Chelsea Nail Bar

+1 781-629-2278

1180 Revere Beach Pkwy, Chelsea, MA 02150 United States of America

Open Today: -

Quick Facts About Chelsea Nail Bar

Chelsea Nail Bar has a number of strengths and weaknesses based on the comments provided above. Starting with the strengths, one customer had an amazing experience with their nail technician, Heidi. Heidi was described as being interactive, having a nice conversation, and making the customer feel comfortable throughout their time at the salon. This indicates that the salon has skilled and friendly staff members who prioritize customer satisfaction. Additionally, the salon's location in a plaza with plentiful parking is seen as a positive aspect, as it provides convenience for customers.

Another strength mentioned by a customer is that the workers greeted them as soon as they walked in, which is an important aspect of good customer service. Additionally, the salon offers the option to schedule appointments online or through a phone call, giving customers flexibility in making appointments. This shows that the salon values convenience for its customers.

Moving on to the weaknesses, one customer had a terrible experience at Chelsea Nail Bar. They were overcharged for a simple manicure with gel polish and expressed extreme dissatisfaction. This suggests that the salon may have issues with pricing transparency or fairness. Overcharging customers can lead to negative reviews and a loss of trust in the salon's business practices.

Another customer expressed disappointment in their experience with John, a nail technician at the salon. They mentioned that John didn't apply a top coat to their gel manicure, resulting in dull and sticky nails. This points to a lack of attention to detail and proper application techniques by some of the salon's staff members. Inconsistent quality of service can negatively impact customer satisfaction and the overall reputation of the salon.

Furthermore, a customer mentioned that they avoid getting acrylic full sets or refills done at Chelsea Nail Bar due to their dissatisfaction with the quality. This indicates that the salon may have a weakness in providing satisfactory services in this area. In addition, the same customer had multiple negative experiences with their pedicure appointments, including having to return on the same day to fix a mistake. This highlights a lack of customer service and organizational issues within the salon. Not receiving phone calls to inform customers of changes in scheduling is seen as unprofessional and can lead to frustration and disappointment.

Lastly, one customer had multiple negative experiences with the salon, including poorly applied gel manicures, being yelled at by a technician, and being left unattended during an appointment. These experiences showcase a lack of consistency in the quality of service and a lack of professionalism in dealing with customer concerns. This can lead to a loss of trust and customers seeking out other establishments for their nail care needs.

In conclusion, Chelsea Nail Bar has strengths in its skilled and friendly staff, convenient location, and options for scheduling appointments. However, there are notable weaknesses in terms of overcharging, inconsistent quality of service, lack of attention to detail, poor customer service, and organizational issues. These areas of improvement need to be addressed in order for the salon to provide a consistently positive experience for all customers and enhance their reputation.

Best TL Reviews

This was my first time in the salon. Heidi was my nail technician. She did an amazing job with my gel manicure. She was very interactive, had a nice conversation and informed me a couple of times if she is hurting me to let her know. She made me feel comfortable throughout my whole time I was there.

The place was absolutely beautiful and in a plaza with plentiful parking, which is a plus.

The workers greeted me as soon as I walked in, which is what I look for as well. One thing they do highly recommend is to schedule an appointment online. You can also call to schedule. Overall, my experience was wonderful and I will definitely come back.

I went there because a friend recommended me the place, terrible experience. Over charged $50 for a manicure no extensions no acrylic just a manicure with gel polish, if they ended up good i would not complain for the most expensive manicure I ever paid in the area. Overall extremely dissatisfied.

John was awesome!!!! He did an amazing job on my nails exactly what I wanted at first I walked in and the first girl couldn’t shape them correctly so she moved me to him ty god !!!! I’ll be back

It was sooo bad. I had John. He seems like a nice guy. But he didn’t put a top coat on my gel manicure. So now my nails and dull and sticky... I can’t believe it.

I don’t go to this nail salon for my nails, as I do not like how they do acrylic full sets or refills. However I try to still offer my business to them for my pedicures, and their lack of customer service is beyond deplorable. I scheduled three separate appointments, Arrived at all three appointments, to find out that the person I booked with was not there, and would not be coming in. And that I booked well in advance, so if the person was not going to be available, I should have received a phone call to indicate that and to be informed.

The first time, I agreed to go to someone else who did a horrible horrible horrible job. I had to go back the same day, and have my toe fixed, mind you I had gel on my toes. The second time I agreed to go to someone else who came highly recommended, and she actually did a fantastic job, so I decided to book with her again booking out two weeks. I arrive this morning, to find out that she was not in the shop, would not be working. However, no one called me to inform me or to reschedule. I find this to be extremely unprofessional. When I explained my frustration, they nonchalantly just bypassed it and basically told me I could wait and go to someone else. They will not get another dollar out of me, they need to work on your customer service skills.

Third strike is enough for me. I typically don’t even leave reviews. But how I was treated today as if I was not a paying customer just like the others in the shop, all who were white, all who had their appointments honored was enough for me to say never again.

Even though it was quite busy on an early Friday afternoon, I was able to be seen pretty quickly. The woman who did my manicure and pedicure really took her time and was very pleasant. I highly recommend calling ahead before popping in just in case.

Amazing! I had a design idea and I had Sara who helped me bring it to life! Very friendly staff, clean and welcoming!

I want to like this salon but just can’t. First time I went the gel manicure was awful, polish applied thick and uneven, bubbled as dried. Ok, anyone can have an off day. Second time I was yelled at by the technician regarding my gel color selection because it was powder not gel. I tried to tell her the front desk told me it was gel and then the two of them argued about it. The technician then came back to me and snapped that I needed to hurry and pick a color because they were very busy but still couldn’t tell me which colors were specifically gel to choose from. I walked out. This last time I had an appointment, arrived early to pick my color and after an hour I was still waiting. However, a girl who came in after me was seated right away. They kept saying 5 more minutes but I was just left unattended. Again I walked out. So, buyer beware on this one.