VIP Nails & Spa

+1 302-934-6964

26670 Centerview Dr #8, Millsboro, DE 19966 United States of America

Open Today: -

Quick Facts About VIP Nails & Spa

VIP Nails & Spa has several strengths as evident from the comments above. First, the salon is known for providing excellent service and accommodating customers with appointments. Customers appreciate that they are seated promptly at their scheduled appointment time, which demonstrates good time management and customer service skills. Additionally, the staff members, particularly Jimmy, are highly skilled and proficient in their work. Customers consistently praise Jimmy for his nail services, mentioning that he delivers exactly what they want, completes nail services in a timely manner, and ensures that gel nails do not break or lift. This highlights the technical expertise and attention to detail provided by the salon.

Another strength of VIP Nails & Spa is its soothing and clean environment. Customers describe the salon as clean and beautiful. The presence of spa music, comforting massage chairs, good lighting, and a relaxing ambiance contribute to the overall positive experience. It is evident that the salon prioritizes cleanliness and provides a calming atmosphere, which enhances customer satisfaction.

The salon also receives praise for its friendly and welcoming staff. Multiple comments mention the friendliness of the nail technicians and how they create a positive and comfortable atmosphere for customers. This demonstrates the staff's ability to establish rapport with customers and make them feel valued.

Customers seem to appreciate the range of services provided by VIP Nails & Spa. Apart from nail services, the salon also offers eyebrow services, which are highly rated by customers. This indicates that the salon caters to a variety of beauty needs and ensures that customers can have multiple services done in one place.

Despite its strengths, there are also some weaknesses identified in the comments. One customer had a negative experience with Jimmy, the nail technician. This customer was dissatisfied with the quality of their nails, highlighting issues such as cutting nails shorter without consent, uneven and misshapen nails, and over-application of topcoat resulting in bubbles. Furthermore, the customer expressed disappointment with Jimmy's unavailability to fix the nails on a more convenient day for the customer. This negative experience highlights a potential weakness in the salon's quality control and customer service, particularly in terms of rectifying errors made by the nail technician.

There were also complaints about delays and poor time management at VIP Nails & Spa. One customer mentioned witnessing the owners arguing with a customer, leading to several people leaving the salon. Another customer had an appointment but ended up waiting past their scheduled time, only to be told by the owner to wait longer. These incidents suggest issues with managing customer flow and ensuring that appointments are respected. Such delays can affect the overall customer experience and may lead to dissatisfaction and loss of business.

In conclusion, VIP Nails & Spa has several strengths including excellent service, skilled staff members, a clean and soothing environment, and friendly staff. However, weaknesses were identified related to quality control, customer service, and time management. By addressing these weaknesses, the salon could further enhance the customer experience and improve overall customer satisfaction.

Best TL Reviews

I love VIP nails. Every time I go in there I always get seated right at my appointment time and Jimmy just works on me. He is very good at doing my nails, and gets them done in less than an hour. He always gives me just what I want! I definitely recommend going to VIP, and especially requesting Jimmy. It is a clean, nice, place that deserves great recognition.

I’ve been going to VIP Nails for a little over a year! I get gel nails because it seems to be the best for my nails. Jimmie is that guy!!! I’ve never broken a nail…and the never lift! I typically go every three weeks to get a fill. I tell him the color I want and he never disappoints with the design! If you decide to go to VIP get Jimmie! But make sure you make an appointment!

Amazing service! Called in the morning for two full gel sets including an acrylic removal & they fit us in that afternoon. Such a soothing and clean place with very friendly staff. Highly recommend.

Called VIP nails at 2pm they got me me in for a mani/pedi by 4pm! Very clean salon, spa music to relax you and friendly nail techs. I had Lee’s husband, Jimmy and he was amazing. Lee did my brows which are perfect as well. Can’t recommend them enough!

This place is absolutely beautiful!! They did such a great job on both my pedicure and my acrylic nails!!! I will definitely be back!! Thank you for great quality and greaT service!

And today Jimmy out did himself!! He is absolutely amazing and so talented!! Thank you so much!!!

I received the VERY best pedicure experience I've EVER had.

Absolutely wonderful

Lighting was good, soothing sounds, comforting massage chair and Jimmy did a superb pedicure.

If there was 10 stars I'd given it a 10.

Just moved to the area and a lot of people recommended Jimmy. I went to him twice, both times for refills with gel paint. Nothing fancy, no designs or crazy shaped nails. First time I went to him my nails were mediocre at best but I figured maybe he was having an off day and I would give him another chance. I went back to Jimmy today and this time my nails are 100 times worse. To start off he cut my nails shorter which I didn’t want without even asking me. Then he put way too many top coats on to the point where the polish has all kinds of bubbles in it, the nails are uneven, misshaped and are way too thick. They were busy today so after I left I immediately called and asked if I could come back in tomorrow or another day when they’re not as busy so he can fix them. He said in order for him to fix them I had to come back in today but I can’t because I have to work. So now I’m going to have to go somewhere else to get them fixed and pay double for his mistakes that he will only fix on his time. I don’t know about the other people that work there so I’m not saying the whole salon is bad, just my own personal experiences with Jimmy were horrible. I will NEVER go back.

I have been to this salon twice. The first time the owner and her husband were arguing with a customer. Several people waiting got up and left. The second time I went, I had an appointment at 1 o'clock and arrived 10 minutes early. There were 3 other people waiting and all 4 of the operators were busy. I waited until 1.15 and then asked the owner when I could be seen. I was told the stock answer of 5 more minutes. 15 minutes later I got up to leave. The owner told me that I needed to allow more time for my appt. I told her I had made time but I could not wait any longer. I ask the other people waiting and they all had 1 o'clock appointments. 3 of the 4 people in the chair were walk-ins. I walked out. Never again. I have been going to the same salon north of Baltimore for 15 years. ALWAYS on time always friendly and professional. I drive back to Baltimore to get my nails done as I have not found a decent salon here.