Quick Facts About Nails Plus & Supply
Nails Plus & Supply place has both strengths and weaknesses based on the comments provided.
Starting with the strengths, one customer mentioned that they were a walk-in and were taken care of quickly. This demonstrates good efficiency and a responsive customer service. Another customer appreciated the great communication with their nail technician and the various perks offered during their visit, such as massages and discounts. This shows that Nails Plus & Supply place prioritizes customer satisfaction and goes the extra mile to make the experience enjoyable. Additionally, the complimentary drink bar cafe is mentioned as an appealing feature, adding to their overall positive impression.
Another strength worth mentioning is that Nails Plus & Supply place offers a range of services beyond just nails. This expands their customer base and provides more options for those seeking beauty and spa treatments. The fact that one customer plans to have a regular spa day every couple of weeks indicates that Nails Plus & Supply place has a comprehensive selection of services that can attract and retain customers.
Moreover, there are repeated positive comments about the quality of the service. Customers express their love for the place and praise the work done on their nails. This suggests a consistent level of expertise and skill among the technicians, which is crucial in a nail salon. Additionally, one customer mentions that when they were initially dissatisfied, Nails Plus & Supply place was willing to fix the issue, indicating a commitment to customer satisfaction and willingness to improve.
However, there are some weaknesses mentioned in the comments as well. One customer expressed a preference for choosing nail polish colors from bottles rather than from nail samples. This suggests that Nails Plus & Supply place could improve their display system for customers to have a better visual representation of the colors available.
Another significant concern raised by a customer was the lack of sanitary practices. They claimed that none of the items used were sanitary and that their nail technician skipped multiple care steps. This raises serious concerns about the cleanliness and hygiene standards at Nails Plus & Supply place, which can greatly impact the reputation and credibility of the salon.
Furthermore, a negative experience regarding overcharging and not delivering the desired nail shape raises concerns about the professionalism and accuracy of the technicians. The customer's dissatisfaction with the final result and the minimal compensation offered also raises concerns about the customer service and conflict resolution practices at Nails Plus & Supply place.
Lastly, a customer mentioned receiving a mediocre pedicure, along with unfriendliness from the staff and sloppy nail painting. This highlights inconsistencies in the quality of service and suggests that there might be areas for improvement in terms of training and attention to detail among the staff members.
In conclusion, Nails Plus & Supply place has several strengths, including quick service, great customer communication, various perks, a range of services, and positive feedback on the quality of work done. However, there are weaknesses as well, such as the preference for choosing colors from bottles, concerns about cleanliness and overcharging, and inconsistency in service quality. Addressing these weaknesses could greatly enhance the overall customer experience and reputation of Nails Plus & Supply place.
Best TL Reviews
I was a walk-in and they took care of me quickly. I hadn’t had my nails done for a while. It was a good experience and I am very happy. Kai-en (sp?) did my nails.
I had a hard time choosing a color from their wall as their polish was already on nail samples. I would prefer to choose from colors still in the bottle.
Such a great place! They work hard at having great customer service! I like to have great communication with my nail tech.. so many perks while I'm getting a fill or a full set.. massages discounts and of course their awesome complimentary drink Bar Cafe!!! They have so many different services other than nails.. can't wait to have my spa day every couple weeks!
Updating again, amazing service, great job!
Edit, I know use Nails Plus as a regular customer, overall happy with the service, at times I was less than satisfied they have been willing to fix it.
4th time still love it and the matte finish! Third time here, still love this place. Friendly, fair and clean! Oh and I love my nails ????❤️.
Horrible experience. None of the items used were sanitary by any means. My tech skipped multiple care steps and rushed through the process with no time for focus and detail. I explained to my nail tech multiple times what I wanted and showed pictures... in return she did the shape she chose, completely opposite from what I wanted and continued to overcharge me after we had talked about a price already. All I was given in return for my experience was $5 back.
She was very sweet about me picking different colors for each nail.
They did a mediocre pedi. Not friendly and cut my toe nails way too short. Then painted my nails like a 6 year old! Won't be back...
I can't say enough nice things about Bill and Kim!! They are a great team and my nails have never looked nicer, and my feet feel fantastic!! I leave there after a pedicure and a fill looking beautiful and healthy!
Krista and Kim were absolutely wonderful! They're pleasant demeanor made our pedicures even more wonderful! Very thorough and so professional!
Place Pictures
Nails Plus & Supply Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:30 PM |
|---|---|
| Tuesday | 09:00 AM - 07:30 PM |
| Wednesday | 09:00 AM - 07:30 PM |
| Thursday | 09:00 AM - 07:30 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 10:00 AM - 06:00 PM |
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