sassy Nails & Spa for their skills and ability to deliver satisfying results. Both Rico and Kathy have received praise for their expertise, creativity, and ability to understand and meet customers' requests. This signifies that the salon employs talented nail technicians who can consistently deliver high-quality service.
2. Friendly and Welcoming Atmosphere: Many customers highlight the welcoming and friendly atmosphere at Sassy Nails & Spa. Mary and the rest of the team are commended for providing a comfortable and enjoyable experience to customers. This positive environment fosters a sense of relaxation and satisfaction during services.
3. Variety of Services: Sassy Nails & Spa offers a wide range of beauty services, including eyebrow tattooing, pedicures, waxing, and eyelash extensions. By providing diverse services, the salon can cater to a broader customer base and ensure that customers can conveniently access multiple beauty treatments in one place.
4. Reasonable Pricing: Several comments mention that Sassy Nails & Spa offers reasonable prices for the services provided. This affordability factor makes the salon more accessible to a wider range of customers and enhances its competitiveness in the market.
Weaknesses:
1. Inconsistent Customer Service: One negative comment highlights a poor customer service experience. The customer reported feeling ignored and rushed when trying to communicate their preferences to the nail technician. This inconsistency in customer service reflects a weakness in staff training and customer communication skills.
2. Lack of Listening Skills: The same negative comment also mentions that the nail technician did not listen to the customer's instructions and disregarded their request for a specific nail shape. This suggests a lack of attention to detail and a failure to prioritize customer satisfaction.
3. Language Barriers: While not specifically mentioned as a negative point, one positive comment indirectly implies that the staff at Sassy Nails & Spa can communicate effectively in English. This suggests that language barriers may have been a previous concern at the establishment, potentially impacting customer experience for those who do not speak the same language as the staff.
Overall, Sassy Nails & Spa demonstrates strengths in terms of skilled technicians, a welcoming atmosphere, a variety of services, and reasonable pricing. However, the establishment should address weaknesses related to inconsistent customer service, listening skills, and potential language barriers in order to enhance overall customer satisfaction and loyalty.
Best TL Reviews
Rico is amazing. I love dipping powder on my real nails… he gets me right every time… && he’s a very sweet and kind person… I highly recommend him! You won’t regret.
Kathy - you gained another client! I love my nails so much.
If you want an honest, trustworthy, and funny nail tech - Kathy is your girl. She told me the best way to make nails last longer, what works best and provided her input on colors and designs to make my nails pop. Loving my nails !!!
Highly recommend Sassy nails ???????? if you want quality service. I got my eye brow tattoo and my brows look super natural and sexy! No other place can compare in terms of quality products and service.
I walked in for a routine gel nail fill and came out so ecstatic about my eyebrows! I’ve always had thin eyebrow tails (get it from my mom’s side). I saw Kathy and she’s says “please I would love to give you an eyebrow consultation on something that will give your brows a natural shape, I know you will love it.” I have never considered micro blading and really only heard the term but never how it works and I’m so happy after letting Kathy work her magic! They look so good. They are permanent and what a difference. I still have my brows to wax but I can skip the make up filling in (which I was never great at) because they are perfectly ombré now. ????
Mary and the rest of the team took care of me and my family so well! We all got pedicures and they did such a fantastic job! We all had fun conversations as well, and it made the time go by so quickly and was overall thoroughly enjoyable. I would recommend them to everyone!
When I came in I asked if they were busy because I didn’t have an appointment, they said no and asked me to come in and choose a color. The lady doing my nails ignored my instructions and cut me off when trying to explain what I wanted done and would say “yeah yeah I got it I got it” I asked her to fix the shape and she ignored me. It’s crooked and not at all what I wanted. When I asked her to change certain things about the nail she told me she has another client waiting that had an appointment so I need to “hurry up” when talking to her about my nails. I will be going back tomorrow for a refund and will get them removed. Worse service EVER. Shouldn’t take clients if they already have clients booked.
I have been here three times now. Everyone seems friendly. I love that the techs are there to do a job and not sitting and speaking with each other in another language. This is super frustrating and can distract them from what they are doing. My nails have looked amazing. Kathy did my nails this last time. I gave her an idea and she made it her own. They turned out so good. Love coming here and the prices are so reasonable. Thank you ladies!
Great staff….everyone here is great. Amy did a fantastic job with my mani (gel) and mani (dip). They have a wide variety of colors. Also, Cathy is amazing at waxing and eyelash extensions. Highly recommended!!!
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Sassy Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
|---|---|
| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 10:00 AM - 07:30 PM |
| Sunday | 11:00 AM - 05:00 PM |
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