Quick Facts About Sherry K's Salon
Strengths:
1. Customer Satisfaction: Many customers express their love for Sherry K's Salon and praise the services provided. They appreciate the excellent job done by the stylists and the satisfaction they feel after visiting the salon. This positive feedback suggests that the salon is able to meet the needs and preferences of its clients.
2. Skilled Stylists: Some customers specifically mention the exceptional skills of certain stylists, such as Stefani. These stylists stand out from the rest and have been able to build a loyal client base. This suggests that the salon has talented and experienced professionals who excel in their craft.
3. Personal Connections: Customers express that they have established positive relationships with the stylists, especially Sherry herself. They feel welcomed and at home when they visit the salon, which contributes to their overall satisfaction with the experience. This indicates that the salon values building personal connections with its clients.
4. Referrals: A customer mentions that they visited the salon based on a referral. This indicates that the salon has a reputation for providing quality services, as satisfied customers are recommending it to others. Referrals are a strong indication of customer satisfaction and can contribute to the growth of the salon.
5. Product Sales: A customer mentions purchasing hair products from the salon and praises the prices. This suggests that the salon offers competitive prices for their products, which can attract customers and potentially boost revenue through product sales.
Weaknesses:
1. Inconsistent Quality: One customer mentions a negative experience with a stylist who complained about their hair and charged extra for a blow-dry. This indicates that there may be inconsistencies in the quality of service provided by different stylists within the salon. Inconsistencies can lead to customer dissatisfaction and a lack of trust in the salon's services.
2. Price Discrepancy: Another customer mentions feeling unsatisfied with the pricing, finding it excessive for a blow-dry service. This suggests that there may be discrepancies in pricing or a lack of transparency in communicating additional charges to customers. Inconsistent or unclear pricing can lead to customer frustration and a negative perception of the salon.
3. Conflict Resolution: A customer expresses dissatisfaction with the salon's handling of a hair-related issue, including dye all over the face and an uneven haircut. They feel that the owner, Sherry, did not take responsibility for the problem and responded rudely. This reflects a weakness in the salon's ability to effectively address and resolve customer issues, potentially resulting in negative word-of-mouth and damage to the salon's reputation.
4. Lack of Professionalism: A customer criticizes the salon's response to negative reviews, noting spelling and punctuation mistakes. This points to a lack of attention to detail and unprofessionalism in the salon's communication with customers. Poor communication skills can create a negative impression and affect the salon's credibility.
5. Questionable Reviews: A customer suspects the salon of posting fake positive reviews after receiving a few negative reviews. Although the authenticity of these claims cannot be verified, such suspicions can undermine the salon's reputation and trustworthiness.
Overall, Sherry K's Salon demonstrates strengths in customer satisfaction, skilled stylists, personal connections, referrals, and product sales. However, it also has weaknesses related to inconsistent quality, pricing, conflict resolution, professionalism, and trustworthiness. Addressing these weaknesses and focusing on improving customer service and communication can help the salon enhance its overall performance.
Best TL Reviews
I just love going to see Sherry. She is such a delight, getting my nails done is therapy for my hands and for my brain. We have such a great time each time I go to the salon. She does an amazing job you just need to get them done for yourself! I am always satisfied with the job she does and my nails never fall off!! Thanks Sherry for being so wonderful, you're a blessing in my life.
I have been going to Sherry K's for at least 6 years, and all of the stylists have been good...but then Stef arrived and cut my hair...and she absolute stood out from the rest. I have not had anyone else cut my hair for over two years since, and have not been happier when I need a haircut. I don't even need to tell her exact specifics of how to cut my hair. I just say make it look good and trust that she will, and she always does! She is always very kind and understanding.
Anyways, be sure to ask for Stefani and you will be well taken care of ????
Most recent edit: How to spot fake reviews. Last review was 2 months ago, but after a few bad reviews they all of the sudden have 4 different 5 star reviews in one day...
(Edit: Not looking for "freebies", Let's see some proof of a transaction showing that my wife got her nails done at your chop shop, The texts saying it was box dye, and not wanting to pay the quoted price. None of that happened. We did not even ask for a full refund, only partial because we understand the price of products used. Also, you may want to consider having someone proof read your reploes to reviews. Preferably someone who can spell and use correct punctuation. It would help cover up a little bit of the unprofessionalism.)
To the salon: If you are thinking about responding before reading the whole review, I suggest you read all the way to the bottom before doing so.) To anyone looking to get their hair done professionally: Look at all of the bad reviews! Run away! So many better salons out there to go to if you care about how you look. My wife had her hair done at this salon a few days ago and was not happy with the results. For anyone who doesn't know, if you leave bleach in your hair for too long it ruins your hair. The lady doing her hair left it in for WAY too long because she was working on someone else hair at the same time...My wife's hair was literally falling out in clumps by the time the bleach was being rinsed out, and she has very healthy hair. Actually works in the beauty industry, Only uses the best shampoo and conditioner, and would NEVER let box dye anywhere near her hair. If you look at some of the bad reviews on here and they replied saying something about box dye being used prior, that is false. They did text my wife telling her that she could reschedule an appointment...I don't know about you, but i would not choose to go back into a place that lets your hair fall out in clumps because they don't know how bleach works. So after declining their invite to come back they decided to continue to harass her through text...classy. I'm not looking for a response so please don't waste your time, Just want to warn anyone who is thinking of using your services. Seriously though if you respond, I swear the next place you will see a review is on the BBB.
I have had my hair cut many times at the salon.
I buy all of my hair produces from there, prices are great.
Sherry and her staff are awesome. I will be back.
I went to the salon for my first time from a referral and I found it to be very pleasant. Not only sherry but the other girls there as well. We had an awesome time talking and she did an AMAZING job on my nails. I will be returning!
I was in the salon a couple of months ago to get a trim. (My hair girl was on vacation and I so desperately needed it done) I will NEVER make that mistake again. The girl that cut my hair complained the whole time about my hair type and how tangled it was after she washed it. My regular stylist never has any problem with it. The cut came out ok but then she asked me if I wanted it blow dried, I said yes and she said it would cost another 10$!!! I'm not cheap by any means but I felt that was a little much for a blow dry!
This is the only place I will get my hair cut and my nails done! All of the employees are amazing and always make me feel at home as soon as I walk through the door! Sherry is such a wonderful lady and I consider her a good friend! Come to Sherry K's for all of your hair and nail needs! You WILL NOT regret it!
Be careful who you go to. My daughter's hair is a mess and she (I believe her name is Mika) charged her $105 for one color and a trim for short hair.) Plus there is hair dye all over my daughter's face, her hair was cut uneven! I've never paid that much! The most i've paid from a higher end salon was $80 for a full weave and a cut/style! My daughter is too nice and afraid to hurt people's feelings but she has cried for hours and now she has to pay someone else to fix her hair. Sherry should take care of these problems because it reflects back to her. Me and my daughter WILL NOT be back after Sherry told us we weren't welcomed back and if we ever show up she will call the cops. Who does that? If someone is unhappy you try too fix it. I would stay away from this place because if you have a problem Sherry does NOT care and she is rude!
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Sherry K's Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
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Wi-Fi
Crowd
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LGBTQ+ friendly
Planning
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Appointments recommended
Payments
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Debit cards
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
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