Quick Facts About Galaxy Nail Spa
Strengths:
1. Good prices: One comment mentions that the prices at Galaxy Nail Spa are great. This could be seen as a strength for the business, as affordable prices can attract customers and encourage repeat visits.
2. Friendly service: Several comments mention the friendly service received at Galaxy Nail Spa. The staff is described as kind, gentle, and welcoming. This positive customer service can help create a welcoming and comfortable atmosphere for customers.
3. Attention to customer satisfaction: In one comment, the nail technician asked multiple times if the customer was doing okay and took the time to understand what the customer wanted. This attention to customer satisfaction shows that Galaxy Nail Spa values their customers' preferences and aims to meet their needs.
4. Quick service: One comment mentions that the nail technician was quick during the pedicure. Quick service can be a strength for customers who have busy schedules or prefer to spend less time in the salon.
5. Talented nail technician: One customer had a great experience with a specific nail technician, Ying. The comment praises Ying for giving the customer the best pedicure they have ever had. Having skilled and talented technicians can be a strength for the business as it can attract more customers.
Weaknesses:
1. Inconsistency in service quality: One comment mentions that the customer had a great experience during their last visit but a horrible experience during their most recent visit. This inconsistency in service quality suggests that the business may not have consistent standards or training for their staff, which could be a weakness for customer satisfaction.
2. Issues with nail design: A customer wanted a cute nail design but was told they could only get stickers instead of a custom design. This limitation could be a weakness as customers may expect more creativity and options for nail designs at a nail spa.
3. Poor nail quality: Multiple comments mention issues with crooked nails, split nails, and nails breaking after visiting Galaxy Nail Spa. These issues with nail quality suggest that the salon may not prioritize proper nail care and techniques, which could be a weakness for customers seeking long-lasting and well-done nails.
4. Mix-up with appointments: One customer had scheduled an appointment to be seated and serviced together with their daughter but was instead seated at opposite ends of the spa. This mix-up suggests a lack of organizational skills and attention to customer preferences, which could be a weakness for creating a positive customer experience.
5. Allegations of racism: One comment suggests that the staff at Galaxy Nail Spa may have treated a customer differently based on their race. This allegation of racism is a serious weakness and can cause reputational damage to the business. It implies a lack of inclusivity and fairness in their customer service.
In conclusion, Galaxy Nail Spa has strengths such as good prices, friendly service, attention to customer satisfaction, quick service, and talented nail technicians. However, they also have weaknesses, including inconsistency in service quality, limitations in nail design options, poor nail quality, mix-ups with appointments, and allegations of racism. These weaknesses can impact customer satisfaction and potentially harm the business's reputation.
Best TL Reviews
My mom wanted a cute nail design and they told her she had to get gel for that so she said okay. Then when they started on our nails, they pulled out stickers instead. They said they would not do a design only stickers. Then my lady burned my fingers twice. She bent one of the molds and now I have a crooked nail. Instead of fixing it she just filed it out. I asked for French tips and I have a straight line across my nail. My sister also got burned and her nails are crooked as well. Last time we used them they were great. This time it was horrible.
My nail spit across soon as she was done then i came back the next day to get it fixed then another nail split the same way so i drove all the way from dayton to get fixed again then they just did the whole set over and now another nail split i will never pay 65 for their service again half a** job not worth my money.
very busy little place. but I was not very happy with my nails. she nicked my cuticle and one of my nails are crooked. one hand is shorter than the other. not impressed! I scheduled an appointment for me and my daughter and ask to be seated together and done at same time, so we could have time together. and they started and then moved us at opposite ends of the spa. so our girls day together was a ruined. wont be going back!
Terrible experience for one they’re intimidated by black women . One of the ladies kept trying to say they did not do anything that I suggested . When I only asked for French . Like how is this a nail salon and you don’t do French ? (Lies to make me leave because I’m black) so I just got glitter nails ,in 10 days 4 nails came off . I came in to get it fixed . I was not greeted. There was a 30-40 minute wait a white woman came in after me was greeted asked what she wanted and was seated. Not ONE person said a word to me or acknowledged me at that point .. I was finally seated and was asked can I wait another 25-30 mins ????♀️ I called after to speak to manager . She said “she’s not here “ and her reasoning for all that was because they had appointments when I sat right there and watched them ask what people wanted I know the difference between a walk in and appointment. Fact of the matter is racism is real and the staff that has been there lately isn’t fond of black customers. Prior to this experience I only use to do pedis and there was a man and woman that was super nice ! Idk what’s been going on past month fix it ! I’ll never be in again
My second visit with the same nail tech (ying) I returned because she gave me the best pedicure in my life I was very pleased and happy and she’s very quick would definitely recommend!
Great prices and my nails look pretty good. They aren't overly nice but it's OK.
Today was my first time here. My co-workers recommend Galaxy Nail Spa to me. And I am very satisfied with the service. The lady I got took her time and asked me what I like to have done. Multiple times she asked if I was doing okay. She also made small talk throughout the process. She was very friendly.
Henry made my pedicure it was gentle and amazing job.
The place have armony and everyone is really grate. Definitely i find my place to have always a great service.
Thank you Galaxy nails
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Galaxy Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 02:00 AM - 04:30 PM |
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