Five Star Nails II

+1 586-264-0630

40820 Ryan Rd #4, Sterling Heights, MI 48310 United States of America

Open Today: -

Quick Facts About Five Star Nails II

Strengths: 1. Accommodating walk-in customers and providing quality nail services even close to closing time shows good customer service. 2. The acrylic nails done by Evan were perfect and long-lasting, indicating skilled and high-quality work. 3. The customer felt comfortable and had a pleasant experience during her visit, as the technician was friendly and professional. 4. Despite negative reviews, the customer believes that some reviews may not accurately reflect their experience, suggesting that the salon may have improved since those reviews were written. 5. The overall experience at Five Star Nails II was positive, making the customer want to return in the future.

Weaknesses: 1. The customer mentioned that they only received a foot wash during a pedicure, which suggests a lack of thoroughness and incomplete service. 2. The owner's aggressive response to the customer's complaint about incomplete service shows poor customer service and unprofessionalism. 3. The salon seems to have experienced a decline in service quality since the new owners took over. Clients have noticed a change in behavior, with some staff members becoming rude, burnt out, and displaying negative attitudes. 4. The customer reported that the salon staff members often speak in their language, making clients feel uncomfortable and giving the impression of unprofessionalism. 5. The lady believed to be the owner was again rude during a visit, and the customer experienced nails coming off within a short period of time after getting a fill, indicating low-quality nail products or improper application. 6. The customer expressed annoyance and frustration with the need to return for fixes and the possibility of being charged for them, which suggests a lack of accountability or responsibility on the salon's part.

It can be concluded that Five Star Nails II has strengths in terms of customer service, skilled technicians, and overall satisfaction from some customers. However, there are clear weaknesses in terms of incomplete services, declining service quality, unprofessional behavior from certain staff members, and issues with nail products and application.

Best TL Reviews

Walked in because I had a gift certificate. They were sweet to take me in as a walk-in even though they were close to closed. The nails are perfect, and to my liking

me and my grandmother came here almost three weeks ago because my grandma’s identical twin AND my great grandma used to come here a long time ago. waiting inside for an hour behind other girls and reading these reviews had me a little nervous but Evan did my acrylic nails perfectly and he was super nice. I am writing this review about three weeks after the appointment with all of them still on and look as amazing as they did when they were first done! Definitely would like to go back.

Never been here before but my husband got me a GC for mothers day and wanted me to go today. I went around 10:30a today. I'm usually internally inpatient, I don't like being in 1 place for too long, but I expected a delay being Mothers day weekend so I packed my patience. There were like 5 customers but they had enough techs so I didn't have to wait at all so that was an awesome start! The same lady did my mani and pedi. I'm not a huge talker sometimes and neither was she so that was also very awesome to me!! I got shellac because I'm a mess with freshly painted nails. Some places make it feel rushed due to heavy walk in volume, and they started picking up when I was there, but this lady did not make me feel rushed, nor did I notice anyone else doing so to their clients. Everyone was kind and friendly.

Not sure what these other reviews are about, or maybe it's a different tech in chair 1 now, but I was in chair 2 and she had a client who I did chat with for a bit, and she was a returning client since December, I also asked about her color and the tech in chair 1 was also really friendly. Idk. Some people are hard to please or may see a language barrier as rudeness. So, I'd take some of these reviews with a grain of salt.

My experience was all around good. When I leave a place and actually want to come back... That's 5 stars for me.

I like this place and the work done for my nails

I just got a peddi from here, and the lady only washed my feet. I was charged 55 and explained to the owner that she did not do her job. His response was aggressive towards me. I will never return.

I went here before these folks bought the business. The original owners were so nice and did great work! The new owners, now, started out GREAT! Now, they seem burnt out. They are rude! I saw Kim every single time. She is talented but, when she was getting married in August, 2018, she became extremely rude. Her brother told me she was just nervous for her very large wedding. I understood and when I came in next time, she wouldn't even talk to me! I said hi Kim, She would not even acknowlege me. So I called her out on it and she yelled at me. I want you to know that I am a GREAT TIPPER! For a normal manicure I tipped her $10 every time! If she did a pedicure and a manicure I gave her $20 tip. That's why I say they all seem burnt out. They all have attitudes and act like they're doing you the favor. I finally had to leave. I didn't wanna pay good money and leave there feeling bad. They also will talk about you, and their paying clients right in front of you in their language. It's obvious! None of them speak English well at all.

I got my a full set from Evan and he does a great job, good filing, quick and efficient. I came back to get a fill and the lady to the left in the front, who I believe to be the owner is super rude, rough and the nails look terrible!

One broke the very next day so Nam took care of it that day. She tells him to charge me of course. But whatever I let it go.

So I go back and get Evan again and he does my fills they look great. The lady / owner had a customer who asked her if she was having a bad day, obviously because she was rude again, and she responded no but you’re talking too much!

This time less than a week goes by and I itch my head and the tip comes right off, then my thumb tip came right off the next day when I adjusted the waist of my pants. I’ve seriously never had problems losing nails like this. Now I have to head in before my scheduled time again to get these fixed. Are they gonna charge me for this? Make it like it’s my fault? Is it products they use, because that’s how they make their money by nickel and diming them?? I’m seriously annoyed but feel the need to go and show them my nails are off and my real nails underneath are still in tack.

Best place, good service I did my nails here many times I recommend it, last time my nails did by Quan I really love his work he did very very great and clean job. I give five stars or more for him, thank you so much for your good work.