Trim a Size Tanning Salon

+1 269-962-0002

1504 Capital Ave NE, Battle Creek, MI 49017 United States of America

Open Today: -

Quick Facts About Trim a Size Tanning Salon

Trim a Size Tanning Salon has received mixed reviews from customers, indicating both strengths and weaknesses in different aspects of their business. Here is an analysis of the strengths and weaknesses mentioned in the comments:

Strengths:

1. Knowledgeable and courteous staff: Several customers have praised the staff members for their knowledge and customer service skills. They are seen as helpful and respectful in answering questions and addressing concerns. This positive interaction enhances the overall experience for customers.

2. Clean facility and well-maintained beds: Many customers have commented on the cleanliness of the salon. This suggests that Trim a Size Tanning Salon places importance on maintaining a hygienic environment. Additionally, customers appreciate that the tanning beds are in good condition, ensuring a satisfactory tanning experience.

3. Super bed option: One customer specifically mentions the availability of a super bed for those looking to tan quickly. This suggests that Trim a Size Tanning Salon offers a range of options to cater to different tanning preferences and time constraints.

4. Loyal customer base: One comment indicates that the customer has been going to Trim a Size Tanning Salon since 2006 and highly recommends it. This loyalty implies that there are strengths within the salon that have kept this customer satisfied for over a decade.

Weaknesses:

1. Rude and short-tempered employee: Multiple customers have had negative experiences with an older woman who is described as snappy, rude, and short-tempered. This employee's behavior reflects poorly on the salon and may create an unwelcoming or uncomfortable atmosphere for customers. It is essential for Trim a Size Tanning Salon to address this issue as it can significantly impact their reputation and repeat business.

2. Inconsistent customer service: While some customers have had positive experiences with the staff, others have reported feeling unwelcome and overlooked. These negative experiences include instances of employees being on their phones, failing to acknowledge customers, and not providing a warm welcome or farewell. Inconsistent customer service can lead to customer dissatisfaction and a lack of loyalty.

3. Lack of attention to customer needs: One customer recounts an incident where the employees laughed when they had trouble with a tanning bed and had to ask for assistance. This lack of attention to the customer's needs and concerns can create a negative experience and make customers feel like a burden or inconvenience.

4. Lack of personalization: One comment praises a specific receptionist for her friendly and caring demeanor. However, other comments suggest that this level of personalized and positive interaction may not be consistent across all employees. Customers appreciate individualized attention and care, and a lack thereof can create a negative perception of the salon.

In conclusion, Trim a Size Tanning Salon has several strengths, including knowledgeable staff, a clean facility, and well-maintained beds. However, there are also several weaknesses, such as an employee with a rude demeanor, inconsistent customer service, a lack of attention to customer needs, and a lack of personalization. These weaknesses should be addressed by the salon to improve the overall customer experience and maintain a positive reputation.

Best TL Reviews

My first time going to the tanners. The tanning beds seemed well loved and ready to be upgraded. The staff member when i first came was so educated and nice. They answered all of my questions and concerns with respect and outstanding customer service. But the next few times I stopped in there was a short blonde haired older woman who was very snappy, rude, and short with me. At one point she was also rude to the nice employee i was helped by the first time. I guess her personality is just mean. If it wasn't for the nice employee that helped me so much the first time I visited this would have definitely got a one star.

Staff is courteous. Facility is clean. Beds are in good condition. The super bed is great if you have to tan up fast. This is my second pkg deal, I will be going back for a third.

Friendly staff clean working tanning beds

I've been a client of Trim A Size since 2006 and wouldn't go any place else. The staff has always welcomed me and made feel like family. The beds are clean and well maintained. I highly recommend Trim A Size for your tanning needs.

I’m only giving one star because giving zero isn’t an option. I was never even considering posting a review but when I went to the trim a size on Columbia, the lady asked me how my experience was in the pennfield one and I told her how rude the front desk associate was and she said EVERYONE says that, and we need to report her. Every single time me and my sisters have went in she was rude to us, didn’t smile and 9/10 of the times she didn’t even acknowledge us even if we were the only people in there. She would look at us walk in and continue to be on her phone for another minute or so and THEN speak. She’s also bipolar. She greets you rudely, and then when you leave she’s “somewhat nice”. I don’t know her name but she was super short blonde hair.

I love the salon and beds but the employees are rude. Every time I go in they don't welcome you and even when they're not busy they do not say anything to you when you leave. I have been contemplating getting ahold of management and today really set it off. When I walked in the lady at the desk was on her phone and did not lower it from her face until minutes standing at the counter waiting for her to acknowledge me. After she sent me to a room I undressed put lotion on and noticed she did not set the timer and I could not start the bed so I had to get dressed and go out and ask her to start it; her and other employees just laughed about it. I never feel welcome and its like I'm a burden and interrupting them. I do not have a google account so this is not under the right name.

Love this tanner! I always get great color, but I mainly just come there to see the Best receptionist around<3 she always manages to keep a smile on my face regardless of what she’s going through!

2017\2018

Update still tan at this Tanner very clean .Very clean tanning beds awesome superbed tanning .. I'm Native American. You'd think i wouldn't have to tan but i do tan.anyway lo!!l the point Anyway is I even get darker every time I go into trim a size Here at this location

And the gal"s that work Here are So sweet an friendly . Very recommended !! At this location.????????????????????????????????