L a Nails

+1 410-685-5959

306 N Eutaw St, Baltimore, MD 21201 United States of America

Open Today: -

Quick Facts About L a Nails

L a Nails Place is a nail salon that has received mixed reviews from customers. In order to analyze the strengths and weaknesses of the salon, we will evaluate the comments provided.

One of the strengths mentioned in the comments is the ability to fix a split nail. The technician successfully applied a tip to prevent the nail from popping off. However, a weakness identified is the poor quality of the nails. The nails were uneven and misshaped, and the gel started peeling and chipping within three days. This indicates a lack of attention to detail and skill from the technician.

Another weakness mentioned is the poor acrylic work done by one of the technicians. The acrylic was visibly lumpy and uneven, showing a lack of expertise and experience. The manager did step in to fix the work as best as possible, but then upsold the customer on a gel finish without their request. This indicates a lack of understanding and communication between the staff and the customer's preferences.

Sanitation is another weakness mentioned in the comments. One customer described the place as filthy and mentioned the absence of a sanitation system. This raises concerns about the salon's hygiene practices and the potential risks to customers.

A negative experience regarding eyebrow waxing was also highlighted. The technician removed excessive eyebrow hair, contrary to the customer's request. The customer had to ask for a discount, but only received a minimal reduction. This indicates a lack of attention to customer preferences and satisfaction.

One customer had a negative experience with the salon's punctuality. They arrived at the scheduled time, but no staff were present. Despite waiting for 40 minutes, the customer decided to leave. This shows a lack of professionalism and respect for customers' time.

Displeasure with a rushed and sloppy job was expressed by a customer who had a gel pedicure done. The gel peeled off after just two days, indicating poor application. The customer also encountered rudeness from the technician. This indicates a lack of quality control and customer service.

A concerning experience related to payment was shared by a customer. The customer claimed that after paying in cash, their card was charged twice by the salon. The salon owner did not take appropriate action to resolve the issue, resulting in the customer having to file claims with their bank. This demonstrates poor business practices and a lack of responsibility.

On a positive note, some customers praised specific technicians for their skills and professionalism. Michelle, the owner, was described as a sweetheart and capable of doing a good job on the hands. Mya, a new technician, received compliments for her work on nails and feet. These positive experiences highlight the potential for skilled and talented staff at the salon.

In conclusion, L a Nails Place has several weaknesses that need to be addressed. These include poor quality work, lack of attention to detail, unsatisfactory customer service, hygiene concerns, and billing issues. However, there seems to be potential for improvement with specific technicians who have received positive reviews. It is crucial for L a Nails Place to address these weaknesses and improve their overall service quality to ensure customer satisfaction and loyalty.

Best TL Reviews

Went to the 1st place open to fix my nail that was split in the middle of the nail bed. The tech i had didn't know what he was doing. He was successful at putting on a tip so that my nail wouldn't pop off, but the quality was bs. The nails were uneven & mis-shaped, and the gel started peeling/chipping in 3 days.

Horrible. I asked for a simple acrylic set, nothing fancy, just to get used to getting my nails"did." The woman LAYERED the acrylic like she was being 1988 back. It was visibly lumpy and uneven. She was annoyed that I wanted her to fix the work; told me that's what acrylic looks like. The mgr. came apologized, fixed it as best she could, and then UPSOLD me a gel finish which I didn't request. She then claimed she"misunderstood." I paid 45USD for the mess in the photos.

On top of that, the place is FILTHY; not a sanitation system in site.

Never again.

Went here for eyebrow waxing and the technician removed nearly all of my eyebrow hair. I was in shock when she said she was done. When I told her she removed way too much hair, she replied that my eyebrows are thin and all she did was shape them. She was also difficult when I asked for a discount, but took $1 off as if it made a difference. You can clearly see from the picture that too much hair was removed and they are not naturally pencil thin as she claimed.

Take your money elsewhere. There’s a reason the shop was empty.

Arrived at 912am to get a full set Halloween themed… NO ONE WAS THERE!! Called and they said they were on the way… waited 40 mins and decided to just leave. I will never ever come back to this place

Gel pedicure peeled off two days later ! Gel on nails was very sloppy as well . Machelle was very rude and did a rush job ! Won’t be back .

❌DONT USE YOUR CARD HERE❌

After being a customer of Michelle for years, she always had my lashes on point. She has loss a loyal client. Her bank charged my account 2 times after I paid her in cash. She stated her card machine wasn't working. I understand things happen, But Michelle has done nothing to resolve this matter. 2 claims had to be filed with my bank. I'm still waiting for the investigation to be complete on 2 credit purchases that I didn't sign for. This is not how you do business. The better business bureau has been contacted. So warning don't use your card here!

Posting receipts of text messages for proof????

Michelle is a sweetheart, and she's short but cute. She does a good job on your hands and it's another young lady that does your feet she is great too.

Always loved the Michelle do my nails. Today I met the new tech Mya. She did mines and my lady feet. She did an awesome job. She took her time and got us right. I can’t wait to see her again. Thanks Mya.