Tip Top Nails

+1 413-733-8139

239 Memorial Ave, West Springfield, MA 01089 United States of America

Open Today: -

Quick Facts About Tip Top Nails

In analyzing the strengths and weaknesses of Tip Top Nails using the provided comments, it is important to consider factors such as customer service, quality of service, efficiency, and consistency. While there are both positive and negative comments, it is necessary to take a balanced approach and consider the overall impression of the salon.

Starting with the positive comments, customers have mentioned that Lilly did an awesome job on their nails and created beautiful and natural-looking nails. This suggests that the salon has skilled nail artists who can provide high-quality service. Additionally, the friendly staff and creative nail artists contribute to a positive customer experience, indicating that the salon places importance on customer satisfaction and creating an inviting atmosphere.

However, numerous negative comments also highlight several weaknesses of Tip Top Nails. One recurring issue is the lack of punctuality and respect for appointments. Customers have reported experiencing long wait times even after making an appointment, as seen in the comment where Judy started with a client right at the scheduled appointment time. This suggests poor time management and insufficient organization, which can lead to customer dissatisfaction.

The negative comments also highlight issues with the treatment customers received. One customer reported getting a burn while getting their eyebrows waxed, suggesting a lack of attention to detail and proper technique. Another customer mentioned receiving a gel manicure that took too long and was poorly done, with the technician not applying enough coats and mocking the customer's concerns. These situations indicate a lack of professionalism and inconsistency in the quality of service provided.

Another weakness that was mentioned is the inconsistent shaping of the nails. One customer reported that their nails were left with bubbly surfaces and uneven edges. While the comment states that the staff were nice, this inconsistency in the quality of service may be a drawback for customers who desire consistently well-shaped and finished nails.

Furthermore, the negative comments also indicate a lack of attention and follow-up on customer satisfaction. Customers have reported issues such as nails not being checked for dryness after being painted, suggesting a lack of attention to detail and customer needs. These instances can leave customers feeling unsatisfied and may result in them not returning to the salon.

Overall, it is clear that Tip Top Nails has both strengths and weaknesses. Some of the strengths include skilled nail artists, friendly staff, and a creative atmosphere. However, there are several weaknesses that need to be addressed, including issues with punctuality, quality of service, consistency, attention to detail, and customer follow-up. By focusing on addressing these weaknesses, Tip Top Nails can improve customer satisfaction and establish a stronger reputation in the industry.

Best TL Reviews

I had a appointment for 3:00 with Judy , right when I get there she's literally starting with a client. When I asked how long because I had a appointment, her coworker states "we really busy" ... so why make a appointment if your not going to keep the appointment. I asked for square nails I got nails that were round around the edges (which doesn't look square). Judy asks me to pay first so when she colors my nails

And dries them it doesn't get messed up getting the card. (Mind you I had Gel ?). I pay. As soon as she puts them to dry she walks away and never comes back to check it my nails are dry. I obviously said something because that's messed up. Will not be going back they always busy not a excuse to not finish your services and my nails look disgusting sense there not dry.

I went to get my eyebrows waxed a few days ago. When I left, I was pleased with my results, however I received a first degree burn under my eyebrow. The wax was not hot and I’m pretty sure the lady ripped off my skin while trying to rip off eyebrow hair. I’m very disappointed in this business.

I went for a gel manicure. It took well over an hour and they came out awful. I told her she needed another coat you could still see the nail. She laughed at me. They look like this after three days. I’ll never go back. Worst experience I’ve ever had

Lilly did an awesome job. She spoke to me the whole time. And my nails came out beautiful and natural looking

Bubbly nails and the sides unshapen! Would never go back People working were nice tho

There ok with nails it depends on who you have doing your nails I prefer the younger females they do a good job in there also good with the eyebrows

My Marc Anthony ❤️ is the best...LOVE HIM..XOXO

This place is amazing the staff are very friendly. The nail artist are very creative.