Today 's nails & spa

+1 616-228-4438

2050 Lake Michigan Dr NW, Grand Rapids, MI 49504 United States of America

Open Today: -

Quick Facts About Today 's nails & spa

Today's Nails & Spa has received a mix of positive and negative feedback from customers. In order to analyze the strengths and weaknesses of the place, we will consider the comments provided.

Starting with the strengths, several customers have praised the friendly and kind nature of the staff. They have appreciated the good conversation and patience exhibited by the technicians. This indicates that the staff at Today's Nails & Spa are focused on providing a positive and enjoyable experience for their clients. Additionally, customers have noted that the salon is efficient and able to accommodate same-day appointments, showcasing their ability to handle a high volume of customers and provide prompt service.

Another strength highlighted by customers is the professional and knowledgeable manner of the staff. Clients have expressed gratitude for the helpful suggestions given by the technicians, indicating that they are experienced and skilled in their craft. Furthermore, customers have commended the thoroughness of the service, particularly in relation to nail treatments. This demonstrates that the salon takes pride in their work and ensures that the end result is of high quality and visually appealing.

In terms of weaknesses, there are several negative comments that need to be addressed. One recurring complaint is the haste and rushed nature of the services. Customers have mentioned that their nails were uneven and not the same length, indicating a lack of attention to detail. This inconsistency in service quality raises concerns about the overall professionalism and consistency at Today's Nails & Spa.

Another commonly mentioned issue is the incorrect execution of requested designs. Customers have expressed disappointment with nail designs not being done as requested or not being done at all. This indicates a lack of communication and attention to customer preferences, which can lead to dissatisfaction and frustration.

Furthermore, there have been complaints about the hygiene practices of the nail technicians. One customer mentioned that a technician cut their cuticle too short and made them bleed, not once but twice. Another customer reported that their technician coughed into their hand and continued to rub lotion onto their skin. These instances raise valid concerns about the cleanliness and professionalism of the salon, as well as the potential risk of infection or injury.

Lastly, there have been comments regarding the duration of the services. One customer mentioned that their manicure with shellac took a full hour, which may be considered excessive for some. While this may not be a major issue for everyone, it suggests that there may be room for improvement in terms of efficiency and timeliness.

In conclusion, Today's Nails & Spa has several strengths including friendly staff, good conversation, prompt service, knowledgeable technicians, and thoroughness in treatments. However, there are weaknesses that need to be addressed such as rushed services, inconsistent execution of designs, lack of attention to detail, hygiene concerns, and potentially excessive service duration. By addressing these weaknesses and strengthening their service quality, Today's Nails & Spa can improve customer satisfaction and establish a more reputable and reliable reputation in the industry.

Best TL Reviews

I’m not one to complain, but I truly had a very bad experience today and would not want anyone to waste their money on an experience like mine. During my pedicure, the nail technician cut my toe cuticle too short and made me bleed. I’ve never had this happen before, and it was/is really painful. During my manicure with shellac, a different nail technician did the same thing- she cut my finger cuticle too short and made me bleed (see index finger in photo)! Twice? That was extremely frustrating. Additionally, my shellac doesn’t look any better than if I would have done it with my at-home gel kit. She was texting on her phone a lot during my service and my manicure with shellac took a full hour. She also paused during my hand massage and COUGHED into her hand then kept rubbing the lotion into my skin. Gross. I was the first customer to walk in at 9:40am, and I didn’t leave until 11:45am. I didn’t appreciate her lack of experience and professionalism, and it was just a terrible experience. Overall, I wasted $100 on my services, and I now have to deal with a bad paint job and bloody/sore nails. So frustrating.

They were great! I called for a same day appointment for my sister and myself. The lady that did my manicure was very friendly and had good conversation. I will be coming back.

My first time going was great, but ever since then the service has been completely rushed, my nails are never the same length and are uneven. My 4th of July nails were terrible. I asked for red, white, and blue with a design. He wasn't even going to do the design, I had to mention it again. He proceeded to put two stripes on my white nail.. Will not be back.

I love this salon. I have major foot issues due to being on my feet all day at work and being over weight. The staff here always helps with my big toes and they’re almost ingrowns. I’ve never had a bad experience and I go more often bc they really take care of me!!

got me in quick before my nyc trip. staff was really kind and they did an amazing job :)

Katie was patient with my design request and did SUCH a good job and I am so happy with my first experience here! Definitely coming back!

Ladies are always very knowledgeable, professional & kind to me. Make good suggestions & nails look great! Thank you, techs. The gentleman who did my nails today was very thorough and my nails look spectacular! Very happy. Thanks again!

I love coming here. This is probably my 7th time and I’ve never had a bad experience. The prices are affordable, and the staff are very polite and gentle on your hands and feet. I’m very particular about the shape of my nails and I usually file them back to square (very square) when I get home. Had a dip polish done today and it was awesome, shape and all!