Quick Facts About Top Hair Beauty Salon
Strengths:
1) Affordable prices: Customers mention that the prices at Top Hair Beauty Salon are comfortable and convenient, especially for services like haircuts, shampooing, and styling.
2) Experienced staff: Gary is recommended as the expert for hair color, and Amy is praised for her cutting skills. This indicates that the salon has skilled and knowledgeable professionals who can deliver quality services.
3) Good customer loyalty: A few customers express their loyalty to Gary and Amy, stating that they would follow them wherever they go. This suggests that the salon has built strong relationships with its customers and has gained their trust and satisfaction.
4) Great service for both men and women: The salon is described as a great place for both men and women, indicating that it caters to a wide range of customers and can meet their different needs.
Weaknesses:
1) Inconsistent customer service: Some customers mention that they had bad experiences at the salon. They felt unwelcomed, ignored, or treated poorly. This suggests a lack of consistent customer service and a failure to make all customers feel valued and satisfied.
2) Poor communication: One customer mentions that the stylist did not understand their request despite speaking English. This suggests a potential issue with communication and comprehension, which can result in unsatisfactory outcomes for customers.
3) Lack of modern styles: One customer mentions that the salon does not provide modern styles. This indicates that the salon may not be up to date with current trends and may not cater well to customers seeking contemporary or trendy hairstyles.
4) Inconsistent quality: One customer mentions that the quality of the service depends on the stylist they get. This suggests a lack of consistency in delivering high-quality services across all staff members. Inconsistency can lead to dissatisfaction and uncertainty for customers.
Potential Opportunities:
1) Improved customer service training: The salon can invest in customer service training for its staff to ensure consistent, friendly, and welcoming interactions with customers. This can help improve overall customer satisfaction and loyalty.
2) Enhancing communication skills: The salon can provide additional training or language support to ensure effective communication with customers, regardless of language barriers. Better communication can lead to clearer understanding of customer preferences and better outcomes.
3) Expanding service offerings: The salon could consider introducing modern styles and keeping up with current trends to attract a wider range of customers who are seeking contemporary hairstyles.
4) Implementing quality control measures: The salon can establish protocols and procedures to ensure consistent and high-quality service delivery across all staff members. This can help improve customer satisfaction and avoid instances of unsatisfactory outcomes.
In conclusion, Top Hair Beauty Salon has strengths in its affordable prices, experienced staff members, and customer loyalty. However, there are weaknesses in inconsistent customer service, poor communication, lack of modern styles, and inconsistent quality. The salon has opportunities to improve its customer service training, enhance communication skills, expand service offerings, and implement quality control measures. By addressing these weaknesses and leveraging the opportunities, the salon can enhance its reputation and attract a more satisfied and diverse customer base.
Best TL Reviews
I come all the way from Jersey to do my hair in here. Very comfortable price for a good service. If you go for a short to medium haircut, with shampoo and style you will pay around $20. Longer may be little more. For other services they have convenience prices, but alway close the deal before. The color's experienced person is Gary, he will guide whoever do the color for you. For me to bring a photo it will help me l to explain correctly what I want. They do speak English, however they are going to work in your hair and you want to make sure they get the idea. The shampoo is an amazing experience. They will give you a massage in your head and neck and shoulder, that you will forget that you when to do your hair.
I’ve been coming to the Top Hair Salon, the one with the red awning, Since the first opened I believe 26 or 27 years now
Gary is the only person that does the color for my hair! And Amy is the only person that cuts my hair! I always tell Gary and Amy they better never retire or close the salon!! because I will follow them wherever they go! They are the best in the business!!! I recommend The Top Hair Salon with the red awning to EVERYONE!!
Absolutely the best in Brooklyn for men or women! Aimy and Gary are the best. great place these guys make it right always!! For women or men this is the spot!!!!!!
As a regular customer I've had several bad experiences. They never welcome you with a smile. They make you feel as if your bothering them. I was left with my hair to dry for one hour while other customers Walked right in no appointment which is not required at this place and they were cared for walk in hair blown dried and out the door I was told to continue waiting because my hairstylist wasn't there when I said I'll take anybody . however many other instance have happened and I was not treated as a good customer that I am.
I asked for a short hair cut and showed a picture and she completely cut it wrong. I also was dismissed by the first lady when first seated. doesn't do modern styles
Love this hair salon! Been coming for years, make sure you ask for Woo when you go! Great service and even better hair cuts and color.
The most terrible customer service! The female hair stylist with glasses is the most terrible stylist there. She has an attitude for NO REASON. She has a mean, grumpy, cruel face. She even acts that way, as if she’s fed up with her job. For blow dry with comb she charged 35$, while the price range in the sign says 12-20$.
DONT GO HERE! It’s full of disgusting creatures!
Usually do a good job but sometimes it depends who you get. The other day it was someone who I'd never had before and she put the dye in and it was just gloppy all over my head and was seeping into my skin by the hairline When I tried to get her to fix it she just said something like well, it has to cover the edges. I said I know but it doesn't have to be dripping down my face.. other than that the color usually comes out well and the blowdrys are fine.
Place Pictures
Top Hair Beauty Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
Payments
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Cash-only
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 09:00 AM - 07:00 PM |
How to go there
Location
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