Top Nails

+1 301-540-3063

11520 Middlebrook Road, Germantown, MD 20876 United States of America

Open Today: -

Quick Facts About Top Nails

Top Nails has received both positive and negative comments, providing insights into their strengths and weaknesses. In order to provide a comprehensive analysis, let's begin by examining the strengths mentioned by customers.

One of the strengths highlighted by customers is the quality of service provided by certain nail technicians. Chao, in particular, was positively mentioned for her skills and customer service. She has been described as amazing, providing great conversation and even looking out for customers who are running late. This indicates that Top Nails has skilled technicians who can cultivate long-term relationships with clients.

Another strength mentioned by customers is the affordability of the services compared to other nearby nail salons. This can be an attractive aspect for customers who are seeking quality services at a reasonable price. Considering the competitiveness of the nail salon industry, affordability can be a key strength for Top Nails.

Additionally, the promptness and efficiency of the salon were praised by a customer who struggled to find a nail salon with availability. The customer mentioned that they were immediately greeted and seated with a nail technician. This indicates that Top Nails is well-staffed and can efficiently serve customers even during busy periods, earning them points for customer service.

Furthermore, the positive comment highlighted the cleanliness and organization of the salon. Maintaining high cleanliness standards is crucial for any salon, as it ensures customer satisfaction and safety. A clean and well-organized salon creates a positive impression and enhances the overall customer experience.

Now, let's turn our attention to the weaknesses mentioned in the comments.

One recurring weakness mentioned by customers is the salon's limited ability to provide updated nail designs. Several customers were disappointed with the lack of creativity and options, such as the absence of marble nail art. This indicates that Top Nails may not keep up with current trends and fails to meet the demands of customers seeking more unique and modern designs.

Another major weakness highlighted by customers is the unprofessional behavior of the staff. Instances of lying, rude behavior, and racial discrimination were mentioned. These incidents raise concerns about the overall professionalism and customer service provided by Top Nails. Instances of staff members speaking in their native language while ignoring or mistreating customers indicate a lack of inclusivity and respect for diverse clientele. This behavior can leave customers feeling uncomfortable, unwelcome, and ultimately deter them from returning to the salon.

Inconsistency in the quality of services provided by the salon is another weakness mentioned by customers. Some customers complained about their nails either breaking soon after getting them done or experiencing issues with their acrylics. This inconsistency in service quality raises questions about the level of expertise and attention to detail among the staff members at Top Nails.

Despite the positive mention of affordability, some customers expressed dissatisfaction with the customer support provided. Complaints about not being able to get their nails fixed or having to pay for additional services were mentioned. This lack of flexibility and customer-centric approach can lead to customer dissatisfaction and impact the salon's reputation.

In conclusion, Top Nails has both strengths and weaknesses based on the customer comments analyzed. While the salon demonstrates affordability, skillful technicians, and efficient service, it falls short in providing up-to-date nail designs, maintaining professionalism, consistency in service quality, and offering satisfactory customer support. By addressing these weaknesses, Top Nails can enhance their reputation, provide a better customer experience, and ultimately improve their overall business performance.

Best TL Reviews

I am here outside the salon at 7:32 was my arrival time. They lied and said they are closing and I told them it says 8pm. I BROKE ONE NAIL. I think the nail art was too intimidating for them. If you can’t do it just say that… no need to lie. This is bad business and very unprofessional. I would not recommend this salon. Very disappointed although arriving on before I am UNABLE TO FIX ONE NAIL. When I told them I would wait they began spewing excuses.

FOLLOW JOJO NAILS ON INSTAGRAM INSTEAD.

ALSO I DID NOT GET THESE DONE HERE JUST WANTED THE ONE NAIL

I stopped going because they don’t do updated nail designs. So I would just go for my brows(in the past few months). Last two times they keep messing up. I won’t get them done again here. Came in today for a quick fill I didn’t feel like driving to my usual place and I regret it. I asked for a design on my nails and was told no one could do it. Not even lines. Then I asked to get a polish change on my toes and got push back as if it was a hassle. Last time coming in. Asked to speak with the owner Fred and he told me he does do designs and then the lady who did my nails decided to start yelling in their language and said something and then he said that he don’t designs all of a sudden. Don’t go here! They are very Racist, Rude, and the service are terrible..

I've been coming to this nail salon for about five years going on 6 I always go see Chao she is amazing! She has great conversation and she always looks out for me if I'm running late she gives me a call to make sure I'm okay. I would definitely recommend this place for anyone who's looking for a long-term nail technician!

I had a great experience at the salon. I was greated and helped immediately. There were so many colors offered that it was hard to choose. The nail technician kept conversation with me and gave me a great shape and style. Quite affordable compared to the nail places near me. It took me about an hour and a half for coffin nails with regular polish.

Everyone loves my nails, I always see Tammy! The owner Fref is very nice. I have on a mood gel color.

Amazing! After racing around for a good hour trying to find a nail salon that wasn't already prebooked with appointments (I was on a time crunch and it's was a warm Saturday morning in spring so I should've known better) I found this gem. They were fully staffed with nail techs ready to work and greeted me as soon as I walked in. The gentleman who greeted me kindly asked for me to wear a mask which I had no problem with. I was then seated with Nancy who got me started on my pedi and removing my old dip. She was fast, gentle, and thorough. She even cleaned up my cuticles (which seems like a rare service nowdays). Everyone in the salon was in a good mood and the gentleman at the front made us all laugh. The salon was clean and well-organized. Would definitely recommend and I'll for sure be back to get my nails done again here!

Needs new management! There’s no reason they don’t know how to do nail art in 2022. They seem to only specialize in older women with plain nails or French. They don’t even offer marble. And the staff are unpleasant. Very disappointed with the service and customer support

I won’t be coming back. I went with my mom got acrylics done on Sunday, and there were off by Monday. I then went in to get them fixed willing to pay, but the manager told me no. I’m the middle of getting my nails fixed, the lady whispered to me that I had to pay. ($10) Then when I told my mom that I had to pay while getting my nails done she told me to hush. Then she kept talking to her co-workers in her native language while waving my hands around. After we were done she threw my hands down and told me to never come back, and walked away. I walked out of the store, and that is the last time I will be going there. I didn’t get her name, but she always wears blue scrubs. If you get assigned her for your nails, please reject.