Pure Lux Spa

+1 704-827-7788

7260 NC-73, Denver, NC 28037 United States of America

Open Today: -

Quick Facts About Pure Lux Spa

Pure Lux Spa has received mostly positive comments, indicating several strengths of the business. One of the main strengths is the cleanliness of the store. The comment mentions that the store is always clean, which is an important aspect for a spa environment. A clean and well-maintained space can contribute to a relaxing and enjoyable experience for customers.

Another strength highlighted in the comments is the quality of service provided by the staff. Customers have mentioned specific staff members such as Phillip, John, and Tony, who have done an amazing job and provided excellent customer service. This indicates that the spa has talented and skilled staff members who not only provide high-quality services but also communicate well with the customers.

The excellent customer service provided by Pure Lux Spa is mentioned in multiple comments. Customers appreciate the little extra touches like offering a glass of wine or water, heating up a neck wrap, and going above and beyond to make the customers feel comfortable and pampered. These personal touches contribute to creating a positive and relaxing atmosphere for customers.

The reasonable pricing of Pure Lux Spa is another strength that has been mentioned. Price is an important factor for customers when choosing a spa, and the fact that the pricing is considered reasonable indicates that the spa offers value for money.

The comment about the spa doing wedding nails and bridal party services highlights another strength, which is their ability to cater to special occasions and events. Being able to provide services for weddings or other special events is a significant strength as it indicates that the spa has the expertise and flexibility to meet customers' specific needs.

Despite these positive aspects, there are also a few weaknesses mentioned in the comments. One customer expressed dissatisfaction with the quality of their recent dip manicure. The customer described the job as sloppy and expressed disappointment in the smudged nails. This indicates that there may be some inconsistency in the quality of services provided by the technicians, and attention to detail might be lacking at times.

Another weakness mentioned is the lack of listening and understanding by the owner when it comes to specific customer preferences. A customer complained that the owner did not listen to their requests and instead proceeded to do the service how he wanted. This indicates a lack of attentiveness and customer-centric approach, which can lead to dissatisfaction among customers.

In conclusion, Pure Lux Spa has several strengths that contribute to its positive reputation, including cleanliness, quality of service, excellent customer service, reasonable pricing, and the ability to cater to special occasions. However, there are also weaknesses, such as inconsistent service quality and a lack of attentiveness to customer preferences. These weaknesses should be addressed by the management to ensure customer satisfaction and maintain a positive reputation.

Best TL Reviews

Love Phillip and his staff! The store is always so clean, great color and service collection. So nice! I’ve been coming here for years and will continue to return. They also did my wedding nails and bridal party in 2021. LOVE them all!

I had a great experience at Pure Lux yesterday. John did an amazing job and it was easy to communicate with him. Would definitely go back! I also thought the pricing was very reasonable.

My favorite nail place! Great manicure and pedicure. They also offer you a glass of wine or water. Last time I was stretching my neck and they heated up a neck wrap for me. Just above and beyond customer service.

Shout out to Tony at Pure Lux!!! He is an amazing nail technician. Tony truly cares about his client during the full service. He genuinely cares about his profession and does an amazing job. I have not had the best experience lately and going to get my nails done has felt like a job and hasnt been relaxing due the service at other nail salons rushing their technicians to supply and demand. KUDOS to Phillip for investing in his team and creating the culture. Tony thank you so much for great service and being a kind human. "In a world where you can be anything, BE KIND!"

I've been a customer on and off for years and always liked this place but I just haven't been happy with my nails lately. This last dip manicure my tech seemed rushed and did a sloppy job. After leaving I noticed that multiple nails were smudged and not done right. This tech also used the dremmel tool literally over the top of my cuticles and hurting my fingers. Pure Lux is not what it used to be.

I’ve been holding back this bad review for almost a year now and I’ve continued coming here even after several, not so great experiences with the owner. Every time I go to have my eyebrows waxed, I want them done a specific way and he does not listen to me and tells me what I he thinks he should do and proceeds to do it how he wants and not to trim or thin my brows as I ask. (But Jamie there will, she’s excellent!) every time I have said I do not like them, and he says it’s the “angle”. I don’t think so. They should look good from all angles! He moves my head around like I’m some kind of mannequin and every single time I have had wax still on my face. Enough is enough and after a long year I think I’ve finally learned my lesson. $13 for pain and to be tossed around like some old doll, disrespected, wax on my eyes, and not even listened to?? I’ll take my money somewhere else.

I made an apt and took my mom and 4 nieces all at one time. Everyone had a mani/pedi. The staff were so kind and made it such a wonderful experience for the girls. They made our whole afternoon extra special. Highly recommend.

I took a picture of what I wanted and I got this. It's very close and I do love it. Only thing I did not like was the price. I also ask for glow in the dark, and these do not glow ????. The girl who did my nails was sweet and very talented. I'm overall happy. ❤️