Quick Facts About LIL OFF THE TOP
Based on the comments, LIL OFF THE TOP has several strengths that contribute to its positive reputation among customers.
One of the main strengths of LIL OFF THE TOP is the personable and friendly atmosphere created by the barbers, particularly Zach and Kenny. Multiple comments mention how they kept the conversation going, making customers feel comfortable and avoiding any awkward moments. This is important in creating a positive experience for customers and building rapport with them. The fact that Zach is also an MMA fighter adds an interesting aspect to the shop, making it unique and appealing to customers who are interested in combat sports.
Another strength mentioned is the quality of the haircuts. Many customers express being happy with the results of their haircuts and highlight the skills of the barbers. The comment about William explaining the reasoning behind certain haircut choices demonstrates the barbers' expertise and attention to detail. This level of professionalism and knowledge helps build trust with customers, making them feel confident that they will receive a good haircut.
The affordability of the services at LIL OFF THE TOP is also mentioned as a strength. While one comment complains about the high price of a line-up, other comments indicate that the prices are reasonable, especially considering the quality of the haircuts. This balance between affordability and quality is important in attracting and retaining customers.
The quick service is another strength mentioned by customers. Some comments state that the wait time can vary, but making an appointment in advance is recommended to ensure a timely haircut. This shows that LIL OFF THE TOP values their customers' time and prioritizes efficiency.
Cleanliness and hygiene are also considered strengths. One comment mentions that the shop is clean, and another comment states that the barbers provide a shave, indicating attention to cleanliness and proper grooming practices. This is crucial for barbershops to create a safe and comfortable environment for customers.
Despite the positive feedback, there are also a few weaknesses that have been pointed out in the comments. One comment mentions that the music in the shop is not great, which may affect the overall atmosphere and experience for some customers. However, this is a subjective aspect and might not be a significant concern for everyone.
Another weakness highlighted in a comment is the absence of a receptionist or impeccable customer service for the price charged, particularly for a basic haircut. The customer believes that for the higher price, there should be exceptional customer service, including having a dedicated receptionist. This shows that some customers have high expectations regarding customer service and may have felt let down in this regard.
Overall, LIL OFF THE TOP seems to have several strengths that contribute to its positive reputation, such as personable barbers, quality haircuts, affordable prices, quick service, and cleanliness. However, there are also a few weaknesses mentioned, including the quality of the music and the perceived lack of exceptional customer service for the price charged. These weaknesses could potentially be addressed and improved upon to enhance the overall customer experience at LIL OFF THE TOP.
Best TL Reviews
Had the chance to get cut by Zach which is an awesome dude by the way. It's a small shop but very personable. I wanted to try out a new spot that was closer to me as I was driving to Henry's which is out of the way for me. This is the place for sure now. Zach is a MMA fighter that cuts on the side. He kept the conversation going so there wasn't any awkward moments at all and I was very happy with the results. I will definitely be coming back.
First time here. Zack did a great job but $25 just for a LINE UP?? Ridiculously over priced. Will NOT be going back
Walked in. Waited 5 minutes in the lobby. Boone came to greet me. Saw the prices. $30 for a basic hair cut absolutely must include impeccable customer service. Should have a receptionist for that price. Looking for another place. I'm new to area. Prefer no corporate, but also am picky for what I get for the price
Never had a bad cut here. Great barbers. Clean. Good atmosphere. Music is meh. But what can you do? Kenny is the best. Wait time is hit or miss. You could wait 5 minutes or over an hour. Make an appointment the day before you want your cut and you'll be fine.
Normal barber from Great Clips was out of town so I saw some good reviews and decided to check this place out today. Called, was told to ask for Kenny. Went in, quick wait, in the chair. He asked what I wanted. I told him. He did it. Took his time to do it right. Didn't barade me with forced conversation. Just cut my hair, threw in a shave, and done. Perfect by the way! This guy is my new go-to barber. Also very reasonable prices. $45 hair cut for $20!
This was my first Barber experience. Right by my house, I thought sure. Made an appointment with William and told him the basics of what I wanted and voila! He explained everything to me and gave good reason; I.e. I wanted round trim on my neck line, he said I would taper because of your neck shape and neck line. He was very friendly and very informative. I will most DEFINITELY come back for my next cut! Thank you William!
For reference I am a woman person with man hair, and it's ridiculously difficult to get a good haircut without them trying to girlie it up. My last good stylist moved away, so I decided to just find a barber. BEST IDEA EVER. My barber and I had a little language barrier but I am very, very, pleased with the result.
Also the whole experience was perfect. The guys were friendly and funny, I didn't feel out of place at all. They have gained a new loyal customer!
Loved it. I will definitely bring my son back. Great customer services. We walked in and we’re seen right away. Makani did an amazing job with my son. My kid usually hates haircuts but he loved this one.
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LIL OFF THE TOP Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Restroom
Crowd
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LGBTQ+ friendly
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 10:00 AM - 03:30 PM |
| Sunday | Closed |
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