Jouli Nails

+1 502-331-0909

986 Chambers Blvd, Bardstown, KY 40004 United States of America

Open Today: -

Quick Facts About Jouli Nails

Jouli Nails has received a mix of positive and negative comments, which can help in identifying their strengths and weaknesses. In this analysis, we will elaborate on the strengths and weaknesses of Jouli Nails based on the comments provided.

One of the main strengths of Jouli Nails, as mentioned in multiple comments, is their ability to provide beautiful and satisfactory results. Customers have expressed their love for their nails, and one even stated that they were completely satisfied from start to finish. This indicates that the salon has skilled technicians who can deliver high-quality manicures and pedicures. The ability to consistently provide satisfactory results can contribute to customer loyalty and positive word-of-mouth recommendations. Additionally, the salon's willingness to fix any issues encountered by customers, such as the cracking of dip polish, showcases their commitment to customer satisfaction and good customer service.

Another strength of Jouli Nails is their friendly and accommodating staff. Several comments mention the friendliness of the employees, indicating that the salon has a positive and welcoming atmosphere. This factor is crucial in providing a pleasant experience for customers and can contribute to customer loyalty. Additionally, the salon's ability to handle difficult customers gracefully and fairly shows their professionalism and dedication to maintaining good customer relations.

In terms of weaknesses, one common issue mentioned in the comments is the inconsistency in the quality of the services provided. While some customers had positive experiences, there were others who had unsatisfactory results. Complaints included unevenly shaped nails, poorly applied polish, and sloppy glue application. These negative experiences indicate a lack of consistency and attention to detail in the salon's services, which can negatively impact the reputation of the salon and lead to customer dissatisfaction.

Another weakness highlighted in the comments is the lack of cleanliness and sanitation practices. One customer mentioned that they had to request the pedicure bath area to be cleaned as they observed the rotation of customers without proper cleaning in between. This lack of attention to cleanliness and hygiene is a significant concern, as it can lead to the spread of infections and diseases. Unsanitary conditions are likely to deter customers from returning to the salon and can severely damage the reputation of the business.

An additional weakness of Jouli Nails is the issue of poor appointment management. One customer mentioned that their wife's scheduled appointment was not honored as the salon claimed to be too busy, causing inconvenience and frustration. This points to a lack of proper booking and scheduling procedures, which can lead to customer dissatisfaction and negative experiences. Appointment mishaps can result in lost customers and damage the salon's reputation.

Lastly, there were some comments regarding the waiting time at the salon. One customer mentioned having to wait for 30 minutes despite having a reservation. Delays in providing services can be frustrating for customers, leading to dissatisfaction and a negative perception of the salon's efficiency.

In conclusion, Jouli Nails has various strengths and weaknesses based on the comments provided. Their strengths lie in their ability to provide beautiful results, friendly staff, and good customer service. However, they also have weaknesses in terms of inconsistency in service quality, lack of cleanliness, appointment mishaps, and waiting times. Addressing these weaknesses is crucial for Jouli Nails to enhance their reputation and provide a better overall experience for their customers.

Best TL Reviews

Absolutely loved my first visit and will most definitely return and recommend.

My nails were just beautiful and I was completely satisfied from start to finish.

Thank you so much for such a lovely visit.

Called Jouli Nails for an appointment. Got one that day. I had the nicest lady do my manicure and pedicure. My nails look great. Everyone in there was sweet. Would recommend to everyone. I will be going back.

Went for a pedicure today And my toes look terrible!!! one foot nails is longer than the other and none of them are shaped the same.. the Polish job is terrible and I even took my own polish in.. She only dipped the brush in the top coat polish 1 time for all 5 toes so there is no shine and she never touched the cuticles...just a terrible job today. I'll never go there again and I have been going 2 times a month for the last year.

Nails were not shaped very well. Polish was not consistently applied. Had some pretty thick spots.

Prices were good. And staff was friendly HOWEVER I had to request they clean the pedicure bath area as I watched them rotate people through without cleaning between customers. Very unsanitary. Because of this I unfortunately won't go back. Not to mention we had a reservation but still had to wait 30 minutes to even get a chair.

Clean nail salon. Friendly employees. I have been going to this salon over a year. I had tried several salons in the area and did not like any of them like I do Jouli. They aim to please! I’ve experienced them deal with some pretty difficult customers and they do it gracefully and very fair. My nails have always turned out beautifully. Manicures and pedicures have been perfect. I go every 2-3 weeks and have dip polish applied. One time in 16 months of having this applied, I experienced a problem with cracking, I went to the salon, without question they immediately fixed it and did not charge me. They apologized! Great customer service!! (FYI...they had trialed new top coat and it caused the cracking of the dip polish. They no longer use it. I continue to get it and have not had any problems since.)

If there were a negative 1 star available, this place would deserve it. Had great things to say about it, until after driving an hour to drop my wife off for her scheduled 1:00pm appointment, she was told "Sorry we are too busy to see you come back in 4 or 5 hours".

Unbelievable! I called to ask for an explanation and got none other than my wife could come back and sit and wait for a couple hours. In what country? Owner took zero accountability for clearly NOT booking my wife's appointment. Highly recommend ALL people avoid this unprofessional place of business.

My nails look absolutely horrible as the lady was putting the tips on my nails she was putting the glue on so sloppy which kept causing her fingers to get stuck to my finger nails. She put on so many coats of polish but didn’t do the whole nail so now on my nails you can see the layers from were she kept going over it and not doing the whole nail. Very unprofessional and horrible service will not be going back.