Quick Facts About Cuts by Us
Cuts by Us is a salon that has received mixed reviews from customers. While there are positive comments about the patience of the stylists, the quality of the haircuts, and the reasonable prices, there are also several criticisms regarding unprofessional behavior, lack of skill in performing certain services, poor customer service, and overpricing. In this analysis, we will dive deeper into the strengths and weaknesses of Cuts by Us based on the comments provided.
One of the strengths highlighted by a customer is the patience of the stylists, particularly when working with children. This can be a crucial factor for parents who want their child to have a positive experience at the hair salon. Furthermore, the fact that the haircuts turned out nice and were timely is another strength of Cuts by Us. Customers appreciate receiving good results in a reasonable amount of time, which is especially important for those who have busy schedules.
Reasonable pricing is also mentioned as a strength of Cuts by Us. Many people are often on the lookout for affordable hair salons that still deliver quality service. With the positive feedback regarding the pricing, it suggests that Cuts by Us offers competitive prices in comparison to other salons in the area.
Another key strength highlighted is the kind and comfortable environment created by stylist Keisha. Customers who dislike going to the hair salon often find it challenging to feel at ease. However, the positive experience of feeling comfortable in Keisha's chair demonstrates her ability to create a welcoming atmosphere, which is definitely commendable.
However, there are several weaknesses that have been pointed out in the comments. One significant weakness is the unprofessional behavior of the employees. Multiple customers mentioned that the stylists were loudly gossiping about their boss, other employees, and regular customers while clients were present in the chair and waiting room. Engaging in such behavior can create a negative impression of the salon and make clients feel uncomfortable. Maintaining professionalism should be a priority for any business, and this is an area where Cuts by Us could improve.
Another weakness mentioned is the lack of skill and willingness to perform all the services offered by the salon. A customer expressed frustration about a specific stylist, Simone, who seemed unwilling to perform basic haircutting skills such as a bang trim. This resulted in the customer and others having to wait for another stylist. This lack of willingness to perform certain services can be seen as unprofessional and can lead to lost business. All stylists should be proficient in the services offered by the salon to ensure customer satisfaction.
The lack of customer service is also highlighted as a weakness. Some customers mentioned that the stylists did not greet them upon arrival and did not provide any direction on signing themselves in for their appointment. This lack of attention can result in confusion and dissatisfaction among customers. It is essential for salon staff to provide a welcoming and organized environment to ensure a positive customer experience.
Lastly, one customer mentioned an issue with overpricing and rude behavior by a stylist named Keisha. The customer claimed that Keisha charged $65 just to flat iron the hair, which the customer deemed as overpriced. In addition, the customer experienced rudeness and defensive behavior when questioning the high price. This incident reflects negatively on Keisha's customer service skills and communication abilities, and it emphasizes the importance of fair pricing practices and excellent customer service.
Overall, while Cuts by Us has some strengths such as patient stylists, good haircuts, reasonable prices, and a comfortable environment created by Keisha, there are several weaknesses that need to be addressed. Improvements can be made in terms of professionalism, skill level, customer service, and pricing transparency. By addressing these weaknesses, Cuts by Us can enhance the overall customer experience and improve its reputation.
Best TL Reviews
The ladies here are so very patient working with my 2yr old. Great job
Haircuts turned out nice and were timely, yet reasonably priced. Keisha is very kind. As someone who hates getting haircuts, I felt very comfortable in her chair. However, loudly gossiping about their boss, other employees, and regular customers while there's clients in the chair and waiting room isn't the most professional thing.
It's really unfortunate that some of the employees here aren't willing to perform all of the services offered by the salon. Simone (I think her name is? Shortish blonde hair, glasses, never seems to want to do any work in my past 3 visits?) probably shouldn't be employed by a salon if she isn't skilled enough to do a basic bang trim. She either needs to be trained to perform this skill to a satisfactory level or get over the fear of performing it and do her job. She made me wait for another stylist when my turn came up because I asked for my bangs to be trimmed and she said she absolutely does not do anything with bangs. She made other customers wait too when it was their turn because she didnt want to service them. Its a HUGE turnoff to hear your employees laugh that they can't do such basic haircutting skills. I watched you lose business over this. Not charming. The service is listed on the board, which means I should be able to receive it regardless of which cosmetic artists are on shift.
Stylists did not greet me and the person with me when I came in, just kind of looked up and avoided us. We finally figured out that we would have to sign ourselves in. No one directed us to do so, which resulted in us having to wait even longer because they ended up servicing someone who came in after we had already arrived.
This business has been great in past visits but this experience was below the level of service that I would usually receive here. The great stylists I've worked with in the past were either off for the day or have moved on to better work environments. Employees might need to have a chat about what's acceptable and expected at work.
Keshia was amazing. I hated my hair before due to post partum hairloss and I was trying to grow it out but it kept getting thiner and thiner so I decided to get it cut to a pixie cut, I feel so much more confident now and I can't stop obsessing over it. I will never go to anyone else ever again!
Call for appointment on 4/7/2023 was told they were mainly doing walk ins that day, discussed what I needed done, then drove across town to be told that one hair stylist was booked up for the day and the other lady didn’t think she could do that style, very frustrating!!!!!
I had the pleasure of meeting Dee today. I had only been here once a few month back so, I didn’t have a preferred stylist. Dee is new to the establishment and a great addition! She did an AMAZING job on my highlights, cut, style & wax! It’s obvious she’s a pro with color and seeing one’s vision. Definitely go and see her! Also another plus of going here is they aren’t over priced like many salons in the area. Very reasonable!
Very clean, easy walk in and the ladies I had contact with were so pleasant. Heather gave me a fabulous cut and took her time, I have difficult cowlicks and very thick hair. No bums rush or time limit in the chair like Great Clips. Very happy to have found my new salon.
It was my first time going to this salon today. Dee cut my hair (short) and she is absolutely professional. She’s an amazing stylist. My hair is thin, seemingly not much of it, therefore it’s not easy do anything with it. She did a great job. She worked with her scissors like an artist. I just moved here a few months ago from Miami and I’m so happy to have found her. I highly recommend her to anyone.
I went in to get my hair straightend just straightened not shampoo or nothing I asked how much when I went to pay the lady said 65 dollars just to flat iron my hair I said is it normally that high she automatically went in to defensive very rude her name is Kiesha she is even the manger up there so I called and reported her, her response was that's how much I charge for ethnic hair my hair is not ethnic anyways she was very rude and way to over priced do not use her name is kiesha!!!
Cuts by Us Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 06:00 PM |
|---|---|
| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Saturday | 10:00 AM - 05:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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