Quick Facts About Top Nails
Top Nails place, based on the comments provided, has both strengths and weaknesses. This analysis will provide an overview of the strengths and weaknesses of the salon, highlighting key areas such as customer service, expertise, cleanliness, variety of services, and pricing.
Starting with the strengths, several comments mentioned positive experiences with the staff. Customers appreciated the friendly and polite nature of the employees, with one particular customer noting that the staff members were conversational but also respected personal boundaries. This shows that the salon has attentive and adaptable staff who prioritize customer comfort and preferences.
Another strength highlighted by customers is the expertise demonstrated by some of the nail technicians. One customer noted that their nail artist, Li, did an amazing job with their cat eye style manicure. Additionally, another customer appreciated the attention to detail during their manicure, indicating that the salon has skilled technicians who take pride in their work.
Customers also noted that the salon has a clean and inviting atmosphere. One individual mentioned that the place was clean and had an inviting ambiance, which contributes positively to the overall customer experience. It is important for a nail salon to maintain cleanliness and provide a comfortable environment to ensure customer satisfaction.
In terms of pricing, customers expressed mixed opinions. While one comment mentioned that the prices were comparable to other salons, another mentioned that the cost was high considering the quality of the job. This indicates that pricing may be a subjective aspect for customers and could be a potential weakness for the salon if it does not align with their expectations.
Moving on to the weaknesses, the most prevalent concern raised by customers was cleanliness. One customer mentioned that the salon reused a nail file and did not use gloves, which could be unhygienic. Another individual noted that the foot scrubber was washed in their foot bath water, which is a health and safety concern. These comments indicate a lack of attention to cleanliness practices, which could pose a risk to customers and their overall experience.
Variety of services was another weakness mentioned by a customer. They noted that the salon only offered one kind of pedicure, whereas most other places offer different types. This lack of variety may limit customer choices and may discourage those looking for specific pedicure treatments.
Finally, there were a few negative experiences with the quality of work. One customer mentioned that their acrylic nails were removed poorly, resulting in thin and weak nails. Another individual had a negative experience with gel polish, as it chipped and peeled off within a week. These comments highlight issues with the expertise and durability of the salon's services, which could negatively impact customer satisfaction.
In conclusion, Top Nails place has both strengths and weaknesses. The strengths include friendly staff, skilled technicians, and a clean and inviting atmosphere. However, weaknesses such as cleanliness concerns, limited variety of services, and occasional quality issues with certain treatments should be addressed to improve the overall customer experience. By focusing on these areas, Top Nails place can overcome its weaknesses and further enhance its strengths, providing a better overall experience for its customers.
Best TL Reviews
I was treated amazingly well here! Li was my nail artist and she did an amazing job!! I got a cat eye style (black under with purple over) and the accent on my ring finger nails. The place was clean and had a very inviting atmosphere. Will definitely be coming back again. Prices are comparable to others around but I feel like this place does a better job.
Decently friendly, but I asked for my acrylics to be taken off, and the guy ended up grinding down my NAILS so much that they started breaking that same day because they're so thin now. They were NOT this thin under the acrylics. I had to cut them all really short to prevent more breakage and will just have to wait for them to grow out.
Cons:
cleanliness. They used a clearly used nail file for my nails. Washed the foot scrubber in my foot bath water. The one staff didn’t use gloves. Come on, that’s more for your safety than mine
Only 1 kind of pedicure. Most places offer didn’t types.
Pros:
The staff are good. My guy was really careful about not getting any polish on my skin. He really knows what he is doing.
Friendly. They talk if you want to talk. They don’t if you don’t. Just nice friendly people though.
Overall: I would come back again if they were a little more careful with cleanliness. It only take 1 time for someone to get an infection. You can never plan when that is.
They did a nice job but, it cost a lot for a ok job and was very painful. I like everything but the flames it looks like a sad Christmas tree.
Love this nail salon, I will be going back every month. The staff is polite and helpful. I love my nails and it’s been a month and nothing has gone wrong with them yet. This picture is not of the color they painted on, I did like it but wanted a change. Also it was maybe $40 uncluttered tip for a full set. ❤️????????????
I had the worst experience in my life at this nail shop went and got my nails a full set and a fill at the same shop I got my nails done July 2nd every last nail on my fingers start breaking went to get a second opinion from another nail shop so I can get my nails fixed they told me whoever did my nails did them poorly did not use enough acrylic on my nails which every time I grab a door to open my car door my nails start cracking and chipping every last on I had was starting to break I had a Chinese lady do my nails the only one in this nail shop that can properly do nails is the black female TIA and the young Chinese man Johnny I spent $51 to get my nails done plus gave a $10 tip never will I give that shop any more of my money very appalled by that business manager / owner supposedly attitude and demeanor horrible didn't want to fix the issue just made excuses claiming I must of hit something and broke them This Place is horrible not customer satisfaction at all in any type of way just want to fill their pockets I will never go there again I ended up going to Bella Nails on Knobelstown Rd the business was clean everyone so Kind And my nails look awesome and the Owner took the time to ask me what was my job profession so she know how to do my nails I Love this Nail Shop Anna is the best worth every Penny and $15 tip
I have really tried to love this salon because it’s within walking distance from my house. However I have tried a few times over the years and every time it’s horrible. I went a week ago for a gel mani/pedi. For the complete service I was in an out in just under 45 minutes. I called that morning and made an appointment for 5pm. I got there at 4:55 and sat for 25 minutes while the only guy working (Tony) finished the lady he was working on. He did my pedicure in a flash and then the mani. A week later and all the gel polish is chipped or peeled off. I have tried on multiple occasions and it seems that if you don’t already have a relationship built with the employees there, they don’t really seem to care about you.
Very happy with my manicure. They pay close attention to detail.
Top Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
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