PASSION NAILS AND SPA

+1 770-627-4090

3920 Cherokee St NW #104, Kennesaw, GA 30144 United States of America

Open Today: -

Quick Facts About PASSION NAILS AND SPA

PASSION NAILS AND SPA is a nail salon with mixed reviews. While some customers have had positive experiences and recommend the salon, others have had negative experiences with the quality of work and customer service.

Starting with the strengths, many customers praise the staff at PASSION NAILS AND SPA for being friendly, professional, and knowledgeable. Kenny, the owner, is especially mentioned as providing excellent service and executing customers' nail ideas well. Customers appreciate the attention to detail and skill of the technicians, particularly when it comes to nail art. The salon also receives praise for its cleanliness and for providing a relaxing atmosphere. Some customers mention that they have found their new go-to nail salon and plan to be long-term customers.

On the other hand, the weaknesses of PASSION NAILS AND SPA cannot be ignored. One customer mentions that the quality of work done by Annie was subpar. Within a short period of time, multiple nails broke, cracked, or chipped, even without any strenuous work. This raises concerns about the durability and longevity of the services provided. Furthermore, another customer had a negative experience with the salon's customer service. They were told they could get both a pedicure and a full set, but upon arrival, they were only able to get the full set. The technician was uncooperative when asked to fix a crooked nail and the customer was ultimately denied the pedicure they had come for. This lack of consistency and communication in service provision is a significant weakness for the salon.

Additionally, some customers mention long wait times at PASSION NAILS AND SPA. While this could be seen as a sign of popularity and demand, it can also be frustrating for customers who have to wait a significant amount of time for their services. This could potentially deter new customers from trying the salon or result in a negative experience if the wait is not adequately communicated and managed.

In summary, PASSION NAILS AND SPA has both strengths and weaknesses. The salon receives praise for its friendly and professional staff, particularly Kenny, and the skill and knowledge of the technicians. The salon is also known for its cleanliness and relaxing atmosphere. However, negative reviews mention subpar quality of work, issues with customer service, and long wait times. These weaknesses raise concerns about the durability of services provided and consistency in service provision. Potential customers should consider these factors when deciding whether to visit PASSION NAILS AND SPA.

Best TL Reviews

I visited this nail salon on 1-8-23. My nails were completed by Annie and she was super nice. However, the quality of work done was less than sub par. On Day 3, one nail broke, a week later another nail cracked/chipped in the middle and exactly 2 weeks later another nail chipped/cracked in the middle. Keep in mind I have an administrative type job and no strenuous work is needed. I attempted to call the nail salon but it automatically gives a Verizon message. Save yourself the time and go elsewhere because SNS should last up to 3-4 weeks.

Kenny and the team at this place are the best I have found since moving to Georgia. I gave up on my last place after they left my polish splotchy and nails misshapen. Kenny not only has repaired them but has done a phenomenal job of executing my ideas.

Now If you’re from NY/NJ and are use to the way they are done there, you will not be disappointed with passion. I am a customer for life.

My daughter found this place for us. This is our second time coming and we absolutely love this place. The owner did our nails, he is so nice, funny and professional. We have definitely found our new nail shop!!????????

Kenny and all the employees at passion nails are soo professional and very knowledgeable on nail art period ! I come in with a picture and it’s always perfection ! I highly recommend this nail salon to everyone ! 5 stars !

Ann is THE BEST! She does such amazing work and is so clean and I always leave either happy or blown away! She has spoiled me rotten! I’ve had to stop going in because of my job and I miss having my relaxation time and talking with Ann! 10/10 would recommend every time!

By far the worse place I’ve been to so far. I called first before arriving to be sure that I could in fact get a pedicure and a full set. I got there and the lady said she would do my fullest first because they were full on pedicures at the moment and that she would do it after. first the lady had already made my nail crooked, of course the normal line “that’s your finger”. The lady got made and began being rough when I asked her to fix it because she did not want to start over. After she was finished she stated that I couldn’t get a pedicure for whatever reason and told me to come back a different day. She got her manager because I was asking why I could not get the pedicure and that I wouldn’t have came to one place for the full set to not get my pedicure. They had me pay $70 dollars for a short full set and had me leave without my pedicure.

Had a gel pedicure and full set sns. Great service and love Kim, Kevin and Eva! Highly recommend this nail salon!

The wait was a little long, but after seeing their work, I understand why. They really put their all into the work they do. This was my first time here, but now I know I’ve found my go-to salon! The pedicure was amazing - best foot massage I’ve had in a nail salon - and the nail art was so good! I’d give more than 5 stars if I could