Quick Facts About Fashion Hair & Nails
Strengths:
1. Skilled nail technician (Liz)
2. Offers a wide range of services (haircuts, manicures, pedicures, eyebrows) in one place
3. Accommodating to walk-ins and can make time for emergencies (e.g., broken nail)
4. Fair pricing
5. Friendly and caring staff
6. Owner (Anna) is highly regarded
Weaknesses:
1. Inconsistent quality of service depending on the individual providing the service
2. Quick massages and old polish may result in subpar experience
3. Nail services (specifically for dipped powder nails) may not last long and may chip quickly
4. Lack of attention to detail by certain staff members (e.g., not properly removing callouses during a pedicure, inadequate paint job)
5. Lack of communication and attentiveness from certain staff members (e.g., leaving without notifying the customer, not promptly finishing the service)
6. Previous negative experiences for some customers that may affect their decision to return to the salon
Fashion Hair & Nails is praised for its skilled nail technician, Liz, who consistently does an amazing job on nails. This is a significant strength of the salon, as having a talented professional can attract and retain customers. Additionally, the ability to offer a variety of services, including haircuts, manicures, pedicures, and eyebrow grooming, in one location is convenient for customers who want to fulfill multiple beauty needs in a single visit.
Another strength of the salon is its willingness to accommodate walk-ins and emergencies. The positive experience of a customer who had their broken nail fixed immediately highlights this strength. This flexibility and responsiveness can contribute to customer satisfaction and loyalty.
Customers also appreciate the fair pricing at Fashion Hair & Nails. This is an important strength, as competitive pricing can attract customers and encourage repeat visits. When the prices are reasonable, customers feel they are receiving value for their money.
The friendliness and caring attitude of the staff is frequently mentioned in the comments, which indicates that the salon focuses on providing a positive customer experience. This strength creates a welcoming environment and fosters customer loyalty.
Anna, the owner, is specifically mentioned as being awesome, indicating that her presence and management contribute positively to the salon's reputation. Having an engaged and attentive owner can have a significant impact on the overall customer experience.
Despite these strengths, there are several weaknesses mentioned in the comments. One recurring issue is the inconsistency in the quality of service depending on the specific staff member. While some customers are highly satisfied with their experiences, others mention quick massages, old polish, and subpar nail services. Inconsistent service can lead to dissatisfaction and may result in customers seeking alternative salons.
Another weakness reported is the durability of dipped powder nails, with one customer stating that their nails chipped after a week. This indicates potential issues with the technique or products used, which could be improved to provide longer-lasting results and enhance customer satisfaction.
Negative experiences with a specific nail technician are mentioned, such as failing to remove callouses during a pedicure and providing an inadequate paint job. Lack of attention to detail and communication can significantly impact the customer experience and may discourage customers from returning.
Two customers mentioned previous bad experiences at the salon, but also acknowledged that they had seen improvements over time. While it is positive that the salon has made efforts to improve, it is essential to address past deficiencies to rebuild trust and ensure that customers have consistently positive experiences.
In conclusion, Fashion Hair & Nails has several strengths, including a skilled nail technician, a range of services, flexibility in accommodating customers, fair pricing, a friendly staff, and a highly regarded owner. However, there are weaknesses relating to inconsistent service quality, durability of certain nail services, attention to detail, communication, and previous negative experiences. Addressing these weaknesses can contribute to overall customer satisfaction and retention.
Best TL Reviews
We love fashion hair and nails. Liz does an amazing job on my nails. Best place to do hair for my boys, eyebrows, mani, and pedi in one stop. Thanks guys. 7 years and counting!
I get my hair cut (by Cindi) and she does exactly what I want. I’ve had manicures and pedicures there for years and what I will tell you is this, it really depends on the person giving the services. Sometimes the massage is quick and the polish is old (and doesn’t dry thoroughly. Pro tip-refuse polish any salon that needs to add acetate, just pick a different color or bring your own). It’s clean, nicely decorated, and the women work hard.
The prices are fair.
Have gone a few times now and I have been pleased every time. They have made time for me instantly when I came in for a broken nail, which was very nice. I think appointments are appreciated but they also take walk-ins. All of the ladies/employees are super nice too.
Got my nail done in dripped powder and not even a week and the top coat already started to chip/peel. Yes I did went back to get it re top coated but after for the second time still chipping. I have got my nail done in dipped powder before somewhere else and it lasted for almost a month without chipping. I wanted to try this place to see is they can do it plus is close to my house but I was wrong if the other place wasn’t an 40min drive I would go to that place. This nail was done for my up coming trip. So I’m at a point now I can’t go back cause I’m already left for my trip. I would not requirement this place for dipped powder nail.
See pictures below. This was the second time already.
Update: Yes I did went back and got it re-fix. I really want to give them my business but it’s took them third time just getting it right. I’ll give them 2 star cause the place did honor to fix the problem.
I came here a few years ago, did not like it much, had a small bad experience with pedicure. My daughter and I started going here about 6 months ago, we love it. Things have gotten so much better, Lynn, Mimi, Cyndi everyone is so sweet. It is our go to place now.
Cindy is miracle worker! Her hair color and highlights skills are top rate. She knew just what I wanted, to go gray-blonde to blend the gray, and she far exceeded my expectations! I was told by another colorist it would take 4-5 appointments to get my color where I wanted it to be but Cindy did it in one visit! I won't let anyone else touch my hair from now on! Cindy is AMAZING!!! I wish I could give her 100 stars!
Our experience here is always so wonderful. The staff is friendly and very caring. They have never forgotten who we are and they always take such great care of us. You're in for a great treat with any service you get here.
I used to go here all the time and loved them,. Anna the owner is awesome. After about 2 years of doing my own nails, a friend and I decided to go get a pedicure. The man that did mine did not do a good job. I paid for the more expensive one to get the callouses removed, he did not do that. And the paint job was not good, he had to redo a couple toes over. When done painting he just got up and left and didn't say anything. After about 20 minutes I asked if we were done and they had to go find him and ask him. Not sure we will be back.
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Fashion Hair & Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
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