Quick Facts About Professional Nail & Spa
Professional Nail & Spa has a number of strengths that customers have highlighted in their comments. One of the strengths of the salon is its customer service. Many customers mentioned that the staff is friendly, professional, and attentive to their needs. They appreciated the fact that the owner, David, is personally involved and takes care of his customers. The staff's willingness to answer questions and address concerns adds to the overall positive experience for customers.
Another strength of Professional Nail & Spa is the quality of the work. Customers mentioned that they have consistently received good service and skilled work. Some even mentioned specific nail technicians like Wendy and Lily, who consistently do a great job and go above and beyond to ensure customer satisfaction. These positive experiences with the nail technicians have led to many customers becoming regulars at the salon.
The range of services and options provided by Professional Nail & Spa is also seen as a strength. Customers appreciated the variety of color options, particularly mentioning the availability of subtle and light colors. This variety allows customers to choose according to their preferences and style. The salon also offers both manicures and pedicures, providing a one-stop-shop for customers' nail care needs.
The cleanliness of the salon is mentioned as a strength by customers. Multiple comments highlight that the salon looks clean and well-maintained. This is a crucial factor for many customers as cleanliness is an important consideration when choosing a nail salon.
Professional Nail & Spa has also been commended for its organization and efficiency. Despite being busy, customers observed that the salon managed its appointments well and minimized waiting times. This reflects positively on the staff's ability to handle a high volume of customers while maintaining a good level of service.
However, there are also weaknesses that have been highlighted by customers. One common complaint is the rushed service and lack of attention to detail. Some customers mentioned that they felt their nail services were rushed, resulting in unsatisfactory outcomes. One customer even mentioned that the technician started working on someone else while servicing them. This lack of attention to detail can result in a poor overall experience for customers.
Another weakness mentioned by a customer is the lack of availability for appointments. In one case, a customer called to schedule an appointment but was told that they were fully booked. This can be frustrating for customers, especially if they have specific time constraints or urgent nail care needs. Additionally, customers noted that the salon does not prioritize fixing botched or unsatisfactory jobs, leading to further disappointment.
Additionally, some customers mentioned issues with the durability of their nails. They reported that their nails chipped or broke after only a few days, which is not expected after paying a substantial amount for the services. This suggests that the salon may need to improve its nail products or application techniques to ensure longer-lasting results.
In conclusion, Professional Nail & Spa has several strengths that attract and retain customers. These include its excellent customer service, skilled and attentive nail technicians, variety of options, cleanliness, and overall organization. However, weaknesses such as rushed service, lack of attention to detail, limited availability for appointments, and issues with nail durability can detract from the overall customer experience. Addressing these weaknesses could help the salon improve its reputation and attract more satisfied customers.
Best TL Reviews
I came here to get my birthday nails done. I got there at four o clock. I requested for a full set and pedicure. I got my pedicure done. My pedicure was finished at 5:30. I waited an hour just for them to tell me them they couldn’t give me a full set because they almost closing and she did a rushed job so she can go home I called to get them fixed the next day and they told me they were booked and hung up on my face . I never had a problem with them until now . I paid 118$ to be left unsatisfied
Tried this place for a second time. I think she did a great job again, I didn't get the name of my nail technician. My last set lasted over a month. I love the color options they have for dip, I am more into the subtle light colors.
Horrible outcome. I went in, waited 40 minutes and once seated the tech rushed and started on someone else while doing mine. During pedicure she messed up my nail and decided to paint over instead of removing it and starting fresh. I mentioned that it looked bumpy and she got upset and redid it. After a day of having this pedicure this is the outcome. Chipped nails
I called on Friday afternoon to schedule an appointment for Sunday. Jeff was easy to talk to and answered all my questions. We got there on Sunday and it looked clean. Arrived 20 minutes early and waited no more than 10 minutes before we were seated in the spa chair. It was very peaceful, friendly staff and I would say average prices. Great customer service: I saw Jeff give 2 kids some treats while they waited with their mother. Very happy to see they care for their customers. They were super busy this particular morning but very organized.
Only reason I gave them 4 out of 5 was because we were seated in one of the spa chairs that was not working (which the person I was with didn't mind) but it was their first time getting a pedicure and was expecting them to receive the full experience. Just my luck!
I received both manicure and pedicure. Wendy did an amazing job - I only had to correct a few things because I am picky with my nails (especially toes). Overall services was great and I will be visiting again.
Travel from Florida to Cali for a family gathering. I didn't have enough time to get my nails filled back home. I looked up the closes nail salon. My nail tech Wendy' was nice.
Update. My nails broke in less than 4 days. Unfortunately I was already back home.
I go and see Lily every two weeks and sometimes every week if I need to. I am very picky and can be OCD with how my nails and toes look, along with the quality of the work. Lily is always doing a great job and always going over and beyond to ensure I’m happy with the outcome. I’ve gone to all the salons in this upper Fontana area, since 2016 & so far this is where I can consistently go for quality work. The others seem to constantly switch up and only every so often give good service and work. I needed to be able to consistently be able to rely on good work.
I moved to Fontana late last year & was in search for a good nail tech. I went to four other salons before I found Professionail & I am SO HAPPY with their work. My first service was three days after going to another shop & they fixed the bad job I got & gave me EXACTLY what I wanted. They are friendly, professional, and very skilled. The shop is clean & in a great neighborhood shopping center.
They have a great staff I know the owner he’s awesome his name is David, I’ve been knowing them for 8 years there like family I love getting my nails and pedicures there????????????????????????
Place Pictures
Professional Nail & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | Closed |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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