Serafina Nail and Spa

+1 623-882-3357

15450 W Goodyear Blvd N, Goodyear, AZ 85338 United States of America

Open Today: -

Quick Facts About Serafina Nail and Spa

Strengths:

1. Quality of work: Many customers praised the quality of the nail services provided at Serafina Nail and Spa. They mentioned that their nails looked amazing and that the staff was meticulous in their work, ensuring that every detail was taken care of. This indicates that the salon has skilled and experienced technicians who can deliver excellent results.

2. Friendly and attentive staff: Multiple customers mentioned that the staff, including the man at the front desk, was very friendly and attentive. This creates a welcoming and positive atmosphere for customers and contributes to a pleasant overall experience.

3. Long-lasting nails: Some customers pointed out that their nails lasted longer than usual after getting them done at Serafina Nail and Spa. They mentioned that dip nails in particular lasted them a month without needing a fill, which is significantly longer than nails done at other salons. This indicates that the salon uses high-quality products or techniques that result in long-lasting and durable nails.

4. Precise and detailed work: Customers mentioned that the technicians at Serafina Nail and Spa were precise and paid attention to detail. This was evident in their cuticle removal, shaping, and painting techniques, which resulted in well-groomed and polished nails. This suggests that the salon prioritizes providing meticulous and high-quality services.

5. A relaxing environment: Some customers appreciated that the salon was more quiet compared to other salons in the area. This made their experience more relaxing and enjoyable, especially for those seeking some personal time away from their children. The tranquil atmosphere contributes to a positive customer experience.

Weaknesses:

1. Long wait times: A recurring complaint from customers was the long wait times, even with appointments. Some mentioned having to wait for 30 minutes or more, which can be frustrating and inconvenient, particularly for those with time constraints. This indicates that the salon may struggle with managing appointments and accommodating customers in a timely manner during busy periods.

2. Inconsistent service quality: While most customers praised the quality of service and work at Serafina Nail and Spa, a few had negative experiences. One customer mentioned that her nails fell off after only six days, another mentioned that a technician argued with her and didn't meet her expectations, and another expressed dissatisfaction with a specific technician's temperament. These inconsistencies suggest that there may be occasional lapses in service quality and customer satisfaction.

Overall, Serafina Nail and Spa has strengths in providing high-quality nail services, having attentive and friendly staff, delivering long-lasting nails, and creating a relaxing environment. However, the salon has areas for improvement, particularly in managing wait times and ensuring consistent service quality.

Best TL Reviews

I have gone to this salon 3 times already for 2 fills, 1 new full set and a pedicure and always walk out absolutely in love with my nails!!! Mike usually does my nails and is the absolute best but when he is busy I love his sisters work as well, and they are both meticulous like me which I appreciate. I'm not sure who did my pedicure but I wish I got her name because she did a wonderful job as well! The only reason I gave 4 instead of 5 stars is because when they are busy even if I have an appointment I've had to wait 30 minutes.

Eva (I think is how you spell her name) was absolutely amazing ????. The whole staff was. I came in after having a bad experience at another salon and needed my nails fixed and a pedicure. My nails were horrible and had horrible cuticles. I brought in my daughter who’s not even a year old and she helped me distract her and the other salon staff were so sweet to her. I ended up having to leave and come back but she fixed my nails and was so sweet. They do such amazing work here for your nails. My cuticles were a mess and they fixed everything. This is my new Salon and I can’t recommend them enough. For reference, my nails were coffin shaped and too long when I asked for short (at Q nail bar) and my cuticles were long and dry. Eva saved the day. The man at the front desk was also very attentive and nice!

My 8 year old daughters nail polish has never lasted this long, usually it only lasts a day or two but we’re going on 2 weeks now and look at our nails! Hers are just starting to come off!!

I’ve been here 3 times now and the dip nails always last me a month! I’ve never had nails that last so long and I LOVE the quality. I don’t need a fill at 2 weeks, I can go twice as long as any other salon!!!

Make reservations or expect to wait for awhile. Worth the wait though!!

The man at the front desk is very friendly and attentive. My complaint is that my daughter and I got our nails done last week, I spent $140 and my nails are already falling off. The lady who did my daughters nails did a great job, however the lady who did mine did all horrible job because I’ve never had nails fall off after six days. When I was getting my nails done I kept telling the lady that they were too thick and they needed to be sanded down and instead of listening And giving me what I was asking for she argued that the reason they apply them thick is to avoid them from breaking I explained I still wanted them to sand it down and she hardly did anything. On my way out the door the man asked how I liked my nails and I explained they were too sick and once again I got the excuse “we do them thick so that they don’t break “. I understand that to a certain extent , however in this case my nails were three times the thickness they should be. I have been getting my nails done for years and I’ve never had an issue with my nails breaking If you ask to have them done normal. I would not recommend this place if you have specific expectations. I will not be going back.

Today was a very disappointing experience here. Been here several times before. Went back for my fill after having a beautiful set put on two weeks ago and all I asked the gentleman there I think his name is Mike to please add another layer of nail product to ensure my nail stays strong because I had hurt myself since that one nail was made so thin last time and omg he argued his way out of it. Telling me why I didn’t need that done and that I need to take care of my nails. He was confrontational, argumentative and seemed very irritable today, more than other times. I will unfortunately not be going back , I’m done with this place. So unfortunate when it’s just down the Street from me. Frankly I’ve never like Mikes short temper and unwillingness to listen to a customer. Left pic is thinner left nail. All I wanted was a bit thicker nail bed to ensure it not breaking and hurting me in the process.

I took a girlfriend of mine for her birthday. She got a pedicure and I got a gel manicure. Both were amaaaazing! All of the staff were super friendly! I've also never had anyone be so precise in their work (cuticle removal, shaping, painting, etc) as the woman who did my nails! Definitely found my go-to spot.

Lyn at Serafina is the best! I have been going here for 3 years. They do an excellent job every time! Very neat and no shortcuts.

My go to nail salon for years ☺️ They do amazing every time and I’m always happy when I leave. It’s also more quiet inside than other salons in the area which makes my experience better because I’m usually there to relax and get me time away from my kids. Thank you guys!