Quick Facts About Natural Nails LLC
Natural Nails LLC is a popular nail salon that has received both positive and negative feedback from customers. In order to provide a comprehensive analysis of the strengths and weaknesses of the salon, we will examine the comments and provide an in-depth analysis.
Starting with the strengths, one recurring theme in the comments is the positive experience customers have had at Natural Nails LLC. Many customers express their love for the salon and the service they receive, highlighting the positive atmosphere and the expertise of the staff. One customer specifically mentions their fondness for a particular nail technician named Thuy, which indicates that the salon has talented and skilled employees who are able to build a strong rapport with their clients.
Another strength highlighted in the comments is the cleanliness of the salon. Multiple customers describe Natural Nails LLC as very clean and sanitary, emphasizing the importance of maintaining a hygienic environment in a nail salon. This is a significant strength as cleanliness is a critical factor for customers when choosing a nail salon, especially in the current pandemic situation where health and safety concerns are paramount.
Efficiency and professionalism are also mentioned as strengths of Natural Nails LLC. Customers appreciate the speed at which the salon operates, indicating that the employees are able to provide services quickly without compromising on quality. Moreover, the professionalism of the staff is mentioned multiple times, with customers praising their ability to handle rude customers with kindness and maintain a high level of customer service.
Affordability is another strength of Natural Nails LLC, as several customers mention that the prices are reasonable and do not "break the bank." In a competitive industry like nail salons, offering affordable prices can attract and retain customers.
Despite these strengths, there are also some weaknesses highlighted in the comments. One major concern expressed by a customer is the customer service. They state that the staff has attitudes and think they are doing customers a favor. This comment suggests a lack of attentiveness and respect towards customers, which can significantly impact the overall experience. Additionally, another customer mentions that the salon charged them more than the advertised price, indicating a lack of transparency in pricing.
Quality consistency is brought up by a customer who mentions that the quality of their nails started to decline over time. They highlight issues with acrylic nails lifting and feeling too thin, as well as having to instruct the nail technician on how they wanted their nails shaped. This inconsistency in quality and lack of attention to detail can be a major drawback for customers who expect consistently good service.
Another weakness mentioned is the language barrier, with a customer noting that the staff does not speak English well. This can create difficulties in communication and lead to misunderstandings or misinterpretations of customer requests.
In conclusion, Natural Nails LLC has several strengths, including a positive atmosphere, cleanliness, efficiency, professionalism, and affordability. However, there are also weaknesses that need improvement, such as customer service, quality consistency, pricing transparency, and language barriers. By addressing these weaknesses, the salon could enhance the overall customer experience and strengthen its reputation in the nail salon industry.
Best TL Reviews
I’ve been going to natural nails since I was 14 and I love them! Especially Thuy! ❤️
Great place to go and get nails and a good pedicure done. Great experience
0/10 WOULD NOT RECOMMEND.! I Came In For Two Nail Repairs It Hasn’t Been A Week & My Nails Are Breaking. I’ve Been Sitting For Over An Hour & She Still Is Saying She Has To Charge Me Even Though Ive Already Paid $70+Tax Because In Her Words “ I Broke My Nails. ” They Never Speak English Even When Talking Around Or To Customers & They Overcharge You After They Make Mistakes. They Use Hideous Curved Nails & Will Take Other Customers Ahead Of You Even If You Arrived First With An Appointment.!!!
Absolutely love this place. I make an appointment, which is allowed. I never have to wait. Tee is professional and provides a shop that is clean, sanitized after each patron and comfortable. I have watched her deal with customers that are very rude with kindness and in a professional manner. Prices are commensurate with today's costs. I have frequented this place for many years. I recommend Natural Nails highly and I am not easy to please. ????
Very clean! Very quiet! Friendly, professional and fast! They don’t break the bank and they move very efficiently! Very very pleased with my services from this shop! I drive 45 minutes just to have my nails done here. Treated very well every time I go!
Felt my mani pedi was rushed. I was the last appointment of the day. I was charged $64.80 but the sign said $55 +$5 for 2 finger/toe design. I have badly filed nails with polish on some areas. I am not happy and don't plan to return. Customer service is dead and gone. Everyone has attitudes and think they are doing you a favor when it is your money keeping them open.
Update to Thatcher Tan: First of all my name is Selena not Serena and I go by Lena which is my nickname. (Ask Tee she know who I am) My fill in never used to be 40 dollars including taxes I used to pay 30 dollars with tax plus a 10 dollar tip and I have the bank statements to prove it so before you start running your mouth do your homework!! I haven't been to that shop since February and furthermore I would NEVER pay 97 dollars there so again address this with Serena because I'm not her please and thank you ✌
At first I really enjoyed coming here because initially my nails would be flawless and reasonably priced. However, as the months went on the quality of my nails began to crumble. They lifted a lot because the acrylic was so thin and I had the same set of nails on for a year but was told I didn't need a new set on more than one occasion. My other issue was the fact that I never paid the same price and I've been going there for 9 months, the last straw was when I paid 43 dollars for a fill in and my last 2 months I had to tell my nail tech what I wanted my nails to look like shape wise when that wasn't the case before. So I decided not to return
Natural Nails has been my go-to nail salon for almost 5 years. Excellent service, extremely clean, and very professional. Unfortunately my mother & I stopped going due to the pandemic. Now that I’ve returned back to an office setting, I intend on scheduling an appointment immediately! Thank you T & Tammy for always going above & beyond to provide outstanding service for your customers.
-Dena
Place Pictures
Natural Nails LLC Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 05:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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