Bark of the Town Pet Grooming Salon

+1 717-751-0277

3755 E Market St # 2, York, PA 17402 United States of America

Open Today: -

Quick Facts About Bark of the Town Pet Grooming Salon

Bark of the Town Pet Grooming Salon has received mostly positive comments from customers, highlighting several strengths of the establishment. These strengths include their excellent grooming skills, friendly and knowledgeable staff, reasonable pricing, and the ability to make pets feel comfortable during the grooming process. Additionally, their responsiveness to messages and the strong reputation they have built over the years are also mentioned as positive aspects. However, there is also one significant negative comment that raises concerns about their customer service and the handling of a grooming mishap. It is essential to consider both the strengths and weaknesses of Bark of the Town Pet Grooming Salon to provide a comprehensive analysis.

One of the significant strengths of Bark of the Town Pet Grooming Salon is their grooming skills. Several customers praised their groomers for their ability to meet specific requests and provide excellent haircuts for different breeds of dogs. The fact that many customers have been using their services for several years is a testament to their quality grooming work. Additionally, the staff's knowledge and genuine care for both pets and owners have been highly appreciated by customers.

Another strength of Bark of the Town is their reasonable pricing. Many customers have mentioned that the salon offers competitive prices compared to other grooming places. This factor likely contributes to the customer loyalty they have built over the years. Additionally, the cleanliness of their facility has been noted as a positive aspect, indicating that they maintain a high standard of hygiene.

The responsiveness of Bark of the Town to customer inquiries is also mentioned as a strength. Several customers have mentioned that the salon takes less than 24 hours to respond to voicemails, indicating efficient communication. This prompt response likely contributes to customer satisfaction and convenience.

The positive reviews also highlight the ability of Bark of the Town to create a comfortable and friendly environment for the pets during the grooming process. This is crucial, especially for dogs with anxiety or those who have never been groomed before. The gentle and kind approach of the staff has been appreciated by customers, and some have mentioned that they wouldn't trust their pets with any other groomer.

However, there is one significant weakness highlighted in the comments regarding Bark of the Town Pet Grooming Salon. One customer had a negative experience where their dog was accidentally injured during the grooming process. The problem arose when the customer arrived to pick up their dog, and the groomer informed them about the injury without offering an apology or expressing any genuine concern. This lack of empathy and customer service is a significant weakness and raises concerns about the salon's ability to handle mishaps and prioritize the well-being of the pets.

In conclusion, Bark of the Town Pet Grooming Salon has several strengths, including excellent grooming skills, friendly and knowledgeable staff, reasonable pricing, cleanliness, and responsiveness to customer inquiries. These strengths contribute to their positive reputation and customer loyalty. However, one significant weakness was highlighted in the comments regarding the lack of customer service and empathy when dealing with a grooming mishap. It is essential for the salon to address this weakness to ensure customer satisfaction and maintain their reputation as a trustworthy and reliable grooming place.

Best TL Reviews

Amazing Groomer in the East York area. Only groomer I used for the passed 2y while living in York. So kind and friendly. Always took the best care of my (highly anxious) 8 year MaltePoo. Super reasonably priced. Can be booked out 4-6 weeks but I recommend rebooking in person after every appointment to avoid calling them unnecessarily. They take less than 24hrs to respond to a voicemail. Thank you Bark of the Town for taking the best care of my baby Kit-Kat during my stay in York, Pa ????

Rascal is 13 and never had a grooming. We had several neighbors and friends recommend you. We were so nervous. He loved Cailey. She was so gentle and kind. We will definitely come back again. Just so grateful for them all.

Did exactly what I asked for our irishdoodle! Super friendly people + great prices! Thank you, we will be back!

Wouldn’t take our puppy anywhere else. Staff is knowledgeable and genuinely care about the pets and owners. Recommended a cut for our Pomeranian and she looks great. Clean facility and reasonable pricing. Highly recommend Bark of the Town.

Bark of the Town has been grooming my dog (Lhasa Apso) for the entire (13) years I’ve had him. Up until his most recent visit, I have always been pleased with his care and appearance and have actually recommended the groomer to friends and acquaintances as a trustworthy and reliable place to go. But I will take him there no longer after his most recent visit a few weeks ago. After his last drop off for grooming, Bark of the Town called us a bit later to say that “he’s finished and ready to be picked up.” That was it. No other comments. When we arrived to pick him up the groomer carried our dog out to us and told us, “while I was trimming him I accidentally cut him and he may need to go to a vet to get a stitch or two.” She gave us the name of a local veterinarian and told me that Bark of the Town would cover any costs involved for his care if we thought this was necessary. His wound was in his neck area under his ear. It was a deep cut with his skin split apart. To be clear here, no one at Bark of the Town said “We are so sorry this happened.” We were charged the full price for the grooming. We contacted the vet immediately as we knew he needed prompt medical attention. The vet ended up putting in (4) stitches. He also had to put him asleep before stitches could be put in. He told us that as an older dog, giving anesthesia can be risky as some dogs sometimes don’t come out of it. We were so worried and stressed about this, he said the stitches need to be put in. Thankfully he recovered and had the stitches removed. Through his entire process, from beginning to end, no one from Bark of the Town reached out to see how he was doing. No one offered a partial refund or credit for the poor service that was provided. No one showed any genuine concern for the dog that they had been grooming for (13) years. No apology was ever offered. We can’t expect everyone to love our dogs as much as we do. So do your research when deciding on who to take your pet to.

Our Precious Goldendoodle comes out of Bark of the Town looking like a Super Star. After each appointment, I look forward to smelling her. Lol, it's not so weird considering that she smells fresh and so clean. We are absolutely pleased with the level of care they provide, and her haircut has never disappointed us.

Difficult to give a fair rating to this establishment as I have never been there although it appears I may have driven past it at some point.

If I did drive past it, I didn't realize it so my rating will consist of a very short and concise review.

I am sure the building which houses this establishment was built to the latest and finest building codes in whatever municipality, borough, township, etc in which it resides because Pennsylvania has very strict building codes and inspection procedures that are followed to the very letter of the law with zero tolerance for deviation just like the voting laws in Pennsylvania (unless officials are bribed with political favors or copious amounts of money).

Bark of the Town is the place to go!! We utilized a mobile groomer for our puppies first cut and we weren't happy with the experience. After some searching and reading reviews, we settled on Bark of the Town in York. The staff are excellent and make our timid puppy feel comfortable. They also listened to what we wanted and made it happen. A day before our wedding day, they gave our puppy a nice bath and fluffed her up so she was perfect for our pictures - we just love the feathers in her hair. Thank you, Bark of the Town!!!!