Quick Facts About Family Nails
Family Nails Place, based on the comments above, has both strengths and weaknesses. In this analysis, we will discuss these factors and evaluate the overall experience of customers at this establishment.
Strengths:
1. Reasonable prices: Several customers mentioned that the prices at Family Nails Place were affordable and considered the best in the area. This can be an attractive feature for customers seeking quality nail services at a reasonable cost.
2. Positive nail services: Some customers expressed satisfaction with the quality of the nail services they received. They appreciated the time and effort the staff put into ensuring a job well done. This indicates that Family Nails Place has the potential to provide satisfactory nail treatments.
Weaknesses:
1. Poor time management: Several customers highlighted issues regarding long waits and appointment scheduling. One customer complained about having an appointment but still had to wait for a considerable amount of time. Another mentioned that despite scheduling an appointment, the technician started working on a walk-in customer instead. These incidents suggest a lack of proper time management on the part of the establishment.
2. Inconsistent service quality: A common concern raised by customers was the inconsistency in the quality of service provided. While some customers were happy with the work done on their nails, others had negative experiences. Complaints ranged from a rushed and incomplete job to gel polish chipping after a few days. The inconsistency suggests that Family Nails Place may not have a standardized service quality across all technicians.
3. Lack of customer service: Several customers mentioned instances of poor customer service at Family Nails Place. One customer mentioned being ignored when they walked in, while another felt disrespected by a technician who was rude and unapologetic after causing injury. These incidents indicate a lack of professionalism and courtesy, which can significantly impact a customer's overall experience.
4. Inadequate pedicure services: Some customers expressed dissatisfaction with the pedicure services at Family Nails Place. They mentioned that their feet were not properly scrubbed, and the technicians did not take the time to provide a thorough pedicure experience. This suggests a lack of attention to detail and a failure to meet customer expectations.
Overall, Family Nails Place has both strengths and weaknesses. While affordability and positive nail services are highlighted as strengths, the establishment faces challenges in areas such as time management, service consistency, customer service, and pedicure services. Addressing these weaknesses would be crucial for the salon to improve its overall reputation and customer satisfaction levels.
Best TL Reviews
First of all I had a appointment and I still had to wait a super long time. The lady that did my pedicure did an awful job. She spent a hour trimming my toe nails and then all she did for the pedicure was rub lotion on my legs, something I should have not had to pay $25 for! I thought the lady that did my nails did a great job but after only 3 days my GEL polish started to chip. I spent a great deal of money so I wish I could have received better quality nails especially since I paid extra for gel so this wouldn’t happen..
This place is a joke. I rarely leave reviews because I like to give people/businesses the benefit of the doubt but one too many times have I scheduled an appointment here and upon arrival the tech has begun working on a walk in customer. What is the point of scheduling an appointment?
Firstly, I came to this place since it was close. However, I would rather pay money for my three year old niece to do a pedicure. The guy was rude when asked if they used latex gloves (I have an allergy). After another patron stepped in to reiterate that I have an allergy, he said he could do my feet. First red flag. Then he cut my toe. Continued to attempt to dig at my cuticle. I don’t have feet that require such “digging” plus he already cut me so i told him to proceed to the next toe. He got upset and told me $20 dollars. Didn’t color. Didn’t finish. Didn’t apologize. The nerve to act as if I’m subservient to him. Now he cut me with minimal bleeding but, i didn’t come in there like that. Yet he wanted $20. The worst place.
I love it, they did a great job with my nails and the prices are the best I seen in polk county.
Love their work and that they take their time to ensure it is a job well down ❤️♥️????.
Went there once for a manicure got it done by a lady she did an amazing job!!! I went there a second time got a manicure again and this time i got it done by one of the males employee and he didn’t do a very good job still i went back to give the place another try. This time i got a full set and as you could tell they did an awful job. The rhinestone fell off 3 hrs after i got my nails done. Will not be going back
I got my eye brow waxed which was okay but the pedicure was not it they do not scrub your feet or take the time to actually do a full pedicure session
I am not one to leave reviews but I had to this time. I would not recommend this place at all! I went in there to get a gel manicure and when I walked in, stood in front of their counter for a few minutes and no one came to greet me or see what I needed. A customer that was there told me where the lady was so I went to her. She asked me what I needed and I told her. She then starts talking to a man that was also working there in their language while smiling. Then Says to me “ I can’t take you, I have her ( the customer that was seating there) I’m sorry and walked away before I could even get a word in. The place was empty. 1 customer drying her nails and the lady waiting when I came in. I went at 3 o’clock and the place closes at 6pm. So I was confused as to why she couldn’t take me in. I have NEVER gone to a nail salon and been treated that way. Would not be returning there again!
Place Pictures
Family Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
How to go there
Location
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