Quick Facts About PK Nails & Spa
PK Nails & Spa has both strengths and weaknesses based on the comments provided. Here is an analysis of these factors:
Strengths:
1. Good work: Multiple customers mentioned that the quality of the nail services provided at PK Nails & Spa is good. This indicates that the staff has the necessary skills and expertise to deliver satisfactory results.
2. Polite and sweet staff: Despite the negative experiences, some customers mentioned that the employees who did their pedicures were friendly and pleasant. This indicates that there are individuals within the staff who provide good customer service.
3. Longevity: One customer mentioned that they had been going to PK Nails & Spa for over a year. This demonstrates that the business has been able to retain some loyal customers, which is a positive sign.
Weaknesses:
1. Rushed service: Several customers complained about the rushed nature of the service provided at PK Nails & Spa. This indicates that the staff may prioritize speed over quality, which can be detrimental to the overall customer experience.
2. Lack of communication: Many customers mentioned instances where the staff did not communicate important details or instructions, such as not offering a drink during a pedicure or not informing customers about the need for rounds of UV light. This lack of communication can lead to misunderstandings and dissatisfaction.
3. Long wait times: Multiple customers expressed frustration about the long wait times at PK Nails & Spa. The fact that there are only two nail technicians and two pedicurists to accommodate a high volume of customers contributes to these delays. This can be a significant deterrent for potential customers.
4. Inconsistent service: While some customers had positive experiences, others reported inconsistent service. This includes instances where the staff was impolite, rushed, or did not greet or acknowledge customers. Inconsistent service can create a negative reputation for the business and lead to customer dissatisfaction.
5. Unorganized and understaffed: One customer mentioned that the salon appeared unorganized and understaffed. This could contribute to the long wait times and rushed service experienced by customers. Additionally, the mention of the salon's cleanliness being subpar also reflects poorly on the establishment.
Overall, PK Nails & Spa has strengths in terms of the quality of work and some positive interactions with staff. However, the business faces significant weaknesses such as rushed services, poor communication, long wait times, inconsistent service, and a lack of organization and cleanliness. Addressing these weaknesses would be crucial in order for PK Nails & Spa to improve its overall customer experience and reputation.
Best TL Reviews
Good work but they rush! Everything is rushed. The owner I think her name is Karen flat out told me I talk to much because I asked why I was offered no drink during my pedicure. I was highly offended. I just make sure I bring my own drink! My cup my businesses and I stopped tipping.
Tipping is a courtesy not a requirement the work is good I admit but pay attention on how they rush on you. You can’t even think when this is supposed to be a relaxing luxurious experience.
This was my second time using them. The first time was for a soak off so i decided to let them do me a full set French mani. I showed the pic of what I wanted and she was like ok an overlay with a little tip. But a guy started to work on my nails and as soon as he began to apply the tips I felt like they were going to be messed up. Every nail was filed to the left and some were too little for my nail bed. When I mentioned it to the manager he got upset. I will never go back. My nail beds are burning as I'm typing this!
This was my first time coming to this place and I don't think I will be back. I walked in and let someone know I wanted a full set and pedicure. They sit people in stations as soon as they walk in so they sat me in a pedicure chair , I came in at 10:15am they did not come to see me until 11am. They have only two people doing nails and two people doing feet. My pedicure looked like I did them at home but the women who did my feet was sweet. I was shocked at how ruff and in a rush my nail teach was. She was going so fast it felt anything but a nail spa. As I was coming to the end of getting my nails done a women near me was getting into a bit of a disagreement with her nail teach. My nail teach started in on the foolishness and makes they women even more mad. It was extremely awkward for me for her to be yelling with another customer and doing my nails. She keep talking to the women even when the women stopped talking and fighting with her it was like my nail teach wanted to fight. She never said sorry to me about yelling with her while servicing me. My nail tech got up and just left me sitting there I had to ask her am I done she then said "did you lo four rounds of the UV light?" I had no idea I needed to because she did not tell me.So I sat down and did the last few rounds of UV lighting I then had to go and ask her "Should I do and wash my hands?" she looks at me and saids yes as if i'm bothering her. I went and washed my hands got my things to pay she never said thank you or bye. Another women checked me out. I was also shocked at the price 80 dollars for this poor service. I did not tip because they did not deserve it. As I walked out I could tell she was complaining about that. I love to tip but i've never been to a nail "Spa" this sorry. I don't recomind this place at all.
Be prepared to wait. The wait time here is getting longer and longer. Only two nail techs and 3 people doing pedicures. That's fine in a less busier shop but this shop is always packed. They do good work. I have been going here since they opened years ago, but sadly I have to find somewhere else. I was there 4 hours this visit up from 3 hours the last time. They initially had a full staff and a receptionist. Over the years people have left and aren't being replaced. You would think with the amount of customers that they have they would have more staff. If not for spending hours and hours at the nail salon I would have given them 5 stars.
This is the worst place to do business PERIOD they're soooo unorganized. I walked in to get a file and buff and polish change I'm a black woman a White woman walked in behind me to get a fill in . I was sitted in # 4 this lady was still waiting up front I sat there for 15mns ito turn around to see they had started on her nails before mine I will not tolerate this type of nonsense when we take our money and business else where they will take our presence seriously ..
I’ve been going for over a year. But between wait times getting super long to me just recently going inside and not getting greeted or acknowledged or asked about what service I want…and to make it worse, 2 more people come in and they’re greeted, asked about the service they want and told where to sit..pretty much letting others get in front of me…Gotta do better! Smh
All the bad reviews are true but there is one thing that's not being talked about. I have a cosmetologist license and have for 15 years and this shop to be as busy as they are is one of the most Nasty salons I've ever been in. I have been to this salon before when it first opened and it was so not like this . I use to go to Sam in fultondale and these ppl came from his shop and his shop is always beautiful and clean if the board walked in today they would be in big trouble... I brought my 3 yo. And I didn't want her touching the counters ...we just left I won't be back
DO NOT COME HERE!!!! If you want to spend all day at the nail salon for just acrylic nails then feel free to come to this place. Got here at 9:30 and got called up at 10:00. By 12:00 they still hadn’t started my nails, but two people that showed up after me started and finished before I even started. You don’t even get the color you ask for!!! I overheard multiple people, including myself, complain about not getting the color they asked for! Avoid this place AT ALL COSTS!!!!
PK Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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