KINGS NAIL SPA

+1 410-448-1902

5205 Windsor Mill Rd, Gwynn Oak, MD 21207 United States of America

Open Today: -

Quick Facts About KINGS NAIL SPA

KINGS NAIL SPA is a nail salon that has received mixed reviews from customers. While some customers have had positive experiences and praised the salon for its customer service, quality work, and pleasant atmosphere, others have expressed disappointment with the service they received. In order to provide a comprehensive analysis of the strengths and weaknesses of KINGS NAIL SPA, let's examine the comments provided.

Starting with the strengths, one customer mentioned that they were satisfied with their nails and praised the salon for being patient, kind, and affordable. They also mentioned that the location of the salon is convenient, which is a positive aspect for customers seeking a nearby nail salon. Another customer had a positive first impression of the salon, mentioning that the staff was friendly and accommodating. They also appreciated the attention to detail and quality of service provided by the nail technicians.

Furthermore, the ambiance and decor of the salon were positively mentioned by multiple customers. One mentioned that the salon was beautiful and clean, and another appreciated the relaxed atmosphere, with staff members having fun and enjoying themselves. This indicates that the salon provides a comfortable and enjoyable environment for its customers.

However, there are also several weaknesses highlighted in the comments. The most prominent issue mentioned by multiple customers is the poor quality of the nail services. Several customers complained about their nails being done poorly, with uneven application, thin nails, and nails breaking off shortly after the service. This shows a lack of consistency and skill among the nail technicians at the salon.

Additionally, some customers mentioned difficulties with communication and inaccurate execution of their requests. One customer mentioned that the nail technician did not listen to their requests, resulting in a disappointing outcome. Another customer noted that their previous nail color was not fully removed, leading to a messy and chipped appearance.

Another weakness highlighted is the inconsistency in techniques used by different technicians. One customer mentioned that their gel polish removal was inconsistent, with different technicians using different techniques. This led to negative effects on the customer's toenails, as they became thin, weak, and prone to bending. These inconsistencies in technique suggest a lack of proper training and standardization among the nail technicians.

Another significant concern raised by a customer is the lack of professionalism and dismissive attitude from the salon's management. The customer mentioned that when they voiced their dissatisfaction, the manager responded with careless remarks and did not take their concerns seriously. This indicates a lack of customer appreciation and a failure to address and resolve customer complaints.

In addition, some customers expressed disappointment with the VIP room service, mentioning that the music was not turned on until requested and that the complimentary wine provided was not worth the additional cost. These comments suggest that the salon may not provide a consistent and satisfactory VIP experience for customers who opt for this service.

Lastly, a customer mentioned that their gel polish peeled off easily, resembling regular polish rather than long-lasting gel polish. This raises concerns about the quality of the products used by the salon.

In conclusion, while KINGS NAIL SPA has received some positive comments regarding its customer service, affordability, and pleasant atmosphere, there are several weaknesses that need to be addressed. The most significant weaknesses include inconsistent and poor quality nail services, difficulties with communication and execution of customer requests, inconsistent techniques among nail technicians, dismissive management, and concerns regarding the VIP room service and product quality. It is important for the salon to address these weaknesses and strive for consistency, professionalism, and customer satisfaction in order to improve its overall reputation and provide a better experience for its customers.

Best TL Reviews

So disappointed in the service I received on 03/04/2023. I’ve been coming here for over 1 yr and they haven’t been the best, but this time my nails look horrible. I normally go to Gloria, but she wasn’t there when I went so I let someone else do my nails and this is what happened. I paid 136 dollars for a fill in and pedicure ????. This is utterly ridiculous, for these results. The nail tech charged me and additional $20 for this so/called nail art!! I won’t be returning!!

I got my nails done on Saturday… First, I was irritated because the nail tech was not listening to anything I was asking. The nails were super thin, uneven, and, overall, a mess. Then, my right pointer finger nail broke off the same day. They were closed on Sunday, so Monday I went to get it fixed. They were understanding and fixed it for free, which I appreciated (the reason I gave them two stars instead of one). However, it is now Tuesday and my pinky nail has broken off. I work from home, don’t do heavy lifting, and never had a nail break on me, so for a $60 set to only last four days, I’m highly disappointed. Definitely will not be returning and do not recommend.

I’ve been going to this place for about a year now. However my last several visits, each one has been worse than the last. When I started getting gel polish on my toes, I had two different techs do my pedicure over a several visits and each time they used different techniques to take the gel polish off. After about 4 pedicures with gel polish I started noticing my toe nails are noticeably thin, weak, and bending horribly. The techs do not use the proper or consistent technique to remove gel polish. Everyone does something different.

My last visit, I got a fill in done and my eyebrows waxed on a Saturday. One of the Kim’s took too much off one eyebrow ???? wasn’t too much I can do about it at that point. Henry did a sloppy job with the gel polish and made the acrylic so thin, by Monday two nails broke. I went up there for him to fix it. He replaced the nails, but the shape was off on the replacements and the polish was sloppy yet again. When I showed the manager, Ally, the “fix” she told me, “All you have to do is file it, it’s not that big a deal.” I spent my money with them for over a year for them to do it, so I wouldn’t have to do a thing, that’s not my job; it’s theirs. A day later the paint on one of the nails Henry “fixed” is peeling off. There’s a combination of shapes, but not symmetrical coffin shape like I requested. Yeah, that was my last time there. They don’t value EVERY customer and don’t expect you to call them out on their mediocre techs in that shop. And the rude remarks and careless words from one of the owners solidified the end of my business at that shop.

Patient, kind. Affordable. Great location. Satisfied with my nails. Full set (gel) and deluxe pedicure (gel) was $110.

Let me say your first impression is everything. I called based off of a referral and I wasn’t disappointed! Ta answered the phone I told him who referred me and what I needed and my appt was scheduled. I arrived 15 mins early and was greeted by his wife Ly who was super nice and pleasant. Five stars! I got a BOMB PEDICURE by Gloria! Gloria listens to you and executes! I love her and she now has a customer! Ta did my nails so beautiful. He handled my nails with care. I got a soak off. I wasn’t rushed or anything. Straight up first class care! Ly did the abstract art I showed her and got me together. This is definitely my new salon home. They have a VIP room as well. Check it out. The salon is beautiful, on the cleaning too! I loved how they were having fun, not uptight, playing their game, laughing and joking. I loved that. Thank you for the service. See you all soon.

Absolutely my favorite and only nail shop I visit since they have opened. Great customer service, Good quality work! I've gone a month with out a fill-in they grew out but no lifting whatsoever. The owners are GREAT and really just want you to have great experience. The decor is beautiful and the music is good, it's an overall wonderful atmosphere.

I came here yesterday at around 4:30 and didn’t have to wait long. The atmosphere is nice, the staff is friendly and the lady that did my nails was so sweet. But unfortunately, she didn’t remove the color all the way from my previous set. The polish was a lor thick looking and it chipped literally the next day. Overall a mess.

Little disappointed that the gel nails I paid $35 for are already chipping after getting them done Monday. I paid $55 for my toes. I was treating my family to nails and paid for the vip room which is an additional $7. The music wasn't turned on until I asked for it and they give you a bottle of white or red moscato so I would pass on the VIP room. It seemed like my nail tech rushed as well as my grandmother's. My mom's was friendly and took her time. I will be finding another nail salon as I paid over $250 including tip for 3 people. The business was clean and they followed COVID precautions. This was my second time here so I expected more of the same but I did not get nor ask for the lady who did my nails before.

Edit February 23, Never had gel peel off so easily before. Not sure what they use but it flakes off like regular polish.