Quick Facts About T T Nails
T T Nails has a mix of positive and negative comments, providing insight into their strengths and weaknesses. In order to properly analyze their strengths and weaknesses, we will break down the comments and evaluate each aspect.
Starting with the strengths, there are a few positive mentions that stand out. One customer states that the manicurists were kind, sweet, and very good at their job. They also made the customers feel at home, which suggests that T T Nails has a welcoming and friendly atmosphere. Another customer mentions that they did exactly what they wanted, which indicates that T T Nails is skilled at fulfilling customer requests. Additionally, there is a mention of Tina being a favorite nail technician, implying that there is at least one staff member who consistently provides quality work and a friendly atmosphere. Lastly, a customer mentioned that they drive all the way from Pendleton to get their nails done at T T Nails, which suggests that they have a loyal customer base who appreciate their services despite any weaknesses that may exist.
Moving on to the weaknesses, there are several negative comments that shed light on areas where T T Nails falls short. One major complaint is the lack of ventilation, which creates an unpleasant and overwhelming smell of paint and chemicals. This aspect can be a significant turn-off for potential customers who value a clean and well-ventilated salon environment. Another common complaint is the lack of clear communication and customer service. Many customers mention that the staff frequently spoke in another language, which made them feel excluded and ignored. This can create tension and make customers feel unwelcome, impacting their overall experience. Additionally, there are multiple instances of rough treatment and cutting customers during services. This suggests a lack of attention to detail and proper training, which can be a major setback for a nail salon.
Furthermore, there are mentions of rushed service and a lack of attention to customer preferences. Customers state that they felt rushed through the selection of colors, and in one case, the staff did not allow a customer to choose from the book they were shown. This can lead to dissatisfaction and a feeling of being disregarded. There is also a complaint about the pedicure service, stating that the dead skin was not properly addressed. This suggests that T T Nails may not consistently provide high-quality pedicures, potentially leaving customers unsatisfied.
One customer had an exceptionally negative experience, where they were greeted in a rude tone and rushed through the service. They were even cut and had nail glue applied to the cut, causing pain and bleeding. This highlights a severe failure in customer service and an overall lack of professionalism.
In conclusion, T T Nails has some notable strengths, including skilled manicurists who can fulfill customer requests, a friendly atmosphere created by some staff members, and a loyal customer base. However, there are significant weaknesses to address, such as the lack of ventilation, issues with communication and customer service, rough treatment of customers, rushed service, and a lack of attention to customer preferences. These weaknesses can lead to customer dissatisfaction and negative experiences. T T Nails should take these comments into consideration and work on improving these areas in order to provide a more consistent and satisfying experience for their customers.
Best TL Reviews
Took my mom, grandma, and sister out for pedicures for Mother’s Day. The manicurists were kind, sweet, and very good at their job. They made us feel at home. The foot bath was soothing and the nail colors lovely. We’re all very happy with our experience.
Never again. Worst pedicure I've ever had. Recently moved here and looking for a decent pedicure, definitely wouldn't recommend this place. No ventilation and the smell of paint and chemicals was overwhelming. The woman that did my pedicure wasn't the least bit friendly and kept talking to the other worker there and she would take her hands off frequently to express herself in their language. The owner was loud on the phone for 15 minutes until her Customer came in for nails. My pedicure person answered the phone for at least 5 minutes. She tried to get me to pay for a more expensive one and when I said no she held back and gave me minimal. I had polish on my big toe, I noticed later. She totally tuned me out and was not good at all with the foot massage. Terrible in fact.
Big NO from me.
Nice ladies however both times I’ve gone in they’ve cut me while filing my nails because she was going so fast. The gal tried saying it’s because I had a hang nail (which I didn’t, but did after that) the whole time they maybe said 3 sentences to me in English the rest of the time talking in another language to her coworker. Decent work will go elsewhere next time.
The nails were great yes, but the two women seemed very rude. Were rough with me and my best friends nails and they weren't very clear with directions. Gave them a tip only cause the nails looked good but there customer service was complete garbage. They can at least act like they like there customer and not be jerks.
She was fast, but very good! She did exactly what I wanted. Other shops couldn't seem to do what I wanted. I definitely recommend this salon if you want a great experience and quality work!
Tina is my favorite nail lady!!! Very friendly atmosphere and amazing gel manicures can be found in this nail salon. I drive all the way from Pendleton to get my nails done here.
They did a really great job on my dip manicure. The pedicure was just ok. They did not snip out as much of the dead skin as I am accustomed to.
Walked in and got told in a rude tone “ what are you doing here?!”. I then explained I had an appointment and they rushed me to the table. After that they rushed through the books and colors saying I COULD’NT pick from the book they were showing me. Then they cut me and put NAIL GLUE in my cut. Absolutely the worst experience ever and I left in pain and bleeding. Never again.
T T Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 06:00 PM |
|---|---|
| Tuesday | 09:30 AM - 06:00 PM |
| Wednesday | 09:30 AM - 06:00 PM |
| Thursday | 09:30 AM - 06:00 PM |
| Friday | 09:30 AM - 06:00 PM |
| Saturday | 10:00 AM - 05:00 PM |
| Sunday | Closed |
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