Quick Facts About Tully's Nails & Spa
Tully's Nails & Spa has several strengths and weaknesses based on the comments provided.
One of the main strengths of Tully's Nails & Spa is the speed and efficiency of their service. Multiple customers mentioned that they were able to book appointments quickly and that there was little to no wait time. This indicates that the salon is well-organized and can accommodate customers promptly, which is a positive aspect for those with busy schedules or last-minute nail needs.
Another strength mentioned by customers is the quality of the pedicures. People appreciated the thoroughness and gentleness of the nail technicians, particularly in regards to their legs and feet. Several customers expressed how amazing their feet and legs felt after the pedicures, indicating that Tully's Nails & Spa provides high-quality treatments that leave customers satisfied.
Additionally, customer service is highlighted as a strength of the salon. Multiple comments mentioned the friendliness and professionalism of the staff, with specific mentions of technicians like Ben, Jenny, and John. Friendly and attentive customer service can greatly enhance the overall experience and make customers feel comfortable and valued.
The cleanliness and ambiance of the salon are also mentioned positively. Customers appreciated the beautiful environment and found the music to be relaxing. A clean and pleasant atmosphere can contribute to a more enjoyable and comfortable experience.
On the other hand, there are a few weaknesses identified by customers. One recurring issue is the inconsistency in nail services. One customer mentioned that their fingernails were not done to their satisfaction, with sloppy sides and incomplete filling. Another customer mentioned that one of their acrylic nails was smaller than the other, which bothered them due to their OCD. Inconsistent nail services indicate that there may be a lack of attention to detail or training among some technicians, leading to subpar results for certain customers.
Another weakness mentioned by a customer is the lack of cleanliness in their nail work. This customer had to repeatedly ask the technician to fix their nails while they were being done. This indicates that there may be a lack of attention to detail and diligence in ensuring a neat and clean finish for customers.
Customer service is also mentioned as a weakness in one comment. A customer expressed their disappointment with the salon's customer service, noting that they had to wait for an hour and a half only to be told it was too late. This indicates a lack of communication and empathy from the staff, leading to a poor customer experience.
In conclusion, Tully's Nails & Spa has strengths in terms of their speedy service, high-quality pedicures, friendly customer service, and a clean environment. However, there are weaknesses related to inconsistent nail services, lack of attention to detail, and subpar customer service in some instances. Tully's Nails & Spa should address these weaknesses to improve customer satisfaction and loyalty.
Best TL Reviews
As a person who wears socks all day an night, my feet were not the best but not the worst. I was able to book an appointment within an hour of finding the place on Apple Maps. They were pretty busy when I arrived but soon as I entered I was greeted and brought to my seat immediately for my 1pm pedicure. Ben a very nice woman did my pedicure. They have an extensive menu with plenty of options to choose from. I got a number 3 out of a possible 7 options for my pedicure. Tbh I’m blown away by how gentle and nice and thorough Ben was on my legs and feet. By the time I thought it was done she had another treatment for my legs or feet. In total I’d say it was about 25-30 min. All I can say is I’ll definitely be back and my feet and legs feel amazing as I sit here writing this review. Thank you Tully’s!!! Be back soon…
I came here today in a hurry after wasting my time going to meme nails. The older lady that did my pedicure here was amazing. The place is beautiful and I like the relaxing music. The place was so busy but still there was no wait. These people really know how to do business. I have been to numerous nail salons and I am impressed! I will be back!
My girl Jenny is the absolute best! I would recommend anyone getting dip and/or a pedicure to request her! She’s also super nice and always does her best to make you feel comfortable! 10/10!!
I needed my nails done at the last minute. They were able to accommodate me, and I didn't have a long wait time. My nails were done just the way I like them.
I would of gave them 5 stars if the lady that did my fingernails would of cleaned up my nails better. The sides look sloppy, they are not completely filled in, I’m not happy about that. I had to ask her multiple times to fix my nails while she was doing them. Other then that, I love how my toenails came out, I had no issues with my pedicure.
HORRIBLE CUSTOMER SERVICE! Made me wait an entire 1.5 hr just to tell me it was too late. I’ve been going to this nail salon for over 5 years and this was the worst experience of my life. I don’t recommend this place to anyone and I’ll never go back again.
the whole pedicure was good, im just irritated a little because i have OCD and i asked for acrylic on both big toes and she made one smaller than the other and it’s really bothering me lol, but it’s okay ???? i’d come again, jus would have to be extra strict on what i want.
*update* John still does an amazing job BUT lately I still have to wait an hour to get my nails done even with an appt. The guy at the front just doesn't care. I'm very disappointed and sad that I now will have to find another nail place and person because of that.
Love this place! Amazing customer service and incredible work! John made my nails look amazing! I will definitely be back! My new nail spot!!!
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Tully's Nails & Spa Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | Closed |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 09:00 AM - 04:00 PM |
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