Today's Nails

+1 843-661-5158

2108 S Irby St #1, Florence, SC 29505 United States of America

Open Today: -

Quick Facts About Today's Nails

Strengths:

1. Quick service: One customer mentioned being in and out of the salon within an hour, which suggests that Today's Nails place has efficient and timely service.

2. Friendly and knowledgeable staff: Another customer praised the staff for being friendly and knowledgeable. This indicates that the salon employs staff members who are not only skilled at their work but also provide a pleasant and welcoming atmosphere for customers.

3. Reasonable prices: One customer emphasized that Today's Nails place provides reasonable prices for their services. This can be an attractive feature for potential customers who are looking for quality nail services without breaking the bank.

4. Variety of colors: A customer mentioned that the salon offers a variety of colors for nail polish, indicating that customers have a wide range of options to choose from.

Weaknesses:

1. Poor customer service: Several customers expressed dissatisfaction with the customer service at Today's Nails place. Complaints include rude and disrespectful behavior from the staff, refusal to fulfill customer requests, and charging extra fees for fixing mistakes made by the salon.

2. Lack of communication: One customer complained about the lack of communication regarding the price of the service. They felt that it was unprofessional for the staff to swipe their card without informing them of the total cost beforehand.

3. Subpar nail application: A customer mentioned that the quality of the nail application was below their expectations. They felt that even a toddler could have done a better job, and they paid a high price for a service that was not satisfactory.

4. Untidy and unhygienic conditions: One customer mentioned leaving the salon with residual polish on their hands and cuts and bruises. This suggests that Today's Nails place may not maintain proper cleanliness and hygiene standards, which can be off-putting for customers.

5. Racial discrimination: A customer expressed concern about racial discrimination at the salon, stating that they felt African Americans were treated disrespectfully compared to white customers. This is a serious issue that reflects poorly on the salon's values and customer relations.

In conclusion, Today's Nails place has some strengths such as quick service, friendly staff, reasonable prices, and a variety of colors. However, there are significant weaknesses including poor customer service, lack of communication, subpar nail application, untidy conditions, and allegations of racial discrimination. These weaknesses need to be addressed by the salon management in order to improve the overall customer experience and reputation of Today's Nails place.

Best TL Reviews

0/10 DO NOT RECOMMEND. my sister & i went here yesterday wasn’t asked what length i wanted, told me “oh honey you wouldn’t look good with long nails. cut me to the point where my fingers already infected. & the application is just terrible. paid $75 for something my toddler could’ve done 10 times better!!

I went in expecting to have a long wait. I was actually in the chair and out the door within an hour. Nails look really good. The staff was very friendly and knowledgeable. Because of what I work with they suggested the gel, as it can handle more heavy work loads.

Terrible terrible terrible service !! They have terrible customer service they were very rude any disrespectful they refused to do an device I asked for and gave me whatever they wanted to and then I wanted it fixed they wanted me to pay and additional $20-30 ! And then told me “ it’s your problem “. Do not go here !! Not worth the service and then they left paint all over my hands and I left with cuts and bruises never been so upset

They are very patient , professional, and most of all very reasonable ???? ????????

Terrible service from the older man. He was jerking my feet not communicating with me. Rushed taking off the old polish. He left residual polish. I haven’t had a pedicure since November. I knew my cuticles needed cleaning and clipping. He spent less than 30 seconds clipping my cuticles on my right foot. When I mentioned he left polish and was doing a rush job, he began yelling at me because I was not satisfied with the trash he was giving but expecting payment. I was sure to tell him I will leave and to speak to me and treat me with respect. He was overall nasty, rude, and disrespectful. I was and always saddened to see African Americans patronizing these racist disrespectful Asian nail shops set up to take our money and attempt to treat us less than. I WILL NOT TOLERATE ANYTHING LESS THAN THEY GIVE OUR WHITE COUNTERPARTS. MY MONEY IS GREEN, too.

See picture of right foot. The first three toes still have residual polish left on them. My discomfort and concerns about my right foot stopped the service. I WISH I COULD HAVE GIVEN ZERO STARS.

Very friendly staff. They make small talk with you while providing your service. I only get a pedicure when I'm here and they all do a awesome job have a variety of colors, and decent prices.

Horrible customer service. I walked in and asked if they had color acrylic pwd. Lady said yes. After i got my pedi... I sat in the 2nd chair and the lady tried to convince me to get gel polish, I asked did they not have the what I asked for & the lady in the 1st chair began tell her where to find it. She NEVER did. I told them to use the polish but I was disappointed. The lady was very rough w/my fingers. She was kinda pushing each 1 away with too much force. Then she kicked me and never said excuse me! Last time going. My nails/ toes are cute though.

Lisa was the one did my nails. She wasn’t nice and I didn’t like that when I was finished she asked if I was paying with cash or card and I said card then take your card out and she never told me how much she just my card and swipe it and brought me my card and receipt to sign. I think that was unprofessional because she never told me the price until I saw my receipt and it was $46.13 for full set gel. This was my first and last time going to this place.