Quick Facts About Total Style
Total Style seems to have a number of strengths and weaknesses as indicated by the comments provided. It is important to consider both positive and negative aspects when evaluating a business.
One of the strengths mentioned is the quality of the haircuts and services provided by Sandra, a hairdresser at Total Style. Multiple customers praise her skills and recommend her for a good haircut or nails. Another positive aspect mentioned is the cleanliness and comfort of the salon. Customers appreciate the clean environment and feel comfortable while getting their hair done.
The prices at Total Style are also regarded as a strength by some customers. They mention that haircuts are priced at under $20, which they believe to be a great deal. This may be appealing to budget-conscious customers who are looking for affordable services.
Additionally, a positive customer service experience is highlighted in the comments. Customers mention that the staff at Total Style provided great customer service, squeezed them in for appointments, and made them feel satisfied with the services received. A long-time customer even expresses their loyalty to the salon, stating that they have been coming there for over 10 years.
However, there are also several weaknesses mentioned in the comments. One recurring issue is poor client interaction and attitude of the stylists. Some customers mention encountering miserable and annoyed stylists during their visits. One customer explicitly states that the attitudes of the stylists are generally negative. This kind of negative atmosphere can be a significant drawback for customers seeking a pleasant and friendly salon experience.
Another weakness mentioned is the lack of skill displayed by some stylists. One customer mentions that their hair was botched, with an uneven haircut and brushed-out curls. This inconsistency in service quality can be a major concern for customers who expect a certain level of expertise from their stylists. Additionally, this customer mentions that they will not be returning to the salon after receiving a poor service experience.
Furthermore, one customer expresses dissatisfaction with the salon's pricing and treatment. They mention being charged a high amount for a color service and not receiving the requested highlights. This customer also claims that the stylist was reluctant to fix the mistake and was rude during the interaction. Such negative experiences, especially with pricing issues, can deter customers from returning to the salon.
Another weakness mentioned is the lack of a welcoming atmosphere and cleanliness issues. One customer mentions feeling unwelcome as soon as they walked in, with no greetings or responsiveness from the staff. They also mention that the interior of the salon was dirty and even noticed hair from a previous cut still present on the clippers. These factors contribute to a negative first impression and reflect poorly on the salon's professionalism.
Based on the comments provided, Total Style seems to have some strengths, such as skilled hairdressers, affordable prices, and satisfied customers. However, there are also notable weaknesses, including poor client interaction, inconsistent service quality, negative atmosphere, and cleanliness issues. It is essential for the salon to address these weaknesses in order to improve customer satisfaction and maintain a positive reputation.
Best TL Reviews
Sandra is a great hairdresser. If you want a good hair cut or nails done this is the place. Also they have 2 tanning beds. The prices on haircuts are under 20 for a normal hair cut. You can't beat it!
I saw Sandra today for color, a trim and keratin treatment. My hair looks so healthy, and I am very happy with the color.
The shop is very clean and comfortable. Sandra took great care of me, and her prices are very reasonable. I would definitely recommend her.
Great customer service. She squeezed us in in a pinch and we walked out happy! My husband and I will definitely be back!
Service leaves a lot to be desired. Poor client interaction, do NOT bring your kids here. The attitudes of the stylists is generally miserable and annoyed. The woman that did my kids' hair at least did a decent job on their hair, the woman that did my hair apparently can't cut a straight line! The back of my hair is botched, it is also shorter than what I requested, the curls I paid for were done and then brushed out!! Which if you were going to brush them out I didn't need all the product that was put in my hair, my hair has never felt so nasty leaving a salon appointment. We will never return.
did not do a great job on my daughters hair and was super expensive and when i called her to ask her to fix it she did reluctantly and then was very rude to my daughter when she came back to get it fixed. charged $180 for color and never did highlights at all. we will never be going back to be spending that kind of money and treated like this and didn’t even get what we asked for. Thanks but no thanks!!
I love Total Style, I have been coming here for over 10 years. Heather color, cuts and highlights my hair regularly. I always get compliments on my cuts and color. They are personable, friendly and always accommodating. I can always get a last minute appointment.
Love it there. Highly recommend all of the stylists.
Been coming here since they opened down by Wendy's and I love it! Both my daughter and I never even pick a stylist because we love them all. I've never had a bad haircut and they're always willing to help with any questions I have. I'd be lost without them!!
From the moment I walked in I felt unwelcomed. I have never felt inclined to write I review before this.. They didn't even greet me when I walked in at all and continued to be unresponsive .The interior of the salon is dirty and one of the stylists clippers were hanging up with hair from the previous cut still there. If my stylist I can't even remember her name, did a good job I might not have left feeling so disgusted.. But it was awful ..At least they were cheap.. I had to review because I couldn't believe they have 5 stars. Probably all friends and their own staff reviewing .
Total Style Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Gender-neutral restroom
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 03:00 PM |
| Sunday | Closed |
How to go there
Location
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