JJ Beauty Supply

+1 231-773-4454

1392 E Apple Ave, Muskegon, MI 49442 United States of America

Open Today: -

Quick Facts About JJ Beauty Supply

JJ Beauty Supply, based on the comments provided, has both strengths and weaknesses. We will analyze these aspects in detail to provide a comprehensive understanding.

Firstly, the overwhelming choices available in the store are seen as a strength. Customers find it exciting to walk in and see the wide variety of products offered. This indicates that JJ Beauty Supply has done a commendable job in stocking a diverse range of items, catering to different customer preferences and needs.

Another strength mentioned by customers is the friendly service and reasonably priced items. The staff is described as kind, helpful, and sweet. Providing good customer service is crucial for any business, and JJ Beauty Supply seems to excel in this aspect, creating a positive shopping experience for their customers. Additionally, the affordable prices of products, especially wigs and eyelashes, are appreciated by customers. This combination of friendly service and reasonable prices can lead to customer loyalty and positive word-of-mouth recommendations.

The neatness and adherence to safety protocols, such as ensuring customers wear masks, are also strengths of JJ Beauty Supply. Maintaining a clean and organized environment is essential for attracting customers and ensuring their comfort. During the ongoing COVID-19 pandemic, following safety guidelines is crucial, and customers appreciate the efforts made by the store in this regard.

However, there are some weaknesses that need attention. One recurring complaint is the issue of the store being overcrowded and having limited space. Customers mention that the aisles are crowded, making it challenging to navigate and move around the store. This indicates that JJ Beauty Supply may need to consider expanding its store or reorganizing the space to improve the flow and customer experience. Providing more room for customers and items would alleviate this concern and potentially attract more customers.

Another weakness mentioned is the presence of rude staff, particularly a lady who is said to be rude for no reason. Customer service is an essential part of any retail store, and a negative experience with staff can drive customers away. JJ Beauty Supply should address this issue and ensure that all staff members are trained to provide polite and friendly service consistently.

Additionally, one customer mentions a dissatisfaction with the return policy. While not elaborated upon, this feedback implies that the return policy may need improvement or clarification. A transparent and customer-friendly return policy is crucial for building trust and resolving any potential issues with products. JJ Beauty Supply should review and revise their return policy to address any customer concerns and provide a smoother and more satisfying return process.

Lastly, some customers mention that prices at JJ Beauty Supply are higher compared to other beauty supply stores. While good customer service is acknowledged, competitive pricing is a key factor in attracting and retaining customers. JJ Beauty Supply should evaluate their pricing strategy and consider adjusting prices to be more competitive while still maintaining reasonable profit margins.

In conclusion, JJ Beauty Supply has several strengths, including a wide range of products, friendly service, and reasonable prices. However, weaknesses such as overcrowding, rude staff, and higher prices compared to competitors need to be addressed. By improving the store layout, training staff, revising the return policy, and reassessing pricing strategies, JJ Beauty Supply could enhance the overall customer experience and strengthen its position in the market.

Best TL Reviews

Lady there seemed a little rude for absolutely no reason.

Overwhelming with all the choices! I love this store so much. It’s so exciting when you walk in and see everything. Sweet clerks/owners!

Friendly service and reasonably priced items. Aisles are a bit crowded. Getting around can be challenging at times. They need more room to accommodate the customers and items I am updating my rating to 5 stars from posting two years ago. I love the staff there and service. There is a lot to choose from in the store and to be honest having a big variety is great. I do wish the store was larger to make getting around a lot easier. Over all great store and this is the only Beauty Supply store I use.

Super nice shop, the staff is kind and helpful. I love their wigs and eyelashes, theyre very affordable and good quality. I wish they had a different return policy but i understand! I would definitely check them out, all their products are a good price and they have lots to choose from.

Customer service sucks. Staff is rude especially the lady. Rather go to hair plus or go to grand rapids to a beauty supply store.

Place is nice , neat and they make sure you wear a mask.

I bought hair from here and asked a lady can it curly I sat in my chair curling this hair for 20 mins and it don’t even curl fake hair they sit n lie

Prices kind of higher compared to others, but customer service was good!