5th Avenue Beauty & Barber Supply

+1 301-559-2280

3500 East-West Hwy, Hyattsville, MD 20782 United States of America

Open Today: -

Quick Facts About 5th Avenue Beauty & Barber Supply

Strengths: 1. Wide range of products and supplies: Many customers commented on the wide selection of extensions, wigs, and hair care products available at 5th Avenue Beauty & Barber Supply. This is a strength as it allows customers to find all their beauty and hair care needs in one place.

2. Reasonably priced wigs: Several customers mentioned that they found reasonably priced wigs at the store. This is a strength as it provides an affordable option for customers who may not want to spend a lot of money on a wig.

3. Friendly staff and great service: Multiple customers commended the staff for their friendliness and the great service they received at the store. This is a strength as it creates a positive shopping experience for customers and encourages loyalty.

4. Convenient alternative to larger stores: Some customers appreciated that the store carried smaller items like facial soaps, hair products, earrings, and lipsticks, which allowed them to avoid larger stores like Target. This is a strength as it provides a convenient shopping option for customers who are looking for specific items without having to navigate a larger store.

Weaknesses: 1. Complaints of overcharging and fraud: One customer complained about the store allegedly overcharging customers and claiming that the POS swipe did not go through even when it did. This is a significant weakness as it raises concerns about the integrity and honesty of the store's staff, potentially leading to a loss of trust among customers.

2. Poor customer service and lack of accountability: Another customer mentioned experiencing poor customer service, with little accountability from the staff. The customer claimed that the sales lady sold them hair extensions instead of a wig and was rude when asked for a refund. This is a weakness as it reflects negatively on the store and can damage its reputation.

3. Accusations of racial profiling: One customer accused the store's staff, specifically a Hispanic woman, of racially profiling them by following and staring at them without cause. This is a significant weakness as it raises concerns about discrimination and can deter potential customers from shopping at the store.

4. Incident of mishandled payment: There was a customer who reported an incident where they handed over $50 for payment, but the cashier denied receiving the money. It was only after reviewing CCTV footage that the error was acknowledged. This is a weakness as it indicates a breakdown in the store's payment process and lack of attention to detail, which can leave customers feeling frustrated and distrusting.

In summary, 5th Avenue Beauty & Barber Supply has strengths in its wide selection of products, reasonably priced wigs, friendly staff, and great service. However, it also has weaknesses in terms of allegations of overcharging and fraud, poor customer service and lack of accountability, accusations of racial profiling, and incident of mishandled payment. These weaknesses should be addressed by the store to improve customer satisfaction and trust.

Best TL Reviews

Great service and wide range of products and supplies. Most of the complaints about this store are the ones who got caught stealing or trying to pull one over on the staff. Witnessed 2 groups back to back trying to steal.

DO NOT SHOP HERE!!!!!! THESE PEOPLE ARE FRAUDSTERS!!!!! THEY ARE OVER CHARGING CUSTOMERS BY SAYING THE SWIPE AT THE POS DIDNT GO THREW WHEN IT DID AND TELLING PEOPLE TO SWIPE MULTIPLE TIMES. EVEN WHEN YOU SHOW THEN YOURE BANK ACCOUNT PROVING IT DID THEY WILL TRY TO HOLD YOUR PRODUCTS UNTIL YOU SWIPE MULTIPLE TIMES. I had to call my bank and prove the money was paid to get my stuff. And really only after me and my bank said they would refute the charges.

The poorest customer service. Zero accountability. Went there on a budget to purchase a reasonably priced Halloween Wig $25 or less for just a one time occasion. Because, it was my first time on a store like this, buying products with which I was unfamiliar, I specified to the sales lady what I was unexperienced and told her exactly what I was looking for. After trying on many wigs (24 inches and above) I noticed that length was one of the features used to determine price and decided to pick up a package, 12inch long hair, $21, and told the sales lady that that was my chosen wig. The package was small, but I attributed that to the difference in hair length, about half of what I had been trying on. When I got home and opened it, I came to the surprise that I had bought hair extensions, not a wig. Halloween costume ruined, and with no time to go back to the store, I called and spoke with the manager the next day, WHO HAPPENED TO BE THE SAME SALES LADY, and asked for a refund. Long, story short, she was very rude over the phone, and offered me a store credit, pointing out that if I was ignorant that was not her fault. No returns. I explained to her that I did not want a store credit as I did not need to purchase anything from them, and this had been a one time occasion just for halloween, but she was very apathetic. It is very sad to see people being very bad at their job and very impolite and inconsiderate with their customers. Please go somewhere else and spare yourself the ill taste that will be left in our mouth if you buy something from this store.

Wide selection of extensions, wigs, and hair care products.

I went to this beauty supply store to purchase bobby pins. As I was looking for them, I noticed some shampoo and conditioner from a brand I wanted to try. I looked at the bottles and put them back. As I looked up, I noticed a Hispanic woman with really long hair staring at me. When she saw me look at her, she looked away and went back behind the register. I went to another isle and then went back to the same isle I was in before. She left the front counter and tried to come back to the isle I was in again. She again was staring at me as though I was some common thief. I don't understand the purpose of CCTV cameras if you're going to follow people around the store. I don't patronize companies who do things like that. Her actions in my opinion were racist and extreme. I won't be back.

While paying, gave lady $50 and she denied getting the money. Her colleague came and confirmed that I did not give her the money. Whole store watching while I looked like a LIAR! Supervisor checked the CCTV camera and confirmed that I infact gave $50 for payment. Had to ask for apology as none was given. If you choose to shop there make sure you check your cash. As for me I will never go back!!!!

This beauty supply has alot of little things you can get without going in Target. ( Facial soaps, hair products ect ) They also have reasonable priced wigs. I like a beauty supply that have alot of colorful wigs. I usually find what I need here. Also cute earrings and lipsticks

The place had exactly what my fiance needed. The staff was friendly and the service was great. She spends a lot of time shopping here and I have to say it is worth it.