Classy Nails

+1 845-569-9775

56 N Plank Rd Suite 2, Newburgh, NY 12550 United States of America

Open Today: -

Quick Facts About Classy Nails

Classy Nails has both strengths and weaknesses based on the comments provided. The strengths include efficient service, cleanliness, comfortable massage chairs, thorough nail and callous trimming, a relaxing atmosphere, a wide selection of polishes, skilled technicians, and friendly customer service. On the other hand, the weaknesses include a language barrier, rushed and inconsistent service, lack of communication and menu options, poor customer service for certain individuals, and disruptive behavior from other customers.

One of the strengths mentioned is the efficiency of the service at Classy Nails. One customer states that they usually go to the salon without an appointment, but even with one, there was no wait time for a gel mani and pedi. This suggests that the salon is well-organized and able to accommodate both walk-ins and scheduled appointments effectively.

The cleanliness of Classy Nails is also praised in the comments. A customer describes the salon as very clean, and another mentions that it is a regular spot for them because it is clean and they work fast. A clean environment is important for both the well-being of customers and the overall impression of the salon.

The comfort provided to customers during a pedicure is another strength. One customer mentions that the massage chairs are very comfy, which enhances the overall experience. Comfortable furniture in a salon can contribute to relaxation and customer satisfaction.

The thoroughness of the nail technicians is also mentioned as a strength. One customer compliments Will for being meticulous in trimming nails and removing calluses. Attention to detail is crucial in a nail salon, as customers want their nails to look and feel their best.

The selection of polishes at Classy Nails is also considered a strength. One customer refers to the fantastic selection of polishes, indicating that there are various options available to suit different preferences and styles. A wide variety of polishes can attract customers with different tastes and preferences.

Another strength is the positive experience and skill of specific technicians. One customer highly recommends Joy for eyebrow waxing and mentions that she does an amazing job. Another customer praises Will for giving the best pedicure ever and for being thorough and attentive, even past closing time. These positive experiences with specific technicians can build trust and loyalty among customers.

The weaknesses mentioned in the comments highlight areas where Classy Nails can improve. One customer mentions a language barrier and a lack of communication, indicating that sometimes it can be difficult to effectively communicate desires and preferences to the nail technicians. Clear communication is essential in a salon to ensure customer satisfaction.

A criticism raised in a comment is that the nails done at Classy Nails were crooked and appeared to be rushed. The customer felt that they were inconveniencing the nail technician by being there, suggesting a lack of professionalism and attention to detail. Consistent delivery of high-quality work is crucial for customer satisfaction and loyalty.

Another weakness highlighted is the perceived lack of customer service for certain individuals. One commenter suggests that the salon reserves good customer service only for white customers and not for Black women. This type of discriminatory behavior can damage the reputation of a business and alienate potential customers.

Additionally, the comments mention poor customer service in terms of waiting times and lack of menu options. One customer states that they had to wait an hour and were not informed of the available pedicure options. This suggests a lack of organization and communication from the staff. Another customer suggests going elsewhere because of the terrible customer service experienced at Classy Nails.

Lastly, disruption caused by other customers is mentioned as a weakness. One customer expresses annoyance at people speaking on their cell phones and having full conversations while getting their nails done. This behavior can create a disruptive environment for other customers who are trying to relax and enjoy their salon experience.

In conclusion, Classy Nails has strengths such as efficient service, cleanliness, comfortable massage chairs, thorough nail services, a wide selection of polishes, skilled technicians, and friendly customer service. However, there are weaknesses such as a language barrier, rushed and inconsistent service, poor communication, perceived discrimination, and disruptive customer behavior. By addressing these weaknesses and striving for consistent high-quality service, Classy Nails can enhance its reputation and customer satisfaction.

Best TL Reviews

Was ok. I usually go there without an appointment, this time had one and no wait time for gel mani and pedi. Was fast. No real communication, language barrier.

Fabulously indulgent experience! Very, very clean. Simple decor, but very comfy massage chairs for pedicure. The Organic Spa pedicure is well worth the $49.99 price. Will was meticulously thorough when trimming my nails and removing every last callous. And he didn’t rush through the 15 minute massage. So relaxing and simultaneously invigorating! All the products used were very pleasant too. Fantastic selection of polishes. Definitely my new favorite place for a self care day????

My 16 y/o daughter and I went to Classy Nails tonight. My daughter had her nails done and eyebrows waxed by Joy. My daughter has been getting her eyebrows waxed by Joy for the past 3 years, Joy is the ONLY person who I will let touch her eyebrows, she does an amazing job! This is the first time my daughter has gotten her nails done here, she got a full set with gel polish. They came out perfect and absolutely gorgeous!!!

I had a gift certificate my husband bought me for a Spa Pedicure, I had that done with Will and it was AMAZING! He took his time and even though they were closing he never rushed, he was completely thorough and it really was so wonderful, best pedicure ever! They even stayed 15 min after closing and I never felt rushed at all even my daughter and I being the only customers in there- I really would never think that because I’m always worried what people think! I definitely recommend Joy and Will from Classy Nails! (The owner is very nice too!) #SpaPedicureWithWill ????

Amazing place took us in as a walk in and we're so nice and everyone just as kind as the next person.

I'm looking forward to going back ???? ????

Nails are crooked. It was clearly a rush job and I was inconveniencing the nail tech by being there. The last time I will come to this place. Their work has been bad lately. No customer service for Black women. That is only reserved for the white people I guess.

Waited an hour just to not be told the menu options for a pedicure. People seen before me that came in after me. Terrible customer service. Tipped the technician because she was obviously working and a professional that should be paid for her time. Would not recommend. To to Glamour nails because this place shouldn’t be serving people.

My experience was horrible as this place deserves zero stars. I booked an appointment and arrived at my appointment time. However, instead of taking me during my appointment they decided to take another person who did not have an appointment. The lady with the glasses mentioned in previous reviews is extremely rude and is the downfall of this establishment. I wasn’t greeted at all when I walked in the door. After standing in the doorway they owner advised me the sit and pick a color. I stated that I wanted a gel manicure. The lady with the glasses carried a box of gel colors, slammed them on the desk and walked away. I couldn’t believe what I witnessed and the owner didn’t say anything. I didn’t wait to be further insulted, I left! I will not spend my time and money in an establishment where I’m not welcomed! This was my first time coming here .. never again!!!

This is my regular nail ‘spot’! It’s clean and they work fast and do a great job. I onlyyyy wish people were not allowed to speak on cell phones and have full conversations while they are getting their nails done. It’s disruptive to all who are subjected to a one sided conversation. This is obviously a pet peeve of mine in general !