Quick Facts About Nail Salon
Strengths:
1. Cheap prices: The salon offers affordable prices, making it accessible to a wide range of customers.
2. Managerial responsiveness: According to one customer, the manager, Chris, goes above and beyond to please customers and even fixed a split nail before the actual manicure.
3. Long-lasting gel nails: Several customers mentioned that their gel manicures lasted for a good 3+ weeks, which demonstrates the salon's ability to provide a durable and high-quality service.
Weaknesses:
1. Unprofessional and rude staff: Multiple comments highlight the unprofessional and rude behavior of the staff members, such as making inappropriate comments about customers and exhibiting a lack of patience and respect.
2. Poor sanitation practices: Several customers noted that they did not observe any cleaning or sanitizing procedures during their visits. This raises concerns about the salon's hygiene practices and the potential risk of infection.
3. Inconsistent results: Some customers expressed dissatisfaction with the quality of their nails, citing issues such as crooked nails, incorrect nail shape, and poor design execution. This suggests a lack of consistency and attention to detail from the staff.
4. Failed customer service recovery: One customer mentioned that the manager was unwilling to rectify the situation when the gel polish started chipping after just one week. The lack of effort to resolve the issue and unwillingness to repaint the affected nails without an additional charge reflects poor customer service recovery.
5. Lack of professionalism: Comments regarding rushed services, staff members being inattentive, and ignoring customer requests indicate a lack of professionalism and focus on customer satisfaction. This can lead to a negative experience for patrons.
In conclusion, while the nail salon offers affordable prices and has a manager who is responsive and willing to go above and beyond for customers, it is plagued by several weaknesses. These weaknesses include unprofessional and rude staff behavior, poor sanitation practices, inconsistent nail results, and a failure to effectively address customer concerns. These factors contribute to negative customer experiences and may deter potential customers from returning or recommending the salon to others.
Best TL Reviews
This is the worst set of sns I’ve ever gotten. The lady was extremely unprofessional and tore up my nail beds to the point of bleeding. When I asked her to fix my extremely crooked nail she did one swipe of a file and refused to fix it any more then she “already did”. Not to mention how not once did I see anything cleaned, sanitized, or tools being swapped out. I will never come back nor will I recommend to anyone else.
I went in on Thursday to get a regular gel manicure. The man on staff was EXTREMELY rude and unprofessional. I had my nails done by a young lady and when I went back in on Sunday because the entire nail polish came off my thumb the very next day after having them done, I could remember the exact color I had gotten and when I was looking for it, the same rude, unprofessional man was talking about me to other customers. If I could give this place 0 STARS I would. Unclean, unprofessional, not worth the money. You’ll find me at NT nails from now on.
I’m not one to ever write reviews. But I am furious right now. I went to get a simple sns fill with a easy line design. The guy I had was nice enough, but my nails are awful. I said I wanted squared and he gave me nails that are skinny at the top, and flare out towards the bottom. He also saw there was something in my nail and didn’t do anything about it. The length is nothing like I asked for. I have been here before and they did an okay job. But this was the last time I will ever be using their service. Such a waste of $60.
Worst service I have EVER gotten at a nail salon. Took my Granddaughter in to get her nails done and the atmosphere is immediately off-putting. They ask me my name and I tell them Monica. They say, loud enough for everyone to hear "Okay, Monica Lewinsky?" The whole place starts laughing, and I found it extremely rude to say I was that woman. Then my Granddaughter shows them the nails she wants and they immediately rudely tell her "No, too hard." At this point everyone was staring at us like we were maniacs and we immediately left before getting anything done. Went to NT nails to be welcomed and had amazing service. Wouldn't go back if they payed me, go to NT instead!
This place’s prices are the cheapest for a reason. I was unhappy about the color I picked because it was not accurately represented on the nail palate. After expressing this, the nail tech put another color on top of what was already there that was slightly better, but still not what I had asked for. I was going to have to be charged to remove the color in addition to what had been done because I’d already picked out “so many colors” (2). After showing her the color I expected and the color I received, she did remove the gel and charge only for the manicure. However, it should not have been such a difficult and aggressive encounter to being with. Would highly suggest going else where and paying $5-6 dollars more.
Absolute worst place I have ever gotten my nails done at. The worker that was doing my nails was looking everywhere else but my nails and was rushing. I accidentally moved my finger a few times and she forcefully bumped my finger away. I asked for long square nails and she gave me round tipped, short nails that were very lumpy. Every time I suggested her to make them more square she got annoyed and ignored me. Overall I am not going back to this place because I left with overpriced nails I didn’t ask for, a few cuts on my fingers from the nail tool, and horrible service.
I have driven 40 minutes just to get my nails done here. Chris, the manager, will go above and beyond to please you. I split my nail in half and he fixed it before getting my actual manicure done. Sometimes the wait can be long but it's worth it. They do such a great job with my gel nails and they last a good 3+ weeks. I've been to other nail salons in the Woodstock/Canton area but my nails have not last as long as this nail salon. I will definitely be using them in the future.
I typically don't write a review. But we need better and maybe even upscale nail salons near 20 and East Cherokee that cater to their customers. This one is not good with gel nails. After one week the gel polish started chipping. Went back to the salon and the manager kept making excuses and not willing to make it right. I asked if they could just repaint the nails affected and the manager said for a charge. This is just not right. I was not asking for much. I would think if you want your customer to feel good about coming back, you would do the right thing. I ended up going to another nail salon and not in this town. I guess this is why your ratings are not good. Should have made it right.
Nail Salon Info
Amenities
Health & safety
-
Temperature check required
-
Staff wear masks
-
Staff get temperature checks
-
Staff required to disinfect surfaces between visits
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Crowd
-
LGBTQ+ friendly
Payments
-
Checks
-
Debit cards
-
Credit cards
Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
|---|---|
| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
How to go there
Location
Places