Herbal nails & spa

+1 443-348-3989

2835 Rolling Rd., Windsor Mill, MD 21244 United States of America

Open Today: -

Quick Facts About Herbal nails & spa

Strengths:

1. Friendly owner: Many customers mentioned that the owner of Herbal Nails & Spa is welcoming and friendly, creating a positive atmosphere for clients.

2. Skilled nail technicians: Several customers praised the nail technicians for their ability to deliver the desired results and for providing beautiful work.

3. Relaxing ambiance: The salon is described as having a calming ambiance, contributing to a pleasant experience for customers.

4. Efficient service: Some customers noted that the nail technicians work quickly and efficiently, resulting in shorter wait times.

5. Variety of services: Herbal Nails & Spa offers a wide range of services, including nails, feet, brows, and waxing, providing customers with the convenience of getting multiple treatments in one place.

6. Cleanliness: Customers mentioned that the salon is super clean, which is an important factor for many people when choosing a nail salon.

7. Snacks and drinks: Herbal Nails & Spa offers complimentary snacks and drinks to its customers, which adds to the overall positive experience.

Weaknesses:

1. Inconsistency with nail services: Some customers expressed dissatisfaction with the inconsistency of nail services, noting that their nails were often rushed and not properly shaped or filed. This inconsistency can lead to dissatisfaction and frustration for customers.

2. Pricing: Several customers commented on the high prices of services at Herbal Nails & Spa. One customer mentioned that they felt the pedicure was overpriced, and another customer mentioned that the salon is pricey in general. High prices can deter potential customers, especially if they feel they are not receiving value for their money.

3. Communication issues: One customer had a negative experience due to a communication issue with the receptionist and nail technician. The customer had requested a specific service but was given a different one which resulted in dissatisfaction. Effective communication between the staff and customers is crucial for ensuring customer satisfaction.

4. Nail quality and durability: Some customers experienced issues with the nail quality and durability. One customer had nails that started lifting after only a few days, and another had nails that popped off easily. This indicates a potential issue with the application process or the quality of the products used.

5. Lack of appointment system: Herbal Nails & Spa does not take appointments, which can result in longer wait times for customers. While some customers mentioned that the wait for their preferred nail technician was not excessively long, others may prefer the convenience of being able to schedule a specific appointment time.

Overall, Herbal Nails & Spa has strengths such as a friendly owner, skilled nail technicians, a relaxing ambiance, and a variety of services. However, there are weaknesses in terms of inconsistency with nail services, high pricing, communication issues, nail quality, and the lack of an appointment system. Addressing these weaknesses can help improve the customer experience and attract and retain more satisfied customers.

Best TL Reviews

After a long week of moving and packing I decided to treat myself and get my nails revamped. This was Friday, September 2, 2022 and my nail technician was Terry/ Terri (third chair on the left when you walk in). My natural nails had some (just a little) length to work with and I decided to go for a medium, acrylic set, with abstract designs. Fancy- I know☺️

To my dismay things took a turn on day 3. As I went to pick up a notebook I noticed one of the nails lifting on the side. My first thought was there’s no way and $85 plus a $14 tip, that my nails would be lifting so fast. My second thought was to run and quickly get it fixed. Due to my busy schedule (school drop offs and working from home) I decided to stop in tomorrow. No biggie, right? Boy was I wrong. I am now writing this on Wednesday, September 7, 2022 at 3:30 in the morning because as I went to turn on the bathroom light ANOTHER nail went home to see its glory. The nail popped off so easily I literally thought a bug had jumped on me.???????????? Good thing for bright nightlights…

FIVE days later, two nails have now popped off. If you’ve ever had nails fall off then you can tell from the pictures that I got what I paid for minus the mishaps. I’m super upset. I’m 35 walking around looking like a child.????????‍♀️ I’m going to the shop tomorrow to see if they can just remove the rest of the nails. If this is what day 4/5 looks like thennnnn a refill/fill-in must be mortifying. This is ridiculous.

Update Sept 7th, 2022: I decided to go against my better judgment and get the nails repaired. The last uploaded photo shows the VERY POOR job which left my cuticle flooded with glue and no cuticle care. On top of it all they charged me $15 to repair the two nails that broke after a couple days?!

In all my life I have never ever not tipped but this, THIS was a first and a last. Never again.

Very nice nail salon. The owner is very friendly. The nail technicians makes sure that I get exactly what I ask for. They do beautiful work at a fair price

I come here when my nail tech is booked up. This place is very relaxing, ambiance is great, and customer service is ok. The nail salon lacks in consistency. My nails were often rush and not even shaped or filed right. If you are Younger or quiet they will definitely rush you. I went back to get my nail fixed bc after two days the Polish was off on 3 fingers (I had gel Polish and it wasn’t my fault… the Polish was probably old) and they charge me a high fee when it should’ve been free. The salon is also pricey. You have to know who to go to in this salon.

Love, love, love. Ask for Lily she is the best

I received services at this salon on 6 occasions because I met a nail tech at another salon and she transferred to Herbal Nail and Spa in the spring of 2021, so I followed her there.

It is a very different vibe because they don't take appointments. Because she works quickly and efficiently, the wait for her hasn't been excessively long. Her work has been great , she has always been professional, clean and pleasant!

Around thanksgiving, I had a different tech give me a full set with dipping powder because the one I knew was gone for the day. That set turned out well, and i was very satisfied. I went back to see the same nail tech tonight for the same service. When I walked in and requested to soak off the old dip powder, the receptionist with the botched hair color told me I don't know what I have on my nails, and the nail tech will tell me what needs to be done.

I tried to inform her several times that I knew what I had previously purchased and knew what I wanted. I informed her that I have been using dip powder for more than a year.

When Thu Ha Thi Nguyen started to file and soak my nails, I specifically requested a dip powder manicure.

Despite my repeated requests, she decided to use acrylic liquid and powder, she did not use tips, but rather used forms around my natural nails. None if this was what I wanted.and she ended up drilling my nails away to wisps during clean up. For all that, she could have put on the tips I requested.

There is nothing worse than requesting a service and having argumentative people decide to give you what they are choosing to sell I have never not tipped for service, in 25 years, until today. The irony is the lady sitting next to me getting her acrylic manicure whispered to me that she was also disappointed with her service and the outcome. I replied, it's worse that we will pay so they don't assume we intended to skip out on the bill.

When she replied she's been a customer for many years, I decided i will not gibe them another chance to have me pay for something other than what I asked for. There are better salons than this one and they take pride in providing amazing customer satisfaction! Disrespecting customers in Vietnamese is not an experience I intend to pay for ever again.

Herbal Nails & Spa would be wise to remember great customer service is the best compliment to ensure repeat business.

I love this place… I not worried about the bad reviews because there service was awesome… my nails didn’t come off .. the young lady who did my design was amazing… this is the best experience I had in 3 yrs … even with it being busy I was out very fast.., I will be returning ????????????????????

Super clean and super friendly. They have a reliable tech for everything nails, feet brows waxing. They even offer snacks and drinks. Keep in mind they're very busy unless u get there when they open. And they're open 7 days a week.

No doubt about the service here.. always welcoming with offering of something to drink ????. The price though is on the rise. Just got my pedicure done ✅ and thought it was a bit much, $47/regular pedicure/gel polish without tip. I did tip tho. Is it that I'm too cheap???