Quick Facts About Douglasville Marketplace
Douglasville Marketplace, as evidenced by the comments, has several strengths that contribute to its positive reputation among customers. One recurring theme is the excellent customer service provided by the employees. Customers consistently mention the helpfulness, patience, and professionalism of the staff, such as Dakarai, Richard, and Jamal. This indicates that the employees at Douglasville Marketplace are well-trained and capable of delivering a high standard of service. This is a significant strength as good customer service is often a key factor in attracting and retaining customers.
Another strength mentioned by customers is the quality of service. Multiple comments highlight the timely manner in which customers receive service. This suggests that the employees at Douglasville Marketplace are efficient and capable of handling customer needs quickly. Additionally, the mention of a waitress who kept the customers' glasses full indicates that the marketplace also has good service in its dining establishments.
Additionally, customers appreciate the dedication of Lowe's, a store in Douglasville Marketplace, to supporting veterans. This commitment to a social cause resonates with customers and contributes to a positive image of the marketplace. It shows that Douglasville Marketplace is not solely focused on profits but also values giving back to the community.
Another strength of Douglasville Marketplace is its acceptance of military discounts. This attracts customers who are either currently serving in the military or are veterans, as they feel their patronage is appreciated and rewarded. This reflects well on the marketplace and increases its appeal to this specific customer segment.
Despite these positive aspects, there are also some weaknesses highlighted in the comments. One customer mentions that some areas of the hardware section are disorganized. This suggests that there may be room for improvement in terms of store layout and organization. Disorganized sections can hinder the customer experience and make it more difficult for customers to find what they need.
Another customer shares a negative experience related to discrimination. This incident involved an altercation with other customers, which suggests a lack of adequate customer service management and intervention. Such incidents can create a negative impression among customers and make them feel uncomfortable or unwelcome. This serves as a weakness that needs to be addressed by the management at Douglasville Marketplace to ensure a positive and inclusive environment for all customers.
In conclusion, Douglasville Marketplace has several strengths, including excellent customer service, fast service, dedication to social causes, and acceptance of military discounts. These strengths contribute positively to the reputation of the marketplace. However, there are also weaknesses that need to be addressed, including areas of disorganization and issues related to discrimination. By addressing these weaknesses and building on its strengths, Douglasville Marketplace can continue to attract and retain customers and maintain its positive reputation.
Best TL Reviews
I visited UPS shipping a box and I had lots of questions. The employee Dakarai was most helpful as usual with his divine personality. He walked me through everything with his amazing skills and patience ???? Best location ever!
First time visiting today… I got a chance to first meet Richard(5 stars), then Jamal(5stars). Wonderful personalities, and great service. I will visit again on my return trip to Douglasville to visit my son- even if it is just to say “Hello”.
My car had already been washed. I stopped by just for the hot wax which I wish was not attached to the $18 dollar wash, so really the five stars are for the two wonderful employees I met and their service.
Got what I needed quickly with the help of professional associates. In and out in under 10 minutes. Definitely not “the Orange Guys!” You’re gonna love it at Lowe’s!
Great place to shop. The quality of service is timely manner. I prefer to shop here than the other locations. ????
Great Service. I love Lowe’s and their commitment to our vets. Make my heart smile every time.
Great service with a great waitress she kept our glasses full..
Helpful staff. Found a good deal on some tools. Accepts military discount. Some areas of hardware disorganized.
I had a discriminating experience there twice considering I'm a black female but there was a situation with two black males one in store which cursed because of the customer service line and jumped in front of me in line and I had my 2yr old niece with me, he didn't apologize and left.
One in the parking lot due to him letting a buggy run into my car and he saw me going to my car and it was going to hit it and I mentioned it and the woman he was with had to have him get out and correct issue.
I know this is not a over all customer service concern besides the one situation in customer service line, but they wonder why decent black females don't really give them a time of day when incidents like this happen so discriminating and this not the only time this has happened.
Place Pictures
Douglasville Marketplace Info
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair accessible entrance
Today
Opening Hours
| Monday | 07:00 AM - 11:00 PM |
|---|---|
| Tuesday | 07:00 AM - 11:00 PM |
| Wednesday | 07:00 AM - 11:00 PM |
| Thursday | 07:00 AM - 11:00 PM |
| Friday | 07:00 AM - 11:00 PM |
| Saturday | 07:00 AM - 11:00 PM |
| Sunday | 08:00 AM - 10:00 PM |
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Location
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