Quick Facts About Vana Nails
Strengths:
1. Excellent customer service: The owner, Vana, is described as pleasant, professional, and personable. She takes her time and does an amazing job, which customers appreciate.
2. Reasonable prices: Customers mention that Vana Nails has reasonable prices, which makes it an affordable option for many.
3. Positive experience for children: One comment mentions that bringing their daughter to Vana Nails was a pleasant experience, and the daughter loved it.
Weaknesses:
1. Inconsistent quality: One customer had a negative experience with the application of their service. They mention that there was no base coat, the top coat was patchy, and the nails were not filed correctly. This suggests that there may be inconsistency in the quality of services provided.
2. Cleanliness: Several customers mention that the shop was not clean and that there were flies and fruit flies everywhere, even in the bathroom. The state of the station they sat at also appeared to be unclean, with dust on the fan. This indicates a lack of attention to cleanliness and may deter customers who value a clean and hygienic salon environment.
3. Lack of professionalism: Some customers mention that the workers did not wear masks, even though it is not mandated. Additionally, one customer mentions that the worker was eating a snack while sitting near them. These instances of unprofessional behavior can negatively impact the perception of the salon.
4. Hidden fees: One customer mentions that there were hidden fees, resulting in a higher cost than initially expected. This can lead to a feeling of being misled or taken advantage of, which can negatively impact customer satisfaction and loyalty.
5. Poor communication: Two customers mentioned instances of poor communication. One customer mentioned that the worker didn't speak or make eye contact, while another mentioned that Vana didn't acknowledge or respond to their gratitude. Effective communication is important in creating a positive and comfortable customer experience.
Overall, Vana Nails has strengths in terms of excellent customer service and reasonable prices. However, there are weaknesses regarding inconsistent quality, cleanliness, professionalism, hidden fees, and poor communication. Addressing these weaknesses and ensuring a consistent, clean, and professional experience for customers will help improve customer satisfaction and loyalty.
Best TL Reviews
She is absolutely amazing! She's super pleasant to talk with and be around. She takes her time and does am amazing job! AND her prices are reasonable! I will forever go to vana nails from now on!
Bringing my daughter here was very pleasant. But my experience not so much. I’m very familiar with getting dip for my nails and shopping for salons to go to continuously. This is a shop I will not attend repeatedly. Very friendly, yes, but the application of my service was much below par. No base coat, only 2 layers of the dip color, and the top coat was a gel and required a UV light. So no activator/sealer was used so my nails are able to be seen through and it is a patchy top coat. The gentleman also filed my nails (almost) to the shape I asked for after the dip was applied so the sides of the nails, you can see the layers. I asked the man to fix a couple nails and the patches but the longer I look at them, the more blemishes I noticed. I left feeling unsatisfied. Daughter (7y/o) loved her experience and her nails are gorgeous.
Henry and Lyn at nails by Vana are great! I am so glad to have found them. They are both professional and personable. I won't go anywhere else for my dip nails. I appreciate them so much!
The shop floors wasn’t clean, one worker didn’t have on a mask, the same worker later on was sitting in chair near me, was eating snack. I had to use the towel to wipe excess oil off my leg and foot. After the service was performed, I noticed at home I still had a hang nail and around nail area was sore.. The older lady performed the service and it wasn’t good. I would not go back there even if the service was free.
Nails turned out not good at all and the polish on my toes was a mess. Am going to have to get them redone. Update...the cut on my finger from them removing my previous set has resulted in me having to have the nails removed in order to treat it
Came in, got greeted that was good. I got an older last who did my nails, she didn't do a good job at all. Drimmeled and filed my skin on every finger, cut my index finger pretty good. She left a huge chip in my nail, the owner Vanna had to fix and reshape every nail. Vanna did a great job, but for all the mess up from the older lady I will not be going back. Fills are listed for $15, but I ended up passing $35. Too many hidden fees for a place that isn't very clean or professional
Flys and Fruit flies everywhere. Literally! Even in bathroom. Not clean, the station I sat at looked like it’s been a while since it’s been cleaned. The fan was layered in dust. Masks are not mandated here.
The guy doing my nails who eventually find out it’s vana’s brother didn’t even say a word to me or gave eye contact while working on me. I mentioned to him when he was done that my nails had bumps and were crooked, his answer was because I have “natural nail” they look like that. Umm??? What?? Even after fixing them they were crooked, I became frustrated and just asked him to remove the gel- he spoke again and said I will still pay same price even if he takes it off. Finally a girl came to look at my nails and said he will fix but at this point I was too frustrated and running late- VANA finally came over. Looked at my nails and didn’t say a word to me she only fixed them. I did say thank you and she simply ignored me I know she heard because I said it twice. Then she charged me through her VENMO account. I honestly don’t now how that works in a business but I paid and will NEVER return. Theirs a few places near by that are way more clean than this place but I learned my lesson and I’ll just stay at my usual VIP nail salon & spa they’re more pricey and friendly. They always come out great!!
Word of advice to the owner and brother: be nice, be polite. We are your customers and you depend on US to keep your business afloat especially during these times.
I used to come to Vana’s when I worked down the road and I still make it a point to come up for my eyebrows. I treated myself to a full set today and of course they were great and never disappoint! I always leave refreshed and grateful for the team here.
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Vana Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Amenities
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Restroom
Today
Opening Hours
| Thursday | 09:00 AM - 07:00 PM |
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| Monday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
| Wednesday | 09:00 AM - 07:00 PM |
| Tuesday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
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